Opiniones del Hotel Garrett 3 estrellas

Thank you, Jessica, for your kind words and great rating! We're delighted to hear that you enjoyed our service and found your stay comfortable. We appreciate your feedback about breakfast and will take it into consideration as we look for ways to enhance the experience for our guests. We hope to welcome you back to Hotel Garrett in the future! Nathan Foster - Guest Services

Thank you, Jessica, for your kind words and great rating! We're delighted to hear that you enjoyed our service and found your stay comfortable. We appreciate your feedback about breakfast and will take it into consideration as we look f… Mostrar más

Hello Silvana, Thank you so much for your wonderful review! I’m thrilled to hear that you enjoyed your stay and felt comfortable and safe during your time with us. Our team always aims to provide a welcoming environment, and it’s great to know that our location and friendly service contributed to a positive experience. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Hotel Garrett again soon! Nathan Foster, Guest Services

Hello Silvana, Thank you so much for your wonderful review! I’m thrilled to hear that you enjoyed your stay and felt comfortable and safe during your time with us. Our team always aims to provide a welcoming environment, and it’s great to … Mostrar más

Hi Juan, Thank you for your review and for sharing your thoughts. We’re happy to hear that you found our location convenient and enjoyed the cleanliness and comfort of your stay. I apologize if the check-in time caused any inconvenience. For your reference, we do have elevators available for guest use, and our team is always here to assist with luggage if needed. Your safety and comfort are our top priorities, and we have 24/7 security on-site to ensure that our guests feel secure during their stay. We hope to have the chance to welcome you back for an even better experience! Nathan Foster, Guest Services

Hi Juan, Thank you for your review and for sharing your thoughts. We’re happy to hear that you found our location convenient and enjoyed the cleanliness and comfort of your stay. I apologize if the check-in time caused any inconvenience. … Mostrar más

Hi Beatriz, Thank you for staying with us and for taking the time to share your feedback. I’m glad to hear that you enjoyed our convenient location, comfortable beds, and complimentary parking. I apologize for any frustration caused by the security deposit hold. Just to clarify, the $200 authorization is automatically released upon check-out, but the time it takes to reflect in your account can vary depending on your bank’s processing times. If you’re still waiting on the refund, I recommend reaching out to your bank directly for further assistance. We appreciate your understanding and hope to welcome you back for an even better stay in the future! Nathan Foster, Guest Services

Hi Beatriz, Thank you for staying with us and for taking the time to share your feedback. I’m glad to hear that you enjoyed our convenient location, comfortable beds, and complimentary parking. I apologize for any frustration caused by th… Mostrar más

Hi Alfaro, Thank you so much for taking the time to share your experience! I’m delighted to hear that our night staff made such a positive impact during your stay. It’s great to know that they were able to provide helpful tips and even offer assistance when you needed it most. I’ll be sure to pass along your kind words to the team! I apologize for the confusion regarding the pool. I understand how the setup might not be ideal, and we appreciate your feedback as we look for ways to clarify this for future guests. I’m also sorry to hear that the fruits during breakfast were not up to our usual standards—this is not acceptable, and we will be addressing it to ensure a fresher selection going forward. Thank you again for your kind comments and your constructive feedback. We hope to have the opportunity to welcome you back for an even better stay! Nathan Foster, Guest Services

Hi Alfaro, Thank you so much for taking the time to share your experience! I’m delighted to hear that our night staff made such a positive impact during your stay. It’s great to know that they were able to provide helpful tips and even off… Mostrar más

Dear Miriam, Thank you for your honest review on your visit to Hotel Garrett! We are glad you found our staff to be attentive and helpful. We understand that at night the same scene with the houseless population you have during the day may seem gloomy and not the safest, but it is as safe as during the day. We hope to have the opportunity to hosting you again soon.

Dear Miriam, Thank you for your honest review on your visit to Hotel Garrett! We are glad you found our staff to be attentive and helpful. We understand that at night the same scene with the houseless population you have during the day may… Mostrar más

Hi Paulina, Thank you for taking the time to share your feedback. I’m sorry to hear that the parking situation was frustrating and impacted your experience. I understand how challenging it can be when parking is limited, especially in an unfamiliar area. We do offer alternative parking options, and I’m sorry if this wasn’t communicated clearly during your stay. We’ll be reviewing your comments to see how we can better support our guests in the future. Thank you again, and I hope we have the chance to provide a much better experience next time. Nathan Foster, Guest Services

Hi Paulina, Thank you for taking the time to share your feedback. I’m sorry to hear that the parking situation was frustrating and impacted your experience. I understand how challenging it can be when parking is limited, especially in an u… Mostrar más

Hi Sara Helena, Thank you for your detailed feedback. I’m glad to hear that you found the cleanliness and comfort of the room to be a good value, and that our breakfast provided a nice start to your day. I understand your comments about parking, and I’m sorry if the separate cost was unexpected. We strive to be transparent about all fees, and I appreciate your input as it helps us improve how we communicate this information to our guests. Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future. Nathan Foster, Guest Services

Hi Sara Helena, Thank you for your detailed feedback. I’m glad to hear that you found the cleanliness and comfort of the room to be a good value, and that our breakfast provided a nice start to your day. I understand your comments about p… Mostrar más

Dear Estibaliz, Thank you so much for staying at Hotel Garrett and for taking the time to share your 5-star review. We will share your kind words with the entire team as they will serve as an encouragement to all of our staff while we strive to continuously improve the quality of our services. I'm glad you enjoyed your stay with breakfast included. We look forward to the opportunity to host you again in the near future. Kindly, Nezhai Neemia - Front Desk Supervisor

Dear Estibaliz, Thank you so much for staying at Hotel Garrett and for taking the time to share your 5-star review. We will share your kind words with the entire team as they will serve as an encouragement to all of our staff while we str… Mostrar más

Dear Ana, Thank you for your candid feedback regarding your stay. It is unfortunate that Downtown San Francisco is not recovering post pandemic as fast as it could, but slowly and certainly we are recovering. I hope on your next visit that you would see Downtown San Francisco at a better light.

Dear Ana, Thank you for your candid feedback regarding your stay. It is unfortunate that Downtown San Francisco is not recovering post pandemic as fast as it could, but slowly and certainly we are recovering. I hope on your next visit that… Mostrar más

Hello Victoria, Thank you for taking the time to share your experience. I’m glad to hear that you found the location convenient and enjoyed the comfort of the bed. However, I’m truly sorry that we fell short in resolving your concerns, especially regarding the additional charge during check-out and the lack of support from our team. I understand how frustrating it must have been to feel unheard and unsupported, and I sincerely apologize for the stress this caused. Regarding the parking and deposit, I apologize if this information wasn’t clearly communicated at check-in. We strive to make these details transparent to avoid any misunderstandings. It’s also disappointing to learn that the service you received did not meet your expectations. I’ll be reviewing your feedback with our front desk and management teams to ensure that we handle these situations more effectively in the future. Your comments are invaluable to us, and I appreciate your honesty. I hope that, despite this experience, you’ll consider giving us another chance to provide a better stay in the future. Nathan Foster, Guest Services

Hello Victoria, Thank you for taking the time to share your experience. I’m glad to hear that you found the location convenient and enjoyed the comfort of the bed. However, I’m truly sorry that we fell short in resolving your concerns, esp… Mostrar más

Thank you, Luis, for taking the time to share your experience. We’re delighted to hear that you enjoyed the comfort of your room and found our team to be friendly and welcoming. It’s wonderful to know that our staff’s efforts made a positive impact on your stay. We do, however, understand your concern about the surrounding area. San Francisco is a dynamic city, and while the neighborhood can be lively at times, we recognize that it can feel overwhelming. Please rest assured that the safety and comfort of our guests are our top priorities. Our team is available 24/7 to assist and support guests, and we are continually looking for ways to enhance the overall experience. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Nathan Foster, Guest Services

Thank you, Luis, for taking the time to share your experience. We’re delighted to hear that you enjoyed the comfort of your room and found our team to be friendly and welcoming. It’s wonderful to know that our staff’s efforts made a positiv… Mostrar más