Wait staff in the mornings were not attentive. People like at least a cup of coffee in the morning, but staff if you could find them were not in any hurry to seat and then deliver. This was at 8-8:30. Seems like they could have been ready for guests at that hour.

Front desk staff very attentive. The Fitz is our "go to" hotel when in NYC. Convenient. Quiet neighborhood. Walkable to midtown. Good breakfast opportunities. Excellent dinner options within a walkable distance. Irish music in the bar Friday night was amazing!

Stayed in August 2025

Great location. Very friendly staff. Good to have a pub next to the hotel

Stayed in July 2025

There was a problem with the air condition, it was noisy but we were up graded to a suite which was fabulous. Room was so big and very comfortable. To be honest I would book a suite the next time,

Location was perfect, staff were very nice. Breakfast was good.

Stayed in April 2025

N/A

Special commendation to Mr. Garfield, the concierge - very helpful and friendly !!

Stayed in July 2025

Bed and pillows were soft.

The check in clerks were outstanding. The restaurants’ hotel ice service was excellent. Best hotel service I have received in NYC!

Stayed in July 2025

the air conditioning was very good when working but it stopped working and we had to call reception 3 times to restart it. there is a big gap from the floor to the front door which felt like we had no privacy if making any noise. i prefer a removeable shower head but it was fine. not every room had a fridge as we were in 2 rooms. 0 view from the windows which is expected for NYC.

good location, helpful staff, good beds. offered a new room if the AC stopped working. a lot of Irish staff.

Stayed in July 2025

AC’s are outdated and super loud.

Great location, clean and friendly staff!

Stayed in July 2025

WiFi coverage was very poor in the room.

Really friendly and helpful staff in great location

Stayed in July 2025

No towels, and I checked in at 8pm, so that was odd. Restaurant was chaos and food was mediocre, though if you want to drink, it is a good hangout place for that. I was tired. I walked to the Fitzpatrick Hotel, which is a DIFFERENT hotel, so then took a taxi BACK to Grand Central. Also, the a/c was not functioning so they had a stand-alone unit in the window. I realized there were no towels at 11pm, too late for room service and did not want the intrusion. It was a bummer. Room was also hot, but the unit worked fine once I turned it down. No compensation for the issues because I booked with Booking.

The staff were superb, but when let them know about the lack of towels in the room, they could not compensate for that.

Stayed in June 2025

Two main things. One I got to the room and there were no remote controls! I called and no one brought them up despite being told that they’d be brought up. Nearly six hours later I went down to get them and a kind person apologized and brought it up. Biggest issue! Upon departure (thank goodness) I found a mouse in the room. I freaked out a bit and it scurried along the wall. They looked surprised downstairs when I mentioned this. It’s New York! I think some additional precautions would have been nice to abate this issue.

Great location! I was welcomed and invited to store luggage. I requested a high floor room but since that was not available when I wanted to check in, they generously gave me a suite - room 201!

Stayed in June 2025

Our room was not ready when we arrived and we had to wait a good bit for it to ready and we had a one year old baby with us . It did not really spoil our stay though

We had a lovely stay in Fitzpatricks, a pity our view was a wall which made the room very dark, also the noise of the extractor fan woke ,us it was quite noisy.

Stayed in May 2025

Great location! Nice staff - check in and out was easy. Room nice and quiet.

Stayed in May 2025

I think I paid little extra for the stay.

Good location

Stayed in June 2025

Old air conditioning system. Small bed

Good location Helpful staff

Stayed in May 2025

Price seems to have varied overtime – – generally escalating, of course.

Stayed in April 2025

The staff was excellent and extremely helpful.

Stayed in April 2025

A party nearby seemed to create sonic vibrations. It was over when I got back from dinner.

My grandparents were from Ireland and this hotel reminded me of how they lived. It's modern and yet the Irish influence makes it very different from most NYC hotels. Waiting in the lobby until check-in turned into an unexpected immersion into Irish socializing by Irish flight crews. Their brogues brought back so many memories for me.

Stayed in April 2025

Staff so lovely xx

Stayed in March 2025

Decor a bit old fashioned and only very small lounge..however in New York we only needed a comfortable bed and a hot shower as we were out all day

Excellent location ...2 minutes from Grand Central for the Subway.. An easy walk up 5th Avenue to Central Park past St Patrick's, Rockerfeller Centre, Saks etc

Stayed in March 2025

Room was a bit dated. Heating wasn’t working so had electric fan heater, which was noisy & could only be put on for limited time. Bath robes were not in room, had to ask for them & was given one, despite two of us in room. Only given 2 teabags, despite 3 night stay..had to ask for more. Really liked hotel but felt lacking in lots of areas & not what I had previously experienced.

Friendly staff, good location. Previous experience so happy to try again.

Stayed in February 2025

Draft beers were a poor standard, breakfast expensive

Location was excellent, within walking proximity to central attractions, shops, etc

Stayed in February 2025

Bed was too soft.

Location, staff, and overall.

Stayed in February 2025

Rooms where a little dated but very clean.

The staff were amazing and so helpful, especially Brendan, who was very attentive and gave advice and directions. Also, there was a young girl who printed our boarding cards apologies we didn't catch her name. But both were outstanding representatives for the hotel.

Stayed in February 2025

A bit tired and run down

Stayed in February 2025