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Reviews of Gateway Inn 2 stars

1780 Sunrise Hwy, Merrick, NY 11566-3812, United States

#1 of 1 hotels in Merrick

Guests' Choice

Review score

Based on 320 hotel reviews

4.3

Score breakdown

  • Cleanliness

    5.1

  • Comfort

    5.1

  • Location

    6.9

  • Facilities

    4.8

  • Staff

    6.4

  • Value for money

    4.9

  • Free WiFi

    5.9

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Showing 1 – 25

  • Reviewed: 31 August 2025

    3.0
    Room 255 second floor... Filthy.
    • Leisure trip
    • Family with young children
    • Queen Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Because I chose a smoking room, the lobby staff gave me another room, and I paid an extra $23. However, the room he gave me had been smoked in again, and the trash can smelled of cigarette smoke.The bathroom and toilet were very old and dirty. The yellow stained bathtub was disgusting. There is no hair dryer. But I read that there was one when I rented the room. The beds were squeaking. I would never stay there again. Date: 08.28.2025

    It was good to have parking.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    4.0
    Good chance I wouldn’t return
    • Leisure trip
    • Couple
    • Queen Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rain water started leaking from under door, tv didn’t work to well,

    Location

    Stayed in August 2025

  • Reviewed: 17 August 2025

    3.0
    Poor
    • Business trip
    • Family with young children
    • King Room - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It's a very poor place

    Nothing, maybe only the ac. Even to park,no good

    Stayed in August 2025

  • Reviewed: 1 August 2025

    4.0
    Desiring.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The cleaning and the sofa bed definitely have to be replaced, it was dirty and old.

    This is just for a night, leaving him at the last option.

    Stayed in July 2025

  • Reviewed: 24 July 2025

    5.0
    Passable
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shower curtains needs changing walls and doors needs painting musty odors non smoking should not smell like smoking get some freshener for the rooms also mat in shower needs changing

    Cinviienent

    Stayed in July 2025

  • Reviewed: 21 July 2025

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room could have been cleaner. I found a false eyelash on the floor, under the bed was filled with dust and someone's long forgotten slippers.

    Convient location.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    4.0
    Disappointing
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Overall needs a makeover the bathroom walls needs makeover the place needs painting some rooms the bed needs to be better and when you open the door the musty smells it should be no smoking

    Convienent

    Stayed in July 2025

  • Reviewed: 19 July 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The linem could be better the needs painting and rooms smells musty

    Convient

    Stayed in June 2025

  • Reviewed: 19 July 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The place need painting and the bathroom walls needs cleaning The room smell musty

    Convient

    Stayed in June 2025

  • Reviewed: 26 June 2025

    3.0
    Ok
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old smelled bed was uncomfortable air conditioning didn’t get cold enough

    Close to where I needed to be

    Stayed in June 2025

  • Reviewed: 20 May 2025

    3.0
    Near where we had to be but not worth it
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    The bathroom needs major work. Water leaked from the bathroom on the floor above. The ceiling was a mess. Stained and sagging suggesting the leak has been happening for a while.

    Stayed in May 2025

  • Reviewed: 10 May 2025

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Room wasn't cleaned or towels replaced for 4 days. Sink leaked all over floor after container under the leaking drain overflowed. Heat/ac was noisy and erratic

    Location. Room was clean

    Stayed in May 2025

  • Reviewed: 3 April 2025

    3.0
    won’t be back
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    very run down. couches torn and stained. had to change rooms.

    Stayed in March 2025

  • Reviewed: 14 January 2025

    4.0
    Not good but wasn't the worst
    • Leisure trip
    • Solo traveller
    • Queen Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The facility needs renovations breakfast needs to improve

    No breakfast didn't like breakfast

    Stayed in December 2024

  • Reviewed: 5 January 2025

    5.0
    It's an affordable place to get away, and is close to the train and eateries.
    • Leisure trip
    • Couple
    • Queen Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room updates needed.

    Privacy and location. Staff is pleasant.

    Stayed in October 2024

  • Reviewed: 29 December 2024

    5.0
    It was ok
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in December 2024

  • Reviewed: 16 December 2024

    4.0
    Disappointed
    • Business trip
    • Solo traveller
    • Deluxe Double Room (Highway View)
    • Stayed 1 night
    • Submitted via mobile

    There were roaches in the room. When I called the front desk, the attendant came up with a fly swatter. I asked if they had baits or spray and was advised that they didn't. Requested a different room, no vacancies. Asked about a discount, no discounts. This is the first time I've seen and roaches at this facility.

    Whenever I have a layover, I book this motel. It's conveniently located.

    Stayed in December 2024

  • Reviewed: 19 November 2024

    3.0
    Gateway to hell inn
    • Business trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I paid over $300.00 for a room with a queen bed and bathroom with dirty floors, stained sheets on the bed, water damage and cracked ceilings above the bed to sleep, no mini refrigerator to keep drinks cool, no TV, loud neighbors, definitely illegal activity going on in other rooms since you can hear everything from the next room through the wall, and the room was unbearable to breathe in the first hour of stay because of the temperature like walking into a sauna of 80 degrees with no ventilation for air.

    For the price I paid it was a dump

    Stayed in November 2024

  • Reviewed: 18 November 2024

    3.0
    it was cheap, didn't expect much, if it wasn't so cold in there i wouldn't have cared
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    wifi didn't work, bad reception on my phone too. scratches and scuff marks all over the wall. Everything echoed in the room, heater didn't work, blanket was as thin as the sheet.

    it was a room

    Stayed in November 2024

  • Reviewed: 27 October 2024

    4.0
    Extremely disappointing
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms looked in severe need of being refurbished. Doors didn't look properly. Did not feel safe.

    There was no breakfast. The staff never shared any information at to where, when or anything to do with breakfast. Very disappointing.

    Stayed in October 2024

  • Reviewed: 7 October 2024

    3.0
    Overpriced, and underwhelming
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The door to the bathroom did not open without forecfully scraping the door along the bathroom floor.

    Stayed in October 2024

  • Reviewed: 26 September 2024

    4.0
    We were glad that we only booked 1 night.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    There was no breakfast. The rooms are in dire need of maintenance. The paint is scraped off of the doors and millwork. Walls have damage. There weren't even 2 bedside lamps for convenience. Only 1.

    Stayed in September 2024

  • Reviewed: 20 June 2024

    3.0
    The only reason we booked here was its location. The hotel is marginal and a little scary.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    No one was at the front desk at times. The front desk is protected by a barrier-causing us to wonder why--that felt scary. The front exit door was locked at times; that felt unsafe. We had to use side exits. A sign indicated no visitors (which caused us pause because my brother was about to meet us here to change his clothes and pick us up for an event). Another sign stated that the lobby was not to be used. The room doors are heavy and when other people or staff came and went, we heard a slam and felt the vibration, waking us up repeatedly. There is no room safe. Overall, a somewhat sketchy option.

    Location was why we booked this hotel; it was close to an event we were attending.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Sofa bed was really dirty. Bed sheet are not good

    Location

    Stayed in June 2024

Showing 1 – 25

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