Reviews of Four Seasons Hotel San Francisco at Embarcadero 5 stars

The view

N/a

Location,service and staff were all excellent

The elevator was a bit slow for such a high building and was out of order sometimes.

Fantastic views of the bay area. The hotel is clean and the staff are very friendly and engaging. A top place to stay in SF.

The location was great. The bathtub was amazing. The view was spectacular. The employees were amazing and so kind. The concierge was so helpful and booked us massages and sent them to our room.

Having a set of utensils in the room for food we brought with us.

Front Desk and Housekeeping staff very good, understood my requests and complied with minimum fuss. Location very good for certain purposes.

Room is minimally furnished for a supposed 2 Michelin key property. Both chair and easy chair were uncomfortable to sit in, were the usual type chosen by designers who care nothing for ergonomics. I'm a small person, can't imagine how a larger person could sit in these at all. The furniture was not sensibly-placed given the shape of the room and the windows, or the items (round table, one chair for table, one swivel easy chair) were simply badly chosen. The bathroom was bare-bones 5-star, separate tub and shower but cramped and not really luxurious-feeling. Sign at the restaurant says Seat Yourself (or words to that effect). It was empty, so I did. An officious bartender came over and asked me to move from the 4-seat table I had chosen, because they might need it in case a group of 6 or more came in. I moved without protest but the restaurant was never more than 10% full that evening, so I have to think I was moved because I was in sufficiently decorative near the front entrance.

Big rooms, amazing views

Most businesses closed on week ends

clean and quiet

no bath tub no spa restaurant was only fair

Location and view from corner room

Too expensive breakfast and valet parking a real rip off

Everything - location, facilities, room and especially staff were fantastic.

Nothing

View!

Room was too simple for Four Seasons hotel. Missed x-factor which i experienced in Four Seasons in Prague.

Location is great, staff is super friendly and helpful. Rooms are nice and comfy. Views from the top floors are insane.

This was my first time staying at a Four Seasons, so expected a level of luxury beyond what this hotel has to offer. There was a very basic restaurant/bar, a decent sized gym and a very small business center. The lobby is quite tiny as well. Just wasn't what I expected. Rooms were nice, but quite average for a hotel.

Staff are just terrific. Location and views are 100%

Nothing. We have stayed at different Four Seasons around the world and this is the worst one we have been to.

First of all, for a hotel this class, I expect A LOT! And definitely not when the person who took my passport 1 minute ago got my nationality wrong right after (not that I cared, but it shows that how little attention was given. If you don't give a damn, do not even bring it up!). The worst thing is, this is Four Seasons and not some budget hotel, so I did not expect to be provided with a room with a leaking shower. We flew 6 hours from NYC to San Francisco and the whole reason why we wanted a Four Seasons was to be trouble free and just rest in a nice room. I could not believe when I turned on the shower and water was leaking so badly. Ended up I had to call to change to another room. Could this happen to any hotel ? oh for sure. But a Four Seasons? I don't think so. After they changed our room, we got a call saying that they would offer ONE day complimentary breakfast (we stay for 2 nights). Again, not that we actually cared for it anyway but they offered so whatever. But guess what, when we checked out, I saw a $130 BREAKFAST CHARGE on my bill. I asked them, I thought this was complimentary. You guys called us after the room was changed. Guess what, the girl who checked us out told us she did NOT see any note being made that a complimentary breakfast was offered. I was beyond furious at this point. Also, this is the first time a hotel of this class asked us to pay for an upgrade of the room (when we did not even ask about it). Most of the time, we get a complimentary upgrade if there is availability. This is pretty much the first thing we were asked. It just makes the whole thing so cheap. Oh by the way, the hotel does not have its own parking facilities, so they will have to charge an extra US$89 per night for the parking. I was told that I should have chosen St Regis but we always love Four Seasons. Guess I am really wrong and this is the most disappointing Four Seasons we have stayed at.