Reviews of Red Roof Inn Franklin, TN 2 stars
3915 Carothers Parkway, Franklin, TN 37067, United States
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewNOTHING!!
Booked online paid, and they refused to honor my reservation. Would not let me check in and said I wasn't allowed to stay without any reason.
Dear Choate, Thank you for sharing your feedback at Red Roof Inn Franklin, TN. We regret to learn about the situation you mentioned about your reservation. I have researched your reservation and found that your reservation was cancelled with a refund on Aug 21, 2025 09:47 PM. Please accept my sincere apologies for the inconvenience and distress this has caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope we have the opportunity to see you again in the future. Sincerely, Ynna Red Roof Management RediResponse Specialist
Dear Choate, Thank you for sharing your feedback at Red Roof Inn Franklin, TN. We regret to learn about the situation you mentioned about your reservation. I have researched your reservation and found that your reservation was cancelled wi… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewPleasant staff.
The shower may squealing sounds when you turned it on. The ceiling in the bathroom had some mold on it, probably from no vent fan in it. No free breakfast, just coffee.
Hello Daniel, We’re so delightful you shared your feedback following your stay at Red Roof Inn Franklin, TN. Your positive feedback regarding a 5/10 experience with our welcoming hotel is very much appreciated, we are happy to see you were satisfied and comfortable during your stay which is wonderful news to us as we apologize for the unpleasant noise. We aim to deliver a positive experience for all our guests and we're delightful you were satisfied with your stay. We’d love to welcome you back to this location or any of our other Red Roof properties. Should you be planning a future visit. Thank you and take care, Shemar Red Roof Management RediResponse Specialist
Hello Daniel, We’re so delightful you shared your feedback following your stay at Red Roof Inn Franklin, TN. Your positive feedback regarding a 5/10 experience with our welcoming hotel is very much appreciated, we are happy to see y… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewNothing
Nasty rude severice and stuff. Rooms wasn't really that clean at all. Never again
Dear Maxwell, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, TN. I am very sorry to hear about the experience you may have had with our staff's service and the cleanliness of your room. Please accept our sincerest apologies for failing to meet your expectations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Rey Red Roof Management RediResponse Specialist
Dear Maxwell, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, TN. I am very sorry to hear about the experience you may have had with our staff's service and the cleanliness of your room. Ple… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewThe office staff was nice & the room was clean
No ice machine, the pool doesn't work, smoke detector randomly started going off at 5:00 in the morning
Dear Robyn, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, TN. I appreciate you taking the time to share your experience. I understand your stay had both positive and negative aspects. I am glad to hear you found the office staff friendly and the room clean, however I sincerely apologize for the inconvenience caused by the lack of an ice machine, the non-operational pool, and the disruptive smoke detector incident. These are areas we are actively working to improve. Thank you for your honest feedback. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Anthonio Red Roof Management RediResponse Specialist
Dear Robyn, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, TN. I appreciate you taking the time to share your experience. I understand your stay had both positive and negative aspects. I am gl… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe ac worked well.
There were 5 or 6 bugs scattered around the room. All but 1 bug were dead. Just weird. The place isn't painted and you can see through the door sides because it isnt leveled on the door hinges. There isn't even a coffee maker. Not sure when this trend started. THIS PLACE WILL ALMOST ALWAYS TAKE YOUR SECURITY DEPOSIT IF YOU DONT CLEAN CLEAN THE ROOM BEFORE LEAVING.
Dear Dehaney, I appreciate you sharing your feedback following your stay at the Red Roof Inn Franklin, TN. I was saddened to read that your stay fell short of your expectations due to the bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely, JM Red Roof Management RediResponse Specialist
Dear Dehaney, I appreciate you sharing your feedback following your stay at the Red Roof Inn Franklin, TN. I was saddened to read that your stay fell short of your expectations due to the bugs you reported. Please know that we work with a… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewSmoking rooms
The shower curtain rod was messed up so couldn't close the curtain properly, the carpet is absolutely nasty and needs shampooing. The comforters looked as they had dry spots of blood here and there and had burn holes in them. One of the plugs was not properly covered. The lock on the door was coming off. The TV HDMI ports dont work. They dont check to see if things are functioning properly. Had to ask for 2 light bulbs day one.
Dear Warren, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, TN. I am very sorry to hear about the multiple issues you experienced during your stay. Your feedback regarding the smoking rooms, shower curtain, carpet, comforters, electrical outlet, door lock, and TV is concerning. We strive to provide a comfortable and safe environment for all our guests, and it's clear we fell short during your visit. Please be assured that I will share your comments with our housekeeping and maintenance teams to ensure these issues are addressed promptly and thoroughly. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours, Ann Red Roof Management RediResponse Specialist
Dear Warren, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, TN. I am very sorry to hear about the multiple issues you experienced during your stay. Your feedback regarding the smoking rooms, s… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewI liked it was only 10 minutes from where I needed to be.
The mattress was so soft I sunk into the bed. The carpet hadn’t been shampooed in a long while. The vents for the AC hadn’t been cleaned in years. The top sheet had stains on it.
Dear Lisa, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your 6/10 experience at the Red Roof PLUS+ Phoenix West. We thank you for your feedback as we are happy you were satisfied with your stay as we apologize for all factors of dissatisfaction. We sincerely appreciate your comments and are happy to hear you had a somewhat fulfilling experience residing your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with Red Roof. Thank you again for sharing your experience with Red Roof. We look forward to seeing you in the future here or another one of our locations to provide you with a better stay. Sincerely, Shemar Red Roof Management RediResponse Specialist
Dear Lisa, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your 6/10 experience at the Red Roof PLUS+ Phoenix West. We thank you for your feedback as we are happy you were satisfied wi… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThe bed was very comfortable and I love the walk I shower.
The TV had lines down the middle of it. I definitely didn't like the soap. It also needs a blow dryer for your hair
Dear Diane, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, TN. I am pleased to read that your bed was very comfortable and you were satisfied with the walk in shower. Nevertheless, I am saddened to read that your stay fell short due to the condition of the Tv you described, the soap not being to your liking and all other concerns you highlighted. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits. Sincerely, Veronique Red Roof Management RediResponse Specialist
Dear Diane, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, TN. I am pleased to read that your bed was very comfortable and you were satisfied with the walk in shower. Nevertheless, I am sadden… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in April 2025
Verified reviewAvailability
Dear Amber, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, TN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we look forward to seeing you on your future travels. Sincerely, Joe Red Roof Management RediResponse Specialist
Dear Amber, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, TN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We aim to deliver … Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewVery nice employees at the desk and it was extreamly quiet around our room
Alittle confusing on entering and exiting the motel
Dear Allen, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Franklin, TN. We're pleased to hear that you were satisfied with our excellent customer service and tranquility of the property. We strive to provide guests with all the comforts of home, so I am happy to see that you're satisfied. My sincere apologies as well for the toilet tank that might be missing. My sincere apologies that you might experience an inconvenience entering and exiting in the hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for choosing Red Roof Inn Franklin, TN. We hope we have the opportunity to see you again in the future. Sincerely, Ann Red Roof Management RediResponse Specialist
Dear Allen, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Franklin, TN. We're pleased to hear that you were satisfied with our excellent customer… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewI liked the area and how everything you needed was near by. There are a lot of good restaurants in the area.
The pool wasn’t open, the ice machine was broken, there was only one small trashcan in the room, and no vent in the bathroom. I had 3 people staying in the room and there were only 2 very small towels. When I asked for more towels I received some pushback but got what I needed regardless.
Dear Stacey, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Franklin, TN. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our good restaurants. You indicated that you were unsatisfied with the pool not being open, no vent in the bathroom and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear Stacey, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Franklin, TN. It is very rewarding to read that you had a great encounter with us, and we r… Show more
Reviewed: 26 April 2025 · Stayed in March 2025
Verified reviewI felt safe at this location.people were friendly
No free breskfast
Hi Deanna, Thank you for taking the time to write a review of your stay at the Red Roof Inn Franklin, TN. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our staff and other at our property. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to Red Roof. Sincerely, Oniel Red Roof Management RediResponse Specialist
Hi Deanna, Thank you for taking the time to write a review of your stay at the Red Roof Inn Franklin, TN. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we ackno… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewThe indian girl at the front desk was really cute. Wish I had the confidence to ask her out.
The room was great for a 100 bucks but the TV had dead pixels on it and was a little small.
Dear Leonheartd, Thank you for completing our guest review following your recent stay at the Red Roof Inn Franklin, TN. We are glad to hear that you enjoyed your stay overall and found our room to be comfortable and affordable, prompting your 10/10 rating. In regards to the TV, we are sorry to hear the size was not to your liking and also that there were dead pixels on it. Thank you for bringing this to our attention. We value your feedback hope to welcome you back to this location or any Red Roof brand hotel. Best regards, Shakeem Red Roof Management RediResponse Specialist
Dear Leonheartd, Thank you for completing our guest review following your recent stay at the Red Roof Inn Franklin, TN. We are glad to hear that you enjoyed your stay overall and found our room to be comfortable and affordable, prompting y… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewConvenient to hwy and restaurant
Walls too thin. Could hear the people in adjoining room. No ashtrays outside for use. It was just a place to sleep for the night
Dear Audrey, Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn Franklin, TN. We appreciate your comments and are committed to providing our guests with a comfortable and enjoyable stay. We regret that you experienced some inconveniences during your stay, particularly with the thin walls and the lack of ashtrays outside. We value your input and will take immediate steps to address these concerns. We are currently exploring options to ensure that our guests can enjoy a peaceful and restful stay. Additionally, we will be installing ashtrays outside for the convenience of our guests. Thank you once again for your feedback. We hope that you will consider staying with us again in the future and that we will have the opportunity to provide you with a more positive experience. Sincerely, Marieo Red Roof Management RediResponse Specialist
Dear Audrey, Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn Franklin, TN. We appreciate your comments and are committed to providing our guests with a comfortable and enjoyable stay. We … Show more
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in February 2025
Verified reviewVery clean, comfortable and staff was helpful
No breakfast..but the coffee was good and available
Hello Sammy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Franklin, TN and I appreciate your 10/10 score following your stay. I am pleased to read that the staff were helpful, your room was clean and all other kind remarks you highlighted. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Veronique Red Roof Management RediResponse Specialist
Hello Sammy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Franklin, TN and I appreciate your 10/10 score following your stay. I am pleased to read that the staff were helpful, your room was clea… Show more