Reviews of Global Luxury Suites at The Arches 4 stars
222 East 135th Street, Bronx, NY 10451, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewa roach was in my room
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in June 2025
Verified reviewIt was all-in-all awful.
it was awful. I couldn't get into my apartment. I was also locked out of my apartment for several hours. The code they gave me did not work. This created such anxiety that I basically never left the apartment while there to avoid being stuck without entrance. They tried to charge me more at the end of the stay despite my full payment through booking.com. They never brought me toilet paper as I needed. The noice level was too high on 1st floor. On 3rd floor, when I moved, it was absolutely horrible. Dents in walls, flies in the room, roughed up furniture - and the worst part was the consistent bright overhead light that shone from the storage unit facility next door straight into my bedroom -- right in my eye -- all night long. It never shut off. And the curtains were dirty white pulldown curtains that were white -- so pretty much useless. All light came in.
Dear Carole, we are very sorry for the multiple issues you experienced during your stay. It’s clear that access problems, cleanliness, noise, and lighting caused significant discomfort, which is far below the standard we strive to provide. Your feedback will be used to urgently address these concerns, including maintenance, cleanliness, and guest support. We sincerely apologize for the distress this caused and appreciate you bringing it to our attention. The GLS Customer care team.
Dear Carole, we are very sorry for the multiple issues you experienced during your stay. It’s clear that access problems, cleanliness, noise, and lighting caused significant discomfort, which is far below the standard we strive to provide. … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe lights were on? About the only good thing I have to say about this place… and half the lamps weren’t even plugged in
Terrible area, no staff/front desk, furniture and appliances were old, broken, cracked or leaking.
We’re very sorry your stay fell short of expectations, Cameron. We appreciate your feedback regarding the lighting, furniture, appliances, and lack of on-site staff. Your comments highlight areas that need urgent attention, and we’ll work to improve both the apartment condition and guest support. We sincerely apologize for the inconvenience and disappointment you experienced. The GLS customer care team.
We’re very sorry your stay fell short of expectations, Cameron. We appreciate your feedback regarding the lighting, furniture, appliances, and lack of on-site staff. Your comments highlight areas that need urgent attention, and we’ll work t… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewEverything
Thank you for your perfect rating! We’re delighted you enjoyed everything and hope to welcome you back for another excellent stay soon. The GLS customer care team.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewEverything
Thank you for your wonderful feedback! We’re happy to hear that you found the apartment beautiful and comfortable. It’s great to hear you enjoyed everything, and we hope to welcome you back for another fantastic stay soon. The GLS Customer care team.
Thank you for your wonderful feedback! We’re happy to hear that you found the apartment beautiful and comfortable. It’s great to hear you enjoyed everything, and we hope to welcome you back for another fantastic stay soon. The GLS Customer … Show more
Reviewed: 11 August 2025 · Stayed in June 2025
Verified reviewTwo beds
No staff, not clean and a large ceiling leak
Dear Land development services, we’re very sorry to hear about your experience and the issues you faced. This is far below our standards, and we sincerely apologize for the discomfort caused. Your feedback has been urgently shared with our team to address these problems. The GLS Customer care team.
Dear Land development services, we’re very sorry to hear about your experience and the issues you faced. This is far below our standards, and we sincerely apologize for the discomfort caused. Your feedback has been urgently shared with our … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThey probably is nice the building is nice i enjoy myself.
The property could have been a bit more cleaner for guests lobby was a bit messy and also real curtains should be provided in all rooms.
Thank you for your feedback, Aixa! We're delighted that you enjoyed your stay and the building overall. We apologize for the cleanliness issues and the makeshift curtains in your room. Your comments about the lobby and curtains have been shared with our team to help improve the guest experience. We appreciate you bringing this to our attention and hope to provide a better stay next time! The GLS Customer care team.
Thank you for your feedback, Aixa! We're delighted that you enjoyed your stay and the building overall. We apologize for the cleanliness issues and the makeshift curtains in your room. Your comments about the lobby and curtains have be… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewI paid for a balcony room but did not have access to balcony
Thank you for your feedback, Aaliyah. We're sorry you didn’t have access to the balcony despite booking a balcony room. We’ll review this to prevent similar issues and ensure guests receive what they expect. The GLS Customer care team.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe bathroom was nice and modern, however the toilet paper holder was practically falling off. There was also NO DOOR to half of the shower, which was a standing shower, not tub, without an edge. So, the water flowed all over the rest of the bathroom floor. Door code WOULD NOT WORK. It took some hours before I could reach customer service and get help!
Horrible Customer Service The customer service was very difficult to reach, often responding a day too late, and not specifically to my questions. I needed to reserve 2 more days because my new apartment did not have a bed yet and the process to get 2 more days reserved as a nightmare. They even tried to charge me more money, when I already paid! At the end, there were 2 lovely girls from customer service that finally had quicker responses and cared about the issues, but only at the very end after much outreach from me. Disruptive and Unclean Neighbors There was a couple fighting through the night and during the next day and it sounded like a violent encounter with tons of screaming. I could hear them as if they were in the next room. Neighbors dogs pooped in the hallway and it took a day for them to clean the poop. I ran out of toilet paper, and I asked across 2 days. I received responses confirming they would take care of it, but they never took care of my requests. Terrible Condition of Rooms (particularly the larger 3rd floor unit) The worst part honestly was the condition of the rooms. Walls were scratched up, dirty, flies in the room, bright city lights and noisy streets with very little insulation from the sound nor the light. One of the rooms had windows directly facing a storage facility. They kept their bright flourescent headlights shining literally bed level right through my window. So I literally had no darkness at all through the night. This was a corner unit on the 3rd floor. The studio on the 1st floor was at street level and there was constant noise and traffic. You could hear everything. I don't think the windows are insulated well and they go from ceiling to floor on multiple sides of the room. The curtains are white and opaque, so no light blocking when you need it or if you need to sleep. The bathroom shower did not have an edge and only has half a door! So when you shower, the water gets all over the rest of the bathroom floor.
Thank you for your detailed feedback, Carole. We're very sorry for the challenges you faced during your stay, from maintenance and cleanliness issues to serious concerns with noise, lighting, and customer service delays. This is far below our standards, and we sincerely apologize for the inconvenience caused. Your comments have been shared with our team, and we are actively addressing these issues to prevent similar experiences in the future. We appreciate your honesty. The GLS Customer care team.
Thank you for your detailed feedback, Carole. We're very sorry for the challenges you faced during your stay, from maintenance and cleanliness issues to serious concerns with noise, lighting, and customer service delays. This is far bel… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewI liked that their was pretty much a full kitchen
The code i was given to get in my room didnt work.. took me over an hour to get a hold of someone to get a new code. Than later after returning back to the hotel after midnight with 2 children my code wouldn't work to get into the building. Couldn't get a hold of any staff. After 30 mins another guest was entering allowing me access. Also on the balcony one of the stone w Are extremely loose causing My foot to go into it.
Dear Ciliberto, thank you for your feedback, and we're very sorry for the stressful experience you had. We understand how frustrating the access issues must have been, especially with children. Your concerns about the entry codes and loose balcony stone are serious, and we’ll address them promptly to ensure safety and improve responsiveness moving forward. We appreciate you mentioning the full kitchen and hope to have the chance to provide a better experience in the future. The GLS Customer care team.
Dear Ciliberto, thank you for your feedback, and we're very sorry for the stressful experience you had. We understand how frustrating the access issues must have been, especially with children. Your concerns about the entry codes and lo… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewComfy
It looks amazing on the pictures but it’s not the same as the picture I see but it was good stance❤️
Yilvis, thank you for your feedback! We're delighted you found the stay comfortable and romantic. We appreciate your note about the photos and will review them to ensure they accurately reflect the space. The GLS Customer care team.
Reviewed: 13 June 2025 · Stayed in May 2025
Verified reviewthe bathroom was clean
The room smelled like ashtray. It had cigarettes burns on the night stand. one of the bedsheets had make up stains on
Thank you for your feedback, Nivea. We're happy the bathroom was clean, but we sincerely apologize for the odor, burn marks, and stained bedsheet. This is not the standard we aim for, and we’ll address these issues with our cleaning team immediately. The GLS Customer care team.
Thank you for your feedback, Nivea. We're happy the bathroom was clean, but we sincerely apologize for the odor, burn marks, and stained bedsheet. This is not the standard we aim for, and we’ll address these issues with our cleaning tea… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewNothing to like.
The property was dirty and unclean. Everything was broken in the room. Horrible experience. I would never stay here again.
Dear Ayyub, we’re very sorry to hear about your experience. This is far from the standard we strive to maintain, and we take your concerns seriously. We’re addressing these issues with our team to ensure improvements are made. Thank you for your feedback. The GLS Customer care team
Dear Ayyub, we’re very sorry to hear about your experience. This is far from the standard we strive to maintain, and we take your concerns seriously. We’re addressing these issues with our team to ensure improvements are made. Thank you for… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewProximity to many key tourist attractions was perfect! I used the subway and had no issues
First day I was given a door code wish failed to work, had to call several times and leave messages. Ended up waiting almost 2 hours for a message with a new code! No apology with zero accountability. Not ideal when you have been travelling for over 10 hours. Seems this is very common as we saw several visitors having issues accessing their rooms! Asked for more towels and never received any. Communication was absolutely dire. Wouldn’t stay again! Or recommend to anybody
Thank you for your honest feedback, Charlene. We’re happy the location was convenient but truly sorry for the access issues, poor communication, and lack of towels. This isn’t the experience we want for our guests, and we’re working to improve these areas. We appreciate you bringing this to our attention and hope to make necessary changes for future stays. The GLS Customer care team
Thank you for your honest feedback, Charlene. We’re happy the location was convenient but truly sorry for the access issues, poor communication, and lack of towels. This isn’t the experience we want for our guests, and we’re working to impr… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThe beds are very comfortable.
We stayed 5 days and got only 2 rolls of toilet paper for 3 persons, the is just one mirror in the bathroom been 3 woman in the room it was a little complicated to get ready. The shower head was in the middle of the wall in a very awkward position. No room service.
Thank you for your feedback, Paul. We’re happy that you found the beds comfortable. We apologize for the limited toilet paper, lack of mirrors, and awkward shower setup. We appreciate your comments and will review these points to improve guest comfort in the future. The GLS Customer care team.
Thank you for your feedback, Paul. We’re happy that you found the beds comfortable. We apologize for the limited toilet paper, lack of mirrors, and awkward shower setup. We appreciate your comments and will review these points to improve gu… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewTook over an hour to get into the room because the codes weren’t working (after 50 codes and a room change I got in) Woke up the next day to a bed bug and quickly left the room and didn’t return . I had to book at a different hotel. No remote for the tv, the balcony is not a balcony .
Dear Theresa, we’re very sorry for the issues you experienced, especially the access problems and bed bug encounter. This is unacceptable, and we’re addressing these concerns immediately to prevent them from happening again. Thank you for bringing this to our attention. The GLS Customer care team.
Dear Theresa, we’re very sorry for the issues you experienced, especially the access problems and bed bug encounter. This is unacceptable, and we’re addressing these concerns immediately to prevent them from happening again. Thank you for b… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewTerrible property and terrible customer service. They did not have a single person to support the hotel or help guests in distress. I was denied access to the room as the lock was malfunctioning.
I was locked out of the room and I was made to wait 3 hours to get room accessibility . I was on an early morning checkin so I could use the from for only 3 hours instead of the planned stay for about 6 hours. So a total waste of my money
Dear Abhishek, we’re truly sorry for the inconvenience and frustration you experienced with the lock and delayed access. This is not the level of service we aim to provide. We are reviewing your case and working toward a resolution. Your feedback is important, and we appreciate the chance to make this right. The GLS Customer care team.
Dear Abhishek, we’re truly sorry for the inconvenience and frustration you experienced with the lock and delayed access. This is not the level of service we aim to provide. We are reviewing your case and working toward a resolution. Your f… Show more