Nothing

The atmosphere of the whole hotel was beautiful breakfast was great

Stayed in September 2025

No vent in the bathroom

So clean, friendly staff, very comfortable room. Can’t beat the location. We will be back!

Stayed in August 2025

Nothing…..would definitely be back

Loved the location, fantastic rooms….perfect stay

Stayed in August 2025

I didn't like how there were electrical issues in our suite that made the microwave, bathroom and fridge lose power. However, the staff was exceptional with resolving the issues.

The location of the hotel was great, it was in walking distant of almost everything that we had planned to do. The room was a suite and accommodated my family and I perfectly. The suite was clean with the exception off minor things, such as dirty window, dusty sprinkler and peeling wall paper. Also, things kept going out in our suite (bathroom lights, microwave, fridge) but the staff was exceptional with resolving all issues. The breakfast was ok, a great addition to our stay for a quick bite to eat and unlimited coffee all day long. The staff especially Yolo at the front desk was very helpful. She gave us a map to get a round and recommendations of things to do and places to eat. Overall a great stay, I would come back when in Chicago.

Stayed in August 2025

It was in a very convenient location

The property was clean, had everything we needed.

Stayed in August 2025

Location was walking distance to most of the things we wanted to visit.

Stayed in August 2025

Cereal selection could have been better (according to my daughter)

Good location, nice breakfast, comfortable room.

Stayed in August 2025

It is very inconvenient to use the TV remote, you have to be a genius with buttons, why did they do it like that? Also, there is no or did not work a hood in the bathroom, which is very inconvenient.

The hotel is excellent, fast check in/check out, clean everywhere, excellent beds, bed linen and fresh, new towels. Quite acceptable pool, also a cool terrace, where you can relax in the evening. Not bad breakfast, although the description of the breakfast was overstated, in general it is no worse and no better than any American breakfast. Good for visiting Chicago for a few days

Stayed in August 2025

The parking was not free.

It was near all the attractions.

Stayed in August 2025

as locations go close to all but not near anything, it was like 1 mile to any major destination say Navy Pier, Willis Tower, Museums further. breakfast good, and kids loved a pool on site. but value for money is V good.

Stayed in August 2025

Not sure

Maybe a few more options. The location was nice

Stayed in August 2025

Firehouse next door. Sirens blaring in the middle of the night.

The breakfast was very good and the room it was served in was very nice.

Stayed in August 2025

Parking was a block over. I parked in the wrong one to start with, just a bit of a pain when we were coming in and leaving.

Our room upgrade was great and very clean. Breakfast choices were good and staff throughout the hotel was very helpful and friendly.

Stayed in August 2025

The staff was very friendly and professional.

Stayed in July 2025

The location is perfect, well connected by public transport and close to the main attraction walking. The room was large, comfortable and very clean. The breakfast is the standard US style and was included in the room. The staff is nice and helping. If planning to return to Chicago, this hotel will be my first choice, if available.

Stayed in July 2025

Walking distance to several attractions! Michigan Ave is very close. Amazing hospitality and terrace is relaxing. Breakfast was top knotch! THE VALET IS VERY ACCOMODATING!

Stayed in July 2025

Staff was amazing all the way around. Clean comfortable room. Great location.

Stayed in July 2025

Location was great for walking to many things like shopping, restaurants, and the river. Breakfast was good, it has all the normal stuff. Everyone should be able to find something to eat. It was a very comfortable stay. Valet was great, very fast and easy to work with.

Stayed in July 2025

Very friendly and clean

Stayed in July 2025

NA

Staff was very kind, room was cold and shower was hot. Exactly how I want it to be! Location was excellent!

Stayed in July 2025

No plates or cutlery in kitchen.

Exceptional staff, great breakfast, big rooms. Great facilities.

Stayed in July 2025

I only wish that there were turkey or chicken meat available for breakfast because I don’t eat beef or pork.

The room was great, the location was perfect, there were plenty of restaurants and entertainment within walking distance, and breakfast contained a variety of choices: sausage, waffles, potatoes, eggs, cereal, muffins, bagels, yogurt, coffee, juice, milk, etc.

Stayed in July 2025

Nothing. Everything was perfect! One small suggestion, extend breakfast time to 11:00am.

Everything!! The breakfast was good & they always had enough food, despite the crowds. The waffle station was popular. I loved the 24 hour complimentary tea, coffee & hot chocolate station. Great location to all the attractions.

Stayed in July 2025

Clean, comfortable. Would stay again

Stayed in July 2025