Reviews of Hampton Inn and Suites Cincinnati - Downtown 3 stars
617 Vine Street Suite A , Cincinnati, OH 45202, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewClean room Friendly valet and all staff Location ideal
Waited too long to get into room. Nearly 2 hours too long and it messed with our plans to drop off luggage then head to river and game. Stayed near hotel and checked on room readiness multiple times. The breakfast was slow in getting food out.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBooking.com charged me for something that the hotel didn't even offer, and the room that I requested wasn't what I got. We were supposed to have a suite with a walk-in shower, but instead, we were given a room with a bathtub
Thank you for sharing your concerns. We’re very sorry to hear about the issues you experienced with your booking and room assignment. Regarding the charge from Booking.com, we recommend reaching out to their customer service directly, as they handle all payment processing. However, we’re happy to assist by confirming what services and room types were included in your reservation from our side. We sincerely apologize for the mix-up with your room. You requested a suite with a walk-in shower, but you were given a room with a bathtub instead. This is not the experience we aim to provide, and we regret the inconvenience caused. We will review this with our front desk and reservations teams to ensure room assignments match guest requests more accurately in the future. Thank you for bringing this to our attention. We hope to have the chance to restore your confidence in our hotel.
Thank you for sharing your concerns. We’re very sorry to hear about the issues you experienced with your booking and room assignment. Regarding the charge from Booking.com, we recommend reaching out to their customer service directly, as t… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewIt was near the concert venue.
Breakfast area was small and crowded. There was an issue with staffing so there wasn't a lot of food available. I also wish there was an option for free parking. The view from my room was also not great.
Thank you for taking the time to share your feedback. We’re glad to hear that our convenient location near the concert venue worked well for you. We apologize for the crowded breakfast area and limited food options due to staffing challenges during your stay. Your comments have been shared with our team as we work to improve our service and ensure a better breakfast experience for all guests. Regarding parking, we understand that free parking is a valuable convenience. While we currently don’t offer complimentary parking, we are exploring options to enhance this aspect in the future. We’re sorry to hear the view from your room was not to your liking. We do offer a variety of room types, and we’d be happy to assist with specific room requests next time to better meet your preferences. Thank you again for your valuable feedback, and we hope to welcome you back soon.
Thank you for taking the time to share your feedback. We’re glad to hear that our convenient location near the concert venue worked well for you. We apologize for the crowded breakfast area and limited food options due to staffing challeng… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewAs we were attending a Reds baseball game, the hotel was in a great location within walking distance of the stadium. Arriving later in the day, self-parking was not a problem. It seemed to be in a decent area. The hotel lobby, breakfast area, and hallways were well-kept. Although the room could use some updating, it was spacious and clean. A nook contained a small refrigerator, microwave, and sink. An additional sink was separate from the tub/shower and toilet. A very nice continental breakfast was a bonus. Heather was very helpful in trying to resolve a friend's cancelation issue.
Traveling with a group of friends, I booked a suite specifically so each of us could have our own bed (2 queens + sofa bed). The sofa bed mattress was VERY thin. A good mattress topper tucked along with the extra bedding in the closet would go a long way to a more comfortable night. We had to call down for an extra blanket, as only a fitted and top sheet were found with the extra pillows, but that was easily remedied. Not so easily fixed: the fan on the air conditioner is quite loud, and the drapes do not close all the way and the shears do not block enough of the city lights to make the room truly dark.
hank you for sharing such a detailed review of your stay. We’re delighted to hear that our convenient location near the Reds stadium and our well-kept public areas made your visit enjoyable. It’s wonderful that Heather was able to assist with your friend’s cancellation issue — we’ll be sure to pass along your kind words. We appreciate your feedback about the suite and the room amenities. We’re glad the space and cleanliness met your expectations. At the same time, we’re sorry the sofa bed mattress and air conditioner fan noise affected your comfort, and that the drapes didn’t provide the darkness you hoped for. Your suggestions about adding a mattress topper and extra blankets are excellent ideas, and we’ll certainly explore those improvements. Thank you again for your thoughtful comments. We hope to welcome you and your friends back for an even better stay in the future.
hank you for sharing such a detailed review of your stay. We’re delighted to hear that our convenient location near the Reds stadium and our well-kept public areas made your visit enjoyable. It’s wonderful that Heather was able to assist wi… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewBig spacious room. The view was incredible. The bed was wonderful.
That the pool closed so early. I know 11 is acceptable. We wanted to swim after we went to our show, sadly when we returned the pool had closed
Thank you for your kind words about your room, the view, and the bed — we’re glad you enjoyed those aspects of your stay! We understand how disappointing it must have been to find the pool closed when you returned from your show. While our pool hours currently end at 11 PM, we appreciate your feedback and will take it into consideration as we review our amenities and guest needs. We hope to welcome you back soon for another great stay — maybe with some relaxing pool time too!
Thank you for your kind words about your room, the view, and the bed — we’re glad you enjoyed those aspects of your stay! We understand how disappointing it must have been to find the pool closed when you returned from your show. While our… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe roll out bed for 4 adults
The cost of the room we thought we were getting. The cost of parking every day. The TV did not work all weekend. The phone didn't work, and there was no luggage cart to use when we left.
Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret that the roll-out bed did not meet your expectations for accommodating four adults and that the overall cost, including parking fees, was disappointing. Regarding the TV and phone issues, this is certainly not the standard of service we aim to provide, and our maintenance team has been notified to address these problems promptly. Additionally, we apologize for the absence of a luggage cart during your departure, which we understand made your checkout more difficult. We are reviewing our procedures to ensure this does not happen again. We appreciate your comments and hope to have the opportunity to improve your experience in the future.
Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret that the roll-out bed did not meet your expectations for accommodating four adults and that the overall cost, in… Show more
Reviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good Location close to the event
We had to wait an hour after check in before our room was ready
Thank you for your feedback. We’re glad to hear you enjoyed the breakfast and found our location convenient for your event. We apologize for the delay in having your room ready after check-in. We understand how frustrating that wait can be and are working to improve our check-in process to minimize such delays in the future. We appreciate your understanding and hope to welcome you back soon.
Thank you for your feedback. We’re glad to hear you enjoyed the breakfast and found our location convenient for your event. We apologize for the delay in having your room ready after check-in. We understand how frustrating that wait can be… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewFood was good. Nice going to either side
Paying to park in the garage. Should be included with the hotel stay.
Thank you for your kind words about the food and our convenient location. We understand your frustration about the parking fee and agree that included parking can be a valuable amenity. Currently, parking is offered through the nearby garage, and we’re continuously evaluating ways to enhance guest convenience, including parking options. We appreciate your feedback and hope to welcome you back for another great stay.
Thank you for your kind words about the food and our convenient location. We understand your frustration about the parking fee and agree that included parking can be a valuable amenity. Currently, parking is offered through the nearby gara… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewClean and close to venue.
First room smelled like skunk but the gave us a different room.
Thank you for your feedback. We’re glad to hear you found our hotel clean and conveniently located near the venue. We sincerely apologize for the unpleasant odor in your first room. We’re happy that our team was able to promptly provide you with a different room, and we appreciate your patience with the situation. We hope to welcome you back for a more comfortable stay in the future.
Thank you for your feedback. We’re glad to hear you found our hotel clean and conveniently located near the venue. We sincerely apologize for the unpleasant odor in your first room. We’re happy that our team was able to promptly provide yo… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewBreakfast was awesome. The location was awesome. It is very clean and quiet!!!
I wasn't happy that I paid eighty four dollars to park for 2 days.. If I would have looked into parking beforehand I would have chose a different location...
Thank you for your wonderful comments about our breakfast, location, cleanliness, and quiet atmosphere — we’re thrilled you enjoyed those aspects of your stay! We completely understand your frustration regarding the parking fees. We’re sorry this wasn’t clearer before your arrival and appreciate your feedback as it helps us improve how we communicate about parking options. We hope to have the chance to welcome you back in the future for another great experience.
Thank you for your wonderful comments about our breakfast, location, cleanliness, and quiet atmosphere — we’re thrilled you enjoyed those aspects of your stay! We completely understand your frustration regarding the parking fees. We’re sor… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe valet parking.staff were very nice and professional Joshua and Jinxy(?) were so helpful. Joshua gave us recommendations for dining, which we followed and were very pleased. He was very friendly and courteous. Jinxy was super friendly and her smile made my day. Made breakfast a joy. The location was very nice. We walked everywhere.
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Thank you for your feedback!
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewGood breakfast, nice staff.
Pull out bed was broken, room was really HOT throughout the night.
Thank you for your feedback!
Reviewed: 11 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewGreat location close to many activities downtown. Friendly staff, really good breakfast
Thank you for your feedback!
Reviewed: 9 June 2025 · Stayed in June 2025
Verified review