Lack of staff to assist with early and late check out

The family ammenitys

Stayed in August 2025

Perhaps you should limit the amount of day passes provided for the pool area as this really limits the experience for hotel guests already paying a hefty price tag. The food choices in every restaurant are very limited and the quality at Growlers and Shallow End is pretty mediocre. Definitely room for improvement.

It has great potential with the pool area and the variety of options for dining. Taio is absolutely delicious with a friendly staff. The hotel staff are very helpful and the rooms are clean and comfortable.

Stayed in August 2025

Waiting in line's valet was unexceptible. Prices ridiculous. Menu said honey hot chicken sliders and you received 1 for $20 . If it's going to be 1 it should say 1

The view and how open it was

Stayed in July 2025

Really overrun by families, not a good place for business travel or solo travel. Poolside food was low quality.

Bed was comfortable

Stayed in June 2025

People People dirty the place employees not paying attention

To many people not enough employees

Stayed in July 2025

I paid for a marina view room, but unfortunately, the actual view was of a parking lot and a large construction site directly in front of us. I spoke with the front desk and requested a rate adjustment to reflect a mountain view room instead, but they declined.

Facilities like pools, water slides

Stayed in June 2025

Wide open unused space. Long walk from parking structure to front desk - empty walk no structure or interesting art etc

Cleanliness

Stayed in August 2025

Felt like an overpriced theme park .

The front desk staff was kind and the valet was some what attentive.

Stayed in August 2025

Wish they had more staff to help guests in the front. The lines were pretty big since they only would have 1 or 2 persons helping.

The a beautiful view from our room. The pool area was also very nice. The steakhouse was a good experience as well.

Stayed in July 2025

There was no way to book a room thru marriott's website so I could avail of the points, the only way to book a room was thru a third party.

We of course, like many, wanted to take advantage of the resorts waterpark and they did not disappoint! 4 hours later, our little one slept very soundly after so much water fun!

Stayed in July 2025

I am extremely disappointed in my recent stay at Gaylord Pacific and am requesting you address these issues directly. After waiting over 30 minutes to check in (while wearing a knee brace), I was assigned a room with holes in the wall, no air conditioning, and a broken phone. Maintenance later confirmed this room was out of service and should never have been given to a guest. It took over 90 minutes before I was relocated. The pool experience was equally frustrating. Sunny’s was described as an adults-only area with a bar, jacuzzi, and umbrellas. In reality, it was crowded with children, the jacuzzi was full, there was no poolside service, and my umbrella was taken while I was at lunch. Staff allowed guests to move umbrellas—even from clearly occupied chairs. More concerning, children were running and jumping into the shallow jacuzzi, creating a serious safety hazard that appeared to go entirely unmonitored. For the premium rate I paid, this level of service, safety oversight, and guest experience is unacceptable. I expect a prompt response and an appropriate adjustment to my bill to reflect the inconvenience and substandard conditions. Sincerely, Julie Gould MacDougall 928-300-1903 **Regarding stay at Gaylord Pacific Resort August 9, 2025 Marriott confirmation number: 86562462 Bonvoy number: 552596723

Stayed in August 2025

Walking distance from parking structure to actual hotel 🥴

Walking distance

Stayed in August 2025

N/a

Better then expected

Stayed in August 2025

I didn't like to be there only for 2 nights. I would have liked to be there more nights.

Everything was great. Beautiful landscape. The lobby is spectacular.

Stayed in June 2025

Put up fans by the outdoor eating areas to keep bees away.

The comfort of the beds and how spread out the pool area was.

Stayed in August 2025

Only down fall is there’s no microwave inside the room.

The pool was what seal the deal. I was looking for a place to relax, and also a pool to accommodate with my son’s needs. Love the fact there were multiple pools that cater to all ages. Very neat and clean! Will definitely stay here again.

Stayed in July 2025

I had booked the hotel for my handicapped girlfriend. I couldn't be more dissatisfied with a new building having less accessibility. There's minimal handicapped parking. You need to roll your wheelchair through a mile of thick carpet before getting to the lobby. She was already exhausted by then. The room did not have a roll in shower. So when I went to try and find one that did. I was told there aren't any. My girlfriend was calling and crying at this point with the ac on cold and her unable to reach it. The girls at the front desk were trying to do their best. I did ask if I could at least get a better room so she could get a better view. But the man with his kids before us complained about his room not being ready. So they gave him one. The girls had asked the manager if they could do anything for us, and he immediately shut it down. I went back upstairs and packed us up and just told them to check us out. I felt horrible because she kept saying she ruined it for me. The dismissal from the manager is what really got under my skin. We won't be trying to stay here again.

Stayed in June 2025

Pools to small, to many people in water park area. To close to each other sun beds.

Clean friendly staff

Stayed in July 2025

No daily housekeeping. Not ADA compliance, good at pool took forever. Way overpriced, no staff, valet took forever. It was not a good experience.

Nothing besides it was new

Stayed in July 2025

The parking garage was horrible!! We paid $45 with the hotel for overnight parking but when we left the kiosk charged us $70. I called and they said that since it is a 3rd party we would have to talk to them or come back to the hotel once the payment goes through to get a refund. We could not get through to the parking place and the hotel is an hour away from us. $115 for parking is ridiculous and they need to get a new parking company. The people we went with also were charged when leaving the parking garage.

The food was expensive but good, the pools and rooms were very clean.

Stayed in June 2025

Not very friendly in kids dining options / menu

Pools was not over crowded and had lot of options in water fun with kids

Stayed in September 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in September 2025