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Reviews of Great Western Inn 2 stars

4709 Spencer Highway, Pasadena, TX 77505-1501, United States

#11 of 13 hotels in Pasadena

Guests' Choice

Review score

Based on 79 hotel reviews

5.0

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.1

  • Location

    6.3

  • Facilities

    5.8

  • Staff

    6.5

  • Value for money

    6.1

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 14 February 2025

    4.0
    Give me a complimentary night
    • Business trip
    • Solo traveller
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Loud pipe noises or someone doing range things in room next to me all night long

    Didn’t have any

    Stayed in February 2025

  • Reviewed: 23 September 2024

    5.0
    Smoke stink room😮‍💨🥴🤮
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was completely penetrated with cigarette smoke. My husband and I both got sick.

    location to area we went to.

    Stayed in September 2024

  • Reviewed: 18 September 2024

    5.0
    Nice
    • Leisure trip
    • Solo traveller
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Variety

    Ok

    Stayed in September 2024

  • Reviewed: 14 July 2024

    6.0
    Running away from Hurricane Beryl...better than nothing
    • Solo traveller
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Roaches in the bathroom

    Availability

    Stayed in July 2024

  • Reviewed: 30 January 2023

    5.0
    Not ok
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Price was a little high. Also the other guest were very load and rude. Social media had a very large presence which I did not appreciate. I had lots of nosey and noisy people around me. At one point someone even knocked on my door. It was the opposite of relaxing. I did not feel 100 percent safe. Also it was a waste of my money to have my night ruined in such a disrespectful manor.

    Location and I liked that it was small.

    Stayed in January 2023

  • Reviewed: 19 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn't see breakfast either

    Didn't see anyone

    Stayed in September 2022

  • Reviewed: 23 August 2025

    2.0
    Worst hotel ever.
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rude owners. No phone in room. Cheapest nasty towels. Refused to give me two more pillows,said they didn’t have them. The property was 10% occupied. While I was gone whoever cleaned my room took my worn panties out of their bag. Nothing good.

    It was close to work. Otherwise it sucked.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    2.0
    Will not go back to this location.
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Smoke alarms went off several times and the response from the front desk was "they'll eventually stop."

    Stayed in July 2025

  • Reviewed: 16 July 2025

    1.0
    The lady in charge here says there are no rooms available. She won't give them to me either. She made me wait for an
    • Leisure trip
    • Solo traveller
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The lady in charge here says there are no rooms available. She won't give them to me either. She made me wait for an hour. Now she says there are no rooms available. She won't refund my money. Please do what is necessary. I have a complaint against this facility.

    The lady in charge here says there are no rooms available. She won't give them to me either. She made me wait for an hour. Now she says there are no rooms available. She won't refund my money. Please do what is necessary. I have a complaint against this facility.

    Stayed in May 2025

  • Reviewed: 12 March 2025

    10
    👍👍👍
    • Business trip
    • Solo traveller
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    I wish I could have stayed longer

    The whole place is very good

    Stayed in March 2025

  • Reviewed: 6 January 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    bed was uncomfortable they were doing construction on the upper floor was not able to relax even though bed sucked

    nothing

    Stayed in January 2025

  • Reviewed: 21 November 2024

    1.0
    Very poor
    • Solo traveller
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted via mobile

    Please send me my money back. They are not good people. What behavior they have done with me on 19th Nov. 2024 at Pasadena, Tx.

    Property owner didn't honor Booking.com confirmation email and also don't want to confirm from booking com' manager.l. This is the only worst experience, otherwise working with booing.com was very good.

    Stayed in November 2024

  • Reviewed: 10 November 2024

    1.0
    Not a very food place
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Roaches everywhere

    Roaches everywhere cracks and holes in walls. No door to the restroom

    Stayed in November 2024

  • Reviewed: 12 September 2024

    2.0
    Stay here if you cannot stay elsewhere.
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were unhelpful Room was dirty Smoke alarm was hidden in a cupboard by previous occupant Bed cover full of burn holes Floor damaged and bits missing

    Available, free parking

    Stayed in September 2024

  • Reviewed: 20 July 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room had bed bugs

    Stayed in July 2024

  • Reviewed: 24 April 2024

    10
    Great
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    I like everything

    Excellent

    Stayed in March 2024

  • Reviewed: 16 October 2023

    2.0
    Overpriced, bad stay, will not revisit
    • Business trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Our stay here was probably my 2nd or 3rd worst experience with a hotel stay to date. To start, this room with 2 beds was $150 for 2 nights. After checking in, we walked to the room to find the door was technical already open, just push it open and walk right in! My immediate concern was whether or not someone was in there, we had no idea how long it was like this, or if the room was already booked to someone else by mistake. After making sure the room was not occupied we started to get settled in. I walked out from the bathroom and stepped on a section of floor-trim which broke and completely detached from the floor. I did not trust using the sink water for brushing my teeth, etc. because brown water comes out of the faucet every time you turn it on. A short summary of remaining issues includes weed stems on the towels, multiple dead bugs on the floor and in the restroom, a live roach in the restroom on the second night, and a dancing refrigerator. Very haggard, not worth $150 at all, very disappointed.

    The window clerk was nice, the ac worked, and the ice machine was clutch.

    Stayed in September 2023

  • Reviewed: 19 September 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Good setvice

    Stayed in August 2023

  • Reviewed: 6 July 2023

    9.0
    Superb
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Quiet

    Over all was good

    Stayed in July 2023

  • Reviewed: 30 June 2023

    10
    Will definitely be back again!
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The fact that I had to leave!

    The employees are very helpful and accommodating and I had no issues at all.

    Stayed in June 2023

  • Reviewed: 23 May 2023

    3.0
    Would not recommend.
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Hotel made me take money out of ATM to pay instead of using my debit card. Got a fee for withdrawal. There was small roaches in my shower when I arrived.

    The size of the bed and room were great. Location was great too

    Stayed in May 2023

  • Reviewed: 24 April 2023

    7.0
    Convenient and affordable
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Having to pay an extra 20, but then I got it back so all is good

    I liked how close it was to the convention I was going to

    Stayed in April 2023

  • Reviewed: 11 April 2023

    3.0
    The location was ok for us, but the room needed leveling.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The room was unlevel. From the front door to the restroom was a downward slope. To go to the sink there was a downward walk. You could tell the room is being renovated, (new floors). The room was still unleveled.

    Breakfast not offered.

    Stayed in April 2023

  • Reviewed: 8 April 2023

    3.0
    Poor
    • Business trip
    • Family with young children
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smoke smell

    Stayed in April 2023

Showing 1 – 25

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