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Reviews of Crowne Plaza Niagara Falls NY - Riverside by IHG 3 stars

7001 Buffalo Avenue, Niagara Falls, 14304, United States

#27 of 41 hotels in Niagara Falls

Guests' Choice

Review score

Based on 1440 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.1

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.4

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 1 September 2025

    6.0
    Mostly satisfied, the staff was very friendly.
    • Leisure trip
    • People with friends
    • 2 Queen Standard Room City View
    • Stayed 1 night
    • Submitted via mobile

    My bathroom had no ventilation. Not fresh Breakfast The sink in the bedroom is not so comfortable

    The location, views and the staff

    Stayed in August 2025

  • Reviewed: 13 August 2025

    7.0
    Good
    • Family with young children
    • 2 Queen Standard Room City View
    • Stayed 3 nights
    • Submitted via mobile

    1 elevator

    Nice place. Good location. Quiet area.

    Stayed in July 2025

  • Reviewed: 7 August 2025

    7.0
    Ok hotel in not great location
    • Leisure trip
    • Family with young children
    • 2 Queen Standard Room City View
    • Stayed 1 night
    • Submitted via mobile

    Only one elevator working. Pet fee was high ($75 per pet).

    The rooms were nice and beds were comfortable

    Stayed in August 2025

  • Reviewed: 5 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    1 Elevator broken and the other one was super slow . no breakfast. when I booked it said water view. no water view. the Water in the shower was kind of jacked up . had to turn it cold to get hot

    It was average

    Stayed in August 2025

  • Reviewed: 25 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted via mobile

    The beds sucked lol the sheets didn't fit the bed just not my firm/soft of a mattress

    The restaurant was wonderful and people friendly

    Stayed in July 2025

  • Reviewed: 20 July 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • 2 Queen Standard Room City View
    • Stayed 2 nights
    • Submitted via mobile

    The property wasn't worth the price.

    The beds were really clean and comfortable.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • 2 Queen Standard Room City View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not good.

    Patio for food

    Stayed in July 2025

  • Reviewed: 6 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • 2 Queen Standard Room City View
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in July 2025

  • Reviewed: 23 June 2025

    8.0
    The stay was wonderful by all standards, cleanliness, view, cleanliness and everything is great, but the administration
    • Leisure trip
    • Group
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The receptionists are very bad in their dealings and inflexible. The other problem is that my reservation was with breakfast, but the hotel refused, so I had to pay

    Everything was great except the receptionists

    Stayed in June 2025

  • Reviewed: 20 June 2025

    7.0
    Our short stay was nice but could have been better
    • Leisure trip
    • Couple
    • Standard King Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Only one elevator worked. Also, the “complimentary breakfast” wasn’t free as expected although very tasty.

    It was clean and centrally located

    Stayed in June 2025

  • Reviewed: 18 May 2025

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Room service

    Nice view

    Stayed in May 2025

  • Reviewed: 20 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    The view The size

    Stayed in April 2025

  • Reviewed: 19 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The staff was courteous and very professional.

    Stayed in April 2025

  • Reviewed: 14 April 2025

    8.0
    Very convenient, well mannered helpful staff.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with River View
    • Stayed 2 nights
    • Submitted via mobile

    Small bathroom, shower fixture difficulty

    Nice location

    Stayed in April 2025

  • Reviewed: 9 March 2025

    8.0
    Hidden gem
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with River View
    • Stayed 1 night
    • Submitted via mobile

    I didn't like that there weren't towels at the pool. And I didn't like that I never received a voucher for breakfast and ended up having to pay for all 3 of us to eat in the morning. Was very confused about it

    The girls enjoyed the pool. We enjoyed the room as well. They loved the jetted tub and the walk in shower. The cute basket of all the essentials was a nice touch

    Stayed in March 2025

  • Reviewed: 15 February 2025

    8.0
    Despite the things we didn't like this hotel fit all of our needs
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with River View
    • Stayed 2 nights
    • Submitted via mobile

    The Pool was open but the whole pool area is colder then the rest of the hotel, to cold to go in with it being winter time. My main dislike is the hot tub in the bathrooms for the suites do not have a fan or vent that you can turn on so the room gets extremely steamy and hot when relaxing in the hot tub which is not good for my health condition because i pass out when theres not enough air ventilation so I almost passed out. Luckily my boyfriend could hear me yelling babe from our room into the elevator to run back and help me because this hotel is also not soundproof. The shower and tub both leak water so the floor is constantly wet and cold even if you try outting a towel down but there is a drain to drain the water, just no dry warm spots to put your feet without slippers. Another big problem I had was the AC, I overheat in my sleep and it was winter time and I still couldnt get the room cold enough for me to sleep at night, I was up sweating all night so I dont think the thermostat is accurate. Lastly It's a bit father from the casino and other attractions then we thought but not to far of a drive when hoping on the 190 to get to the falls and casino etc..Almost forgot to mention the headboards bang the walls when being intimate...sorry to the guy upstairs who had no choice but to listen to us all night. I think the guy turned the TV up to block us out because the headboard kept banging. I felt bad

    We enjoyed our stay very much despite the things we didnt like it still fit our needs. The beds were super comfy, the view was amazing for this ice storm because the river was frozen which looked stunning watching ut freeze and melt, the bathrooms were spacious, great shower pressure, hot tub was relaxing, a bit tight for 2 to relax in at the same time though. There's an outdoor fireplace that we look forward to checking out the next time we stay here. The breakfast on site was delicious, pricy but delicious and since the nightly stay wasn't to bad it didn't bother us to spend the extra money for the breakfast. The staff was very friendly. We asked for a clean quiet room ahead of our arrival and they booked us with a room before we got there. This place is Pet Friendly so we know we can bring our furbaby if we decide to come back for our next stay. The yard outback by the water where the fireplace is was very spacious for you to walk your pets from what it looked like from our window..This hotel is about a 15 min drive to the casino and other attractions which was further then expected but it wasn't to bad

    Stayed in February 2025

  • Reviewed: 15 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with River View
    • Stayed 4 nights
    • Submitted via mobile

    Not much walking distance from hotel and you definitely need a car or to have tours planned.

    On the beautiful river…nice views.

    Stayed in December 2024

  • Reviewed: 2 January 2025

    7.0
    Very good
    • Leisure trip
    • Group
    • 2 Queen Standard Room City View
    • Stayed 1 night
    • Submitted via mobile

    Price

    Good views

    Stayed in January 2025

  • Reviewed: 2 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with River View
    • Stayed 1 night
    • Submitted via mobile

    The hot tube have dust and hair that mine they dont clean good and suite is to small

    The view and hot tube in room pool and recreational area my kid have fun fun

    Stayed in January 2025

  • Reviewed: 2 January 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds and Pool View
    • Stayed 1 night
    • Submitted via mobile

    Prices

    Beautiful place , great views

    Stayed in January 2025

  • Reviewed: 30 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room with River View
    • Stayed 3 nights
    • Submitted via mobile

    The mini fridge didn't get cold but the freezer part worked great. The flusher on the toilet was falling off.

    The staff was amazing. The room was comfortable. The ocean view was beautiful.

    Stayed in December 2024

  • Reviewed: 30 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with River View
    • Stayed 2 nights
    • Submitted via mobile

    Room was clean & comfortable

    Stayed in December 2024

  • Reviewed: 12 December 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Pool Access
    • Stayed 1 night
    • Submitted via mobile

    It needs renovation.

    Location

    Stayed in October 2024

  • Reviewed: 30 November 2024

    8.0
    Good location, I would stay here again.
    • Leisure trip
    • Group
    • Standard Queen Room with River View
    • Stayed 1 night
    • Submitted via mobile

    I think the breakfast would have been better if it was just a buffet style instead of a served one.

    We had a room with a view of the river which was very nice. The room was a bit dated but the hotel just changed hands so maybe they will do some upgrades. Breakfast was included which I like but they needed a little more staff.

    Stayed in November 2024

Showing 1 – 25

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