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Reviews of Hampton Inn and Suites Dallas/Lewisville-Vista Ridge Mall 3 stars

2650 Lake Vista Drive, Lewisville, TX 75067, United States

#6 of 25 hotels in Lewisville

Guests' Choice

Review score

Based on 89 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    9.2

  • Location

    8.6

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.6

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 27 July 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Wifi didn’t work well

    Room was nice. Receptionists were kind and helpful.

    Stayed in July 2025

  • Reviewed: 7 May 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Room with King Bed - Non-Smoking
    • Stayed 1 night

    NA

    It was a beautiful clean facility with a friendly and helpful staff.

    Stayed in March 2025

  • Reviewed: 11 December 2024

    9.0
    Enjoyable and relaxing
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room was clean and spacious. I got more than what I paid for

    Stayed in November 2024

  • Reviewed: 3 December 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room with King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Shower head was bit old that water pressure was not good enough.

    Overall it was very good.

    Stayed in December 2024

  • Reviewed: 30 November 2024

    9.0
    A wonderful stay!
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It’s not really a dislike, instead a suggestion. The bathtub in the room was great apart from the fact that there is no way to protect from falling when taking a shower so I felt best to put a towel in our bathtub for safety reasons.

    Location! Not too far from family we were visiting from out of State for Thanksgiving 2024! Tyler was so professional and kind when we arrived and prior, with text messages informing me of there was anything I needed to let him know. There was another lady at the front desk that I didn’t get the name of the next day too! Kaja (I hope I spelt her name right!) the morning of checkout was so kind too with her pretty painted nails! Everyone, including the lovely lady who came to clean our room, along with the janitorial staff were pleasant. Would recommend this hotel for others who need a good place to stay if ever in the area!

    Stayed in November 2024

  • Reviewed: 17 October 2024

    9.0
    Great stay not too far from the airport
    • Leisure trip
    • Couple
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Clean and tidy

    Stayed in October 2024

  • Reviewed: 12 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    All the construction and all the different exits to get to the hotel was the biggest problem.

    Once we found the hotel, and checked in, everything was great. The room was clean, spacious and I love the giant TV and art decor. The breakfast was so good!. Definitely will come back again.

    Stayed in May 2024

  • Reviewed: 19 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff was very friendly Great service all three parties we was involved with. Early and late staff 👏🏼👏🏼.very professional with a great sense of humor Breakfast good be a little more options (Fruits..

    Stayed in February 2024

  • Reviewed: 29 January 2024

    9.0
    Great for family traveling to sports tournaments.
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    none

    Breakfast was a great option, loved it.

    Stayed in November 2023

  • Reviewed: 18 January 2024

    9.0
    Superb
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 3 nights

    Location is key here and restaurants in walking distance.

    Stayed in December 2023

  • Reviewed: 25 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Elevator was broken. It seems to break down often

    Location was great, friendly staff.

    Stayed in May 2023

  • Reviewed: 24 May 2023

    7.0
    Don't ask for a bottle of water if you use "booking.com"
    • Leisure trip
    • Couple
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I did NOT LIKE that I was NOT able to get a complimentary bottle of water because I used "booking.com". I was punished for this and had to swallow my meds dry.

    Very good breakfast. Facilities/area very clean.

    Stayed in May 2023

  • Reviewed: 12 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Nothing 8

    All was good

    Stayed in May 2023

  • Reviewed: 8 April 2023

    9.0
    Nice, easy, quiet and comfortable stay with good service.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Great polite and friendly desk staff. Kelly? Very helpful in getting us checked in ahead of time. great on the phone too!

    Stayed in April 2023

  • Reviewed: 6 March 2023

    8.0
    Good location and good value for the money
    • Business trip
    • Group
    • King Room with King Bed - Non-Smoking
    • Stayed 3 nights

    I was not pleased with the selection of the breakfast, at least not to the European standards. There were too much "sweet pastries" so it was hard to try and eat healthy. It was good to have the small shop next to the reception but purchased 2 small beers and they did not have beer-opener.

    Room was spacious and clear. Shower was huge! There was even a small gym, which was nice. The pool (spa) was outside and unfortunately it rained that day so could not use it.

    Stayed in February 2023

  • Reviewed: 1 December 2022

    9.0
    it was convenient and attractive.
    • Group
    • King Room with King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    clean and comfortable

    Stayed in November 2022

  • Reviewed: 14 July 2025

    10
    Rolling with the Johnsons (Go Subscribe) Youtube
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great

    The breakfast was excellent, customer service great and the room spacious

    Stayed in July 2025

  • Reviewed: 6 June 2025

    10
    Exceptional
    • Couple
    • King Room with King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Everyone super helpful and super friendly definitely would stay again

    Stayed in June 2025

  • Reviewed: 5 May 2025

    1.0
    Very poor
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The front desk staff was very impolite and not helpful at all. The breakfast was terrible. Would def not recommend this hotel

    Stayed in May 2025

  • Reviewed: 3 May 2025

    1.0
    Not good!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Housekeeping stole my clothing. General manager did not look into this the morning I called. I have called many times regarding this.

    Stayed in April 2025

  • Reviewed: 21 April 2025

    4.0
    AC is too noisy today you can’t sleep well and stuff can’t help
    • Leisure trip
    • Family with young children
    • King Room with King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The stuff has not been trained well. We decided to turn off AC but we did not know how to change settings on AC because the buttons on the equipment were disabled. So you cannot push the button that is directly on AC and turn it off or on. We were tired after long trip to look for solutions. We called the front desk for help. We asked a lady from frond desk to come to see what is going on with AC. She said that she does not know how to adjust temperature or switch off AC (!!) … how come? She offer us another room but it has the same problem. She did not know how to change settings on AC. Bad night while staying there, no rest at all. I do not recommend this property. We’ve paid for rest but did not get it.

    The property is clean. But the AC so noisy that you almost can’t sleep in the night. The AC does not work properly. It turns on and off each few minutes and makes noise that interrupts your sleep. We were awake almost all the night. And it is not only in one room, we asked for another room because we thought that there is particular problem with our AC but in the second room the AC works in the same way - too noisy making you uncomfortable to sleep.

    Stayed in April 2025

  • Reviewed: 21 April 2025

    10
    The Hampton Rocks we really enjoyed our stay and the employees were amazing! Keep up the great work HAMPTON INN &SUI
    • Couple
    • King Room with King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Atmosphere, gym and hot tub.

    Stayed in April 2025

  • Reviewed: 18 March 2025

    2.0
    Not coming back
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    We ordered Ada room and did not get one. My handicapped wife could not shower entire stay because of this. Check in was absolutely horrible and no help

    Stayed in March 2025

  • Reviewed: 23 January 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The lighting in the room wasn’t sufficient and very poor.

    Stayed in January 2025

Showing 1 – 25

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