Some items are in need of replacement such as balcony chairs and a fresh coat of paint on balconies. Until those things are replaced and redone I think it’s over priced.

The location! The pools and the beautiful resort grounds

Stayed in July 2025

The adult pool was full of children often more than less. They charge $65 a night for Valet parking but they are horribly understaffed and getting your car is always delayed. To call ahead and ask for vehicle is a waste of time as they answer seldom and when they do their response is they are too busy to take your ticket #.

Eautiful setting

Stayed in June 2025

I didn't like the "valet only" option for parking. I didn't like the Breakfast buffet style at HUMUHUMUNUKUNUKUAQUA restaurant. it seems overpriced for what they offer.

Great location, amazing landscapes.

Stayed in May 2025

Too big and too many large corporate parties

Stayed in April 2025

Mandatory valet parking at $65/day is steep. The pool chair policy (that the staff would remove things from chairs if they aren't used for over an hour so people didn't just hold chairs all day) was not actually enforced, which was annoying AF. We were by the pool hoping for seats in the shade and there was one set that had stuff on it for over 2 hours with no people coming/going. We told the staff and they just kept pushing us off. We get why they don't actually enforce it - they don't want confrontation with the original people - but it really sucked for us. The people eventually showed up and my husband kind of called them out. They moved their things to another set of two chairs and gave us the originals because they weren't actually staying then either... and then proceeded to leave the chairs "reserved" and empty for another two hours. It was annoying to experience.

We were upgraded to a Napua room and it just about made our trip. It was such a lovely room with the ocean view and size. It also included other perks, including a lounge with breakfast, snacks, and a personal concierge. We had already booked all of our tours so we mostly just enjoyed the lounge benefits. The breakfast and snacks were nothing to write home about per se... and they weren't awfully vegetarian friendly... but they were a bonus we didn't expect and they saved us the hassle of finding ourselves breakfast each morning. The staff was also so helpful - I had sat in gum at some point so I asked for warm vinegar and a toothbrush to try to get it out. They brought it right up, which was wonderful and honestly a bit surprising. They had a text service for that kind of thing, which made it so easy to request help. It was right along the beach path and by a cute little beach.

Stayed in March 2025

Too big , got lost not accessible in all directions

Very grand

Stayed in October 2024

Our mattress was too soft

Great location on the beach & next door to the shops. A beautiful adult only pool plus many other pools to choose from

Stayed in October 2024

Everything was great!

Stayed in June 2024

No restaruant offerring breakfast

Stayed in October 2023

The food was expensive on property and the spa was under renovation.

The location is great! Great beach, the pools/slides are amazing and the rooms were nice and clean with good amenities.

Stayed in July 2023

Slides were closed for maintenance.

Location is exceptional

Stayed in July 2023

Not enough umbrellas around the pool, very difficult to find a shaded area when required

Location and adult pool

Stayed in September 2022

Personal

Instalaciones

Stayed in July 2025

Huge property with many ammenities and looks like lots of activities for kids

Stayed in February 2025

The lines! There were lines at Lolou the casual coffee shop every morning there were lines to get wrist bands. Even though we were there 3 nights, you had to be there 4 nights in order to have a multi day wrist band so every morning we all needed to wait in line to get a wrist band and towels. After waiting in line for breakfast then waiting in line for wrist bands it made each day feel like the whole vacation was going to be spent waiting in line.

The location was incredible! The beach, the sunsets, the palm trees, the views, the oceanfront path. The slides and pool was unreal. It was perfect for my family and my mom's 70th birthday celebration with all the little cousins.

Stayed in February 2025

If was big but so busy and full of kids. Property was outdated and I felt like staying at a luxury motel.

Location was really nice

Stayed in January 2025

Clean property Pool Beach Shops

Stayed in August 2024

Everything was so expensive; food was marked up 3x what it should cost

Gorgeous location; adult pool was fantastic

Stayed in June 2024

This is too dirty hotel There was a beetle in my room!!!! Pool water was not clear and bad smell Pool towel was not soft and it was too old You don’t have service in your room!!! I ordered 2bottle of water at 10:00 pm and I never recieve it

Just fire in yard and location

Stayed in May 2024

valet service pricey,food too expensive

didnt have

Stayed in February 2024

Entertainers in.bar could improve,. Also can't they sing some Hawaiian songs? . Luau food was good but it was only warm by the time it was served.. The entertainment was excellent, particularly the narrator. Swimming pools and slides are wonderful 👍

Top notch facilities Staff trained really well. Another world. Everything thought out including the facilities gardens and rooms.

Stayed in November 2023

Firstly , when we checked in the Room and package of the Napua Lounge I booked with Booking.com I was told didn’t exist together .I showed them my booking confirmation, was offered a lower quality room to meet the package terms ,in short we had to fight to get that we booked and paid for . In the end we did , but we were treated like liars .

The views , the staff in general

Stayed in November 2023

Na

Everything

Stayed in October 2023

Very limited dinning options. Three restaurants closed and walked nest door for meals. $600 per day pool cabana rentals with no half day rental or other option.

Location

Stayed in September 2023