Reviews of Unit 18A at Granlibakken
Tahoe City, 96145, United States
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Reviewed: 9 April 2025 · Stayed in February 2025
Verified reviewThe door was stuck so when we got there we were stuck out of the room and it was freezing outside. Then our microwave broke down twice so all the money we planned to save with microwaveable food went out the window. Also our fridge was not cold it just stayed at a cool temp almost like a wine fridge. Besides that it was a nice place and the staff were kind and helpful.
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 28 June 2023 · Stayed in June 2023
Verified reviewAdjoining rooms with my son, daughter-in-law and my grandson. Their unit had a full kitchen, fireplace and a queen size bed and pull out bed which was perfect for the 3 of them. Our unit was very small but fit our purposes of a place to sleep and close to our family
What I didn't like was the booking fee Vacasa charged us for each room - $500.00 was a ridiculous fee and thought since I am an elite member of Bonvoy Marriott Credit card that it was a service offered through them. This was awful to have to pay $1,000 for a booking fee when I could have booked directly with hotel. Also, I asked for several weeks to get an early check in as my daughter was getting married on Friday, June 23rd at 4:00p.m. and asked if we could check in at 2:00p.m. - no one from Vacasa was able to confirm this for us - very upsetting that I spent a $1,000 in a booking fee and did not get any assistance. This is a formal complaint to you that this is unacceptable and want to be provided with a refund of this ridiculous fee - call me at 847-721-9905 or my work number 847-398-4151. Belinda Rosenberger
Reviewed: 13 March 2023 · Stayed in March 2023
Verified reviewThe room flooded. It poured all night and we notified Vacasa that night. They said they would get ahold of maintenance. The next morning the entire floor was flooded. it was wet, damp. we had no power. it was unlivable! we had to check out. Again, all in communication with Vacasa and it is the way we were told to handle the situation, as Granlibakken is not responsible for the damage of a property. The manager of it is. Well- we checked out and had to find another place to stay. I was just told we are not receiving ANY reimbursement. This is unbelievable. If we had booked this with Granlibakken, they would've put us in another room. I have not had an issue with booking.com in the past, so this was a HUGE disappointment. I am requesting reimbursement!