Reviews of Hampton Inn Chicago-Gurnee 3 stars
5550 Grand Avenue, Gurnee, IL 60031, United States
#4 of 12 hotels in Gurnee
Guests' ChoiceReview score
Based on 75 hotel reviews
7.8Score breakdown
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Cleanliness
7.7
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Comfort
7.9
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Location
8.4
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Facilities
7.4
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Staff
8.5
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Value for money
7.7
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Free WiFi
6.9
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Showing 1 – 25
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Reviewed: 14 April 2025
Martha
United States14 reviews8.0“Good sleep grate location”- • Leisure trip
- • Couple
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
It was ok
Stayed in February 2025
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Reviewed: 10 April 2025
Kimberly
United States9 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nice breakfast
Stayed in April 2025
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Reviewed: 18 December 2024
Jessfreun10
United States14 reviews5 helpful votes7.0“Reliable and Comfortable Stay in Busy Location”- • Business trip
- • Solo traveller
- • King Room - Hearing Access/Non-Smoking
- • Stayed 3 nights
The location of the hotel was on a busy corner, so there was a lot of truck and dumpster noises at all hours. The room was very clean and comfortable but it's older and worn, as you can see in the room corners and in the worn furniture. (Though, I think the mattress felt pretty new!)
I stayed in this hotel for a business trip in early December. I really liked the clean decor, the friendly staff and the location, with a ice cream place and restaurant in walking distance. And a Starbucks just across the highway. It's right off the highway, so very easy to find. I also like the refillable pumps of soap, shampoo and lotion -- they are much better than the tiny plastic bottles.
Stayed in December 2024
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Reviewed: 27 November 2024
Michael
United States5 reviews1 helpful vote7.0“OUTDATED ROOM THAT WASNT READY AT THE END OF THE HALL WITHOUT A VIEW”- • Solo traveller
- • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
The room wasn't ready at 3pm. I was told it would be ready by 330pm. I left and came back around 415pm and was booked in a room and it wasn't ready. I go back down to the front desk and he calls house keeping and gives me another room and like the first it's at the end of the hall and you see nothing out of the window. I thought I was staying at the Hampton Inn Waukegan. The room was actually outdated with too much furniture.
it was close to the Gurnee Mills
Stayed in November 2024
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Reviewed: 18 October 2024
Brian
United States23 reviews8.0Very good- • Leisure trip
- • Couple
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Nothing comes to mind
Location was great - central to everything we wanted to see
Stayed in October 2024
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Reviewed: 21 July 2024
Jeanette
United States1 review7.0Good- • Leisure trip
- • Solo traveller
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
I am a former Gurnee resident so the location area was very familiar for me.
Didn't know I needed to request a refill for coffee for me second day or maid service; pillows were small, electrical outlet in bathroom was 'very lose', the cord for curling iron/hair dryer kept coming lose. Elevator was out of service my second day; I was staying on the 2nd floor and had to haul my suit cases down the stairs.
Stayed in June 2024
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Reviewed: 19 July 2024
Shannon
United States3 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing
Location
Stayed in July 2024
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Reviewed: 23 June 2024
Nevenka
United States4 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Our stay was good. Breakfast was great! Staff was super friendly. Rooms were nice and clean as was the rest of the hotel.
Stayed in June 2024
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Reviewed: 6 June 2024
Brandon
United States1 review7.0“It was ok.”- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Was a little run down and the room wasn’t very spacious. I have stayed at a lot of Hamptons in the past and this was sub par. Room had a funny smell too.
Convenience of location.
Stayed in June 2024
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Reviewed: 2 June 2024
Ashley
United States1 review8.0Very good- • Leisure trip
- • Family with young children
- • King Study with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
No issues
Everything
Stayed in May 2024
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Reviewed: 11 May 2024
Jessica
United States1 review8.0“Good”- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The air did not work
Waffle make
Stayed in May 2024
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Reviewed: 6 March 2024
Gregory
United States36 reviews7.0“Don't expect much”- • Family with young children
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Wasn't what you would expect in a Hilton, very dated, and had to pay extra for a room with microwave and refrigerator, something that use to be normal Amenities.
The Location was great
Stayed in March 2024
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Reviewed: 22 January 2024
Amanda
United States26 reviews8.0“Overall for tye budget, not a bad price at all.”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The only complaint was the "pull out sofa" in the King Suite was a little disappointing. If it weren't from the early 70s I'd be surprised. Also, the pillow selection (quantity) was terrible.
Perfect location for access to food, shopping and interstate. Breakfast was great, put out on time and hot. The young man who checked us in was very quick and polite.
Stayed in January 2024
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Reviewed: 8 October 2023
Kim
United States9 reviews1 helpful vote8.0“Checkin person was great! Nice location. Rooms nice but a bit outdated. I would stay here again.”- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Beds are wayyyyyyyy to soft!!!!!! Awful for a bad back. I would be nice to have the option to ask for a firm mattress.
Location
Stayed in October 2023
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Reviewed: 18 September 2023
Julie
United States6 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The hot food at breakfast was ice cold. The room next to us had a party going, extremely loud until after midnight.
Location, beds were comfortable, clean
Stayed in September 2023
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Reviewed: 24 July 2023
Stephanie
United States11 reviews3 helpful votes8.0Very good- • Family with young children
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Our room was clean, except the restroom and a drawer. The drawer had a pocket knife and the restroom had chunks of throw up on the wall towards the back of the toilet
They were very welcoming. Very knowledgeable.
Stayed in July 2023
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Reviewed: 18 July 2023
Michaela
United States1 review8.0“Very good”- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No pets
Easy to find
Stayed in July 2023
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Reviewed: 5 July 2023
Lou
United States4 reviews9.0“It was very good…Even the breakfast was good”- • Leisure trip
- • Couple
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No microwave in the room
Beds were great…Very clean
Stayed in July 2023
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Reviewed: 18 May 2023
Sandra
United States3 reviews7.0“location was good, pub and grill next door was great!”- • Leisure trip
- • Group
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
shower had very little hot water.
staff was very helpful and pleasant, beds were comfortable and rooms were clean. Breakfast was wonderful
Stayed in May 2023
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Reviewed: 10 October 2022
Ann
United States3 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Since its close to Great America and there was a whole soccer team of kids playing in the hallway at 11pm so it got crowded at breakfast. Otherwise we had a pleasant stay.
Love the bed, the thermostat stayed at the setting we wanted, love the choices of TV stations
Stayed in October 2022
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Reviewed: 10 October 2022
Gene
United States1 review9.0“You should have been a part time student”- • Leisure trip
- • Couple
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
You are so sweet to be there with us I am very happy that you’re doing this and that you’re going through this with us I am very sorry for the pain and I’m very happy for your mom I love her and I’m very proud that she has a good job
I’m going on my walk with the dogs now so I’ll call when I’m back in town I will call and see what I need for the dogs to do with them I don’t want to get in the house I don’t know what time I have a little break from the dogs
Stayed in October 2022
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Reviewed: 6 October 2022
William
United States4 reviews9.0Superb- • Couple
- • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
I didn't like the breakfast, it could have been a little better
The room was great the bed was very comfortable
Stayed in October 2022
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Reviewed: 29 August 2025
Kali
United States1 review10“Great place to stay! I would return & recommend others!”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It was under renovation but other than that it was great quality for price.
Clean, comfortable rooms.
Stayed in August 2025
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Reviewed: 4 August 2025
Joseph
United States5 reviews5.0“Not terrible but we won’t be back”- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
People had dogs that barked all night, no one did anything about it. There weren’t enough parking spots to accommodate all the guests and I was parked outside of hotel parking. The hotel smelled moldy. The elevators were terrifyingly slow and made weird sounds
Close to everything, pool was nice
Stayed in August 2025
Showing 1 – 25
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