The staff was incredibly helpful, warm, and friendly. They went above and beyond to make us feel comfortable.

Stayed in August 2025

The staff was incredibly helpful, warm, and friendly. They went above and beyond to make us feel comfortable.

Stayed in August 2025

The staff was so helpful and friendly. They went above and beyond to make us feel comfortable.

Stayed in August 2025

Unfortunately our two rooms were not both upgrades as had been expected (as per booking.com) and not on the same floor which was a bit inconvenient. We stayed 5 nights...so I thought this would be sorted when I highlighted the inconvenience

Location and comfort were 10/10

Stayed in July 2025

I loved the books in the lobby, the restaurant, the clean, quiet, and very nice room ~ and the *great* staff in the hotel, restaurant, and bar.

Stayed in May 2025

The courtains couldn't close completly which was a bit annoying because there were meeting rooms in the front building. Other than that, everything was good.

The location was very good, in the financial district. The room was very coze, nicely decorated and everything was in good conditions. Cute toilet.

Stayed in April 2025

Disliked that the bedroom had no full size mirror or mini fridge

Love the champagne welcome and coffee/tea station

Stayed in April 2025

We thoroughly enjoyed our stay at Gild Hall, and look forward to our next visit. Every one of the staff was magnificent, we had many interactions, whether help with the free fancy coffee machine, finding and mailing an important letter that I had left in the room. Incredible professionalism, natural humor and genuine welcome - the list goes on and this is our new 'go to' when in NY. Appreciated the lower floor fabulous rooms with tall ceilings and comfy lounge chair.

Stayed in March 2025

Good location and good facilities

Stayed in January 2025

The location is great as it’s off the beaten path but it can also be a challenge because of that. The restaurant staff could improve.

The property has the best staff. The size of the rooms is amazing.

Stayed in January 2025

Nothing

The hotel is beautiful, it had a very classy yet cozy vibe.

Stayed in December 2024

Nothing

The property is very clean and close to the World Trade Center

Stayed in December 2024

Nothing

Location and appearance

Stayed in December 2024

Elevators are a bit tight.

The location, size of the rooms, staff, and great vibe of the property. Very caring staff.

Stayed in December 2024

Room services was mediocre and was an expensive stay. However I accept that within NYC it should be classed as good value for money

Location, staff and ambiance

Stayed in October 2024

I had breakfast included but was not given voughers on arrival or explained that I would need them when ordering. Breakfast was supposed to be available from 7.30am which was fine as I had an 8am meeting BUT it didn't give enough time once I had been to reception to collect a voucher that I should have been given on arrival. The catering team weren't set up for the 7.30am start and as such I had a cold breakfast instead of my preferred hot one. No decaf coffee available through the catering team but I was able to access this through the free coffee in the lobby.

Large room with good facilities.

Stayed in October 2024

No complaints

Ideal location for family stay. Comfortable and well proportioned rooms. Helpful, friendly staff.

Stayed in August 2024

One small thing. The hotel fragrance smells amazing but as someone who is allergic to fragrances and perfumes it was a little overwhelming.

The hotel is the perfect location for Seaport attractions and financial district. and close to subway. The room we choose was a King Deluxe and we were pleasantly surprised by the size of the room and loved the style as well. Furnishings are beautiful. The bed was comfy but pillows could have offered at least one firm option (luckily I brought one of my own). Breakfast was served at Hotel restaurant, Felice, and it was exceptional. It was very nice to have breakfast before going out for the day.

Stayed in August 2024

Very comfortable bed, friendly, helpful staff. Cute hotel. Wonderful Italian restaurant attached. Location makes walking easy to 911 Memorial and South St. Seaport.

Stayed in August 2024

The room tariff was a bit steep, and other facilities were non-existent.

Very friendly front office, Robert was always cheerful and willing to guide and help. Room size was very good, for a hotel located in Manhattan. The location is superb.

Stayed in July 2024

Night shift guy with Maya (Golden). Kindness of the staff.

Stayed in July 2024

The location is something to be desired.

The staff and the accommodations

Stayed in July 2024

Can't think of anything

The staff was amazing! Super engaging, friendly, and courteous. Delilah and Rob were both so awesome. I had an issue with my credit card initially. I was stressing out because I grabbed an expired credit card, and my new card was left at home. Eventually, we got it sorted, but they were very kind and empathetic, which during a very stressful time was welcomed. They handled the situation very professionally but also were very personable. The location was great. The guys at the door were always courteous and friendly, ready to answer question and provide suggestions.

Stayed in July 2024

Lighting in room was poor.

Excellent location for our needs staying in New York. Convenient for subway connections. Very pleasant and helpful staff. Breakfasts included in price were of good quality and restaurant area very pleasant. Kettle was available on request for hot drinks in our room.

Stayed in July 2024