No humidity mitigation so the room was either an ice cube or a sauna.

Location and proximity to UMASS.

Stayed in July 2025

The staff was helpful, warm, and welcoming. Included breasfast's food and coffee was surprising the best we have experiences

Stayed in July 2025

The TV was streaming but not the major networks. We had to use our YouTube TV app on my iPad to watch network show.

Location

Stayed in July 2025

It was unclear when housekeeping was coming. They did not come regularly

The property was clean and continently located. It was nice to have coffee and tea available 24 hours

Stayed in July 2025

It ain't dining, but it's enough to get started.

Stayed in May 2025

I didn’t like the layout of the king suite. A huge desk through the middle of the room, no adequate bureau for putting our clothing. 3 very small baskets in a cabinet for clothing, what a terrible design.

I liked that breakfast was included, I could bring my pet, they had fresh baked cookies and coffee!

Stayed in June 2025

Nothing

Location was close to the venue we were attending for a show. I like the hot tub in our room. Great way to relax with my husband and celebrate my birthday

Stayed in April 2025

It was a little further than the bulk of hotels walkable to restaurants/stores/etc. But we could've looked a little closer at location

Breakfast was a great addition and the pool was a plus for my kids. The rooms were clean and beds were plenty comfortable.

Stayed in February 2025

Our room location (2nd floor) did have some added noises since it was close to an ice machine, the guest laundry room, etc. still able to sleep.

The location was accessible to surrounding area: Hampshire Mall, local cafes. Booked this for a trip to visit daughter who attend Mount Holyoke College and attend Arcadia Wild Life Sanctuary. The coffee (dark roast) was decent and that is rare for a hotel.

Stayed in March 2025

Far from main road no signage.

Stayed in March 2025

I’d like a healthier breakfast (scrambled eggs were weird): muffins and yogurt too laden with sugar, oatmeal looked like it was soaking in water.

The room was well designed and functional , bed was comfortable, breakfast area well suited for a group to sit and talk. Coffee was excellent.

Stayed in January 2025

Only fruit option at breakfast were apples, the usual mediocre egg, meat, potato options.

The kids like the waffle maker at breakfast. We appreciate the cold water, hot tea, and hot chocolate in the lobby. Rooms are always clean and decent sized. Pool is a hit with the kids too and the fitness room has everything you might need.

Stayed in January 2025

It's a little odd that there's no drawers in the room, nor shelving in the closet. I also noticed a lack of fan in the bathroom. None of those are deal breakers, I just thought it strange.

The staff are incredibly friendly and helpful, the room was very clean, and very importantly, had LOTS OF TOWELS. We stayed in the king suite with the 2 person spa bathtub and it was wonderful. My wife loves a firm mattress and slept well, but was a little too firm for me. That is just a personal preference, can't be helped.

Stayed in January 2025

Just would’ve liked to be a little closer to some stores/restaurants

Loved the pool and the breakfast. Wish there was a hot tub but that just would’ve been a bonus. Loved the lounge with Christmas decorations and fire going, felt so cozy. Loved the constant availability of lemon water, coffees, hot cocoa and cookies.

Stayed in January 2025

Everything was good!

The room was very clean and had really excellent black-out shades. The hot chocolate bar in the lobby was a really nice touch.

Stayed in December 2024

No complaints.

Quiet, clean, convenient. Nice pet walking area.

Stayed in November 2024

Breakfast in the morning

Nice location

Stayed in November 2024

Our room on the 2nd floor looked out onto the back side of another roof line (see attached) and there was some sort of sump pump (or other thing) that went off and on all night long making for a difficult night's sleep. I thought the room rate was a little high for what we got.

We were attending a wedding in the area and this was one of the suggested hotels. The hotel was clean. The room was comfortable and clean. The hotel receptionist was very helpful in clearing up a double-booking error (on my part) which was very much appreciated. Breakfast was good.

Stayed in November 2024

Breakfast and coffee.

Clean. Nice rooms. Close to event location.

Stayed in October 2024

Cost…about triple what it’s worth

Close to where our family lives.

Stayed in October 2024

N/A

Friendly Staff, nice clean room, nice breakfast that was included with stay.

Stayed in October 2024

Walls were a little thin so I could hear people if they were around me. Climate control was not the best. It was either way too cold or way to warm all the time.

Location was close to the highway, North Hampton, and Amherst. Had EV charges so that was convenient. Staff was friendly and amenities were nice. Breakfast was nothing too special but convenient and does the job well enough.

Stayed in September 2024

Nothing

Location and it was quiet. Breakfast was also delicious everyday

Stayed in July 2024

The room is outdated. Poor quality mattress on the sofa bed. The door to the bathroom didn't stay closed unless locked. The water dripped. There was a constant noise from another area. Perhaps the elevator. We had to hook up the toilet tank so it would fill. No microwave

The staff was great.

Stayed in July 2024