The Gold experience includes the lounges and everything was delightful. We have been coming with our group of girlfriends for a staycation for the past five years for the luxurious rooms, great service, and pools. From being welcomed in at the front desk by Abbey or the staff at the lounge or pool, everyone ensured we had what we needed. We are from Austin and love the convenience to downtown, Rainey and east side so we get a reservation someplace great nearby.

Stayed in August 2025

Great hotel, great location, friendly staff, great food in the gold lounge.

Stayed in July 2025

Not understanding what an 'honor bar' was. When booking we were under the belief that alcohol was included in lounge, however it wasn't, it was an additional expense. Hopefully this comment assists others when booking.

The Gold rooms on floor 35 were great with awesome view down to the pool area. The buffet breakfast, canapes, dessert bar in the lounge as well as free non alcoholic drinks and water was definitely worth the extra amount on the room. As a family of 4 we were really able to utilise the lounge well and feel like we achieved value for money. The pool/hot tub was also amazing! Big hit with the kids.

Stayed in July 2025

Loved the Gold experience and the pool area was beyond our expectations.

Stayed in July 2025

The staff was wonderful! The breakfast was delish.

Stayed in July 2025

None

Luxurious stay in the heart of Austin. Lived up to the expectations.

Stayed in July 2025

Nothing..it was perfect!

Great hotel! I don't think I can stay anywhere else now when visiting Austin! Love that they actually have a duvet comforter!

Stayed in June 2025

The bedding made it uncomfortably hot to sleep. The hot duvet on the bed with no top sheets or blanket meant either overheat or sleep with no covers.

New with quick elevator access. The gold lounge and assistant on site.

Stayed in June 2025

Last minute booking after a night out in Austin. We have stayed a couple times now in a Gold room and it's always a treat. The hotel is close to so much in the city. It smells amazing and service is always great. We definitely will be staying again!

Stayed in March 2025

N/a

Comfort, space, cleanliness. Stayed at the Line in Austin last weekend and Fairmont was a much better choice.

Stayed in February 2025

The restaurant is very subpar for a 5 star hotel. More like a amusement park restaurant.

Good location.

Stayed in February 2025

Beautifully decorated for Christmas. Loved the big rooms and live music in the lobby bar.

Stayed in January 2025

great

Stayed in September 2024

The beds were super comfy. The breakfast was excellent.. it was a great location.

Stayed in November 2024

The gold experience made my stay extremely comfortable and convenient. My room on the higher floor was quiet. Bed was super comfortable. The gold lounge food was delicious.

Stayed in October 2024

The cost of the parking in the hotel was not specified when I did the reservation. It was very expensive $50.00 per night. Considering the price you pay for the room the parking should be included.

The location was great, several restaurants, museums and all kinds of activities to choose from. The hotel is beautiful, the staff was always helpful, the breakfast was delicious with lots of options, also the beds and pillows were great incredibly comfortable.

Stayed in August 2024

Very

Stayed in August 2024

Pillows were too soft. Selected others from the pillow menu but we're not good.

Beautiful hotel with well designed areas. Fantastic pool. Food at the restaurants was good. Bathroom was amazing and definitely larger than average

Stayed in July 2024

The only thing I didn't love was not having a menu booklet in the room to browse through for all the restaurants in the hotel. It was on a QR code. As was the spa menu and I think post covid it's ok to have laminated docs for folks to review. Small thing but that's all I can think of.

Our experience was so wonderful. I wish we were able to arrive in time for canapes in the lounge at 5pm but we arrived around 7pm and did enjoy dessert from 8-9pm. Every staff member we interacted with was wonderful. I believe it was Veleska (spelling may be wrong I apologize) who checked us in) she got us a great room and had her eye on my wandering 6 year old at all times somehow. I believe she was the sweet soul who sent a small bday sweet to my room on my 50th bday which was just the most special thing. We absolutely LOVED the breakfast - wonderful spread from hot food - eggs, oatmeal, potatoes, waffles (amazing, pancakes, bagels, fruit, yogurt, cereal - we left FULL. The coffee bar was great and the cold drink options were as well. We don't drink but I did enjoy a 0.0 beer in the lounge which I enjoyed. We did make canapes at 5pm before going out. We planned to do happy hour oysters in the bar downstairs but the crudite was so good we didn't have room. The room was spotless! The bed was so super comfortable. The view of the city from the room and of the lounge was absolutely amazing. This is the hotel by which all others will be judged now and I expect others will struggle. We did enjoy the pool and hot tub out on the 7th roof during the afternoon which was really nice. Dropped into the spa and got a tour, considered the spa pass to enjoy the steam room, sauna and jacuzzi in the women's lounge. Next time for sure. During the week I think they said the day pass was $60 which is affordable I just only had an hour or two. I live in Austin so will make a spa appt on a day I have free time so i can enjoy it all. My daughter already wants to know when we are coming back to the Fairmont. Also love that Accor Hotels will match online pricing if you call them directly. Didn't know that!

Stayed in June 2024

The price for frequency.

Impeccable service.

Stayed in April 2024

I reserved the Spa because of my son and husband were going to a show. Got to the Spa and they did not make the reservation got to saty alone in my room

I liked much of it.

Stayed in December 2023

Nothing. They thought of everything and the training of the staff was impeccable.

I could not recommend the Fairmont with any more enthusiasm! If I could rate it an eleven or twelve I would! The hotel was absolutely beautiful. Every detail was attended to. The staff were friendly and always more than willing to help. The Gold level provided access to a private 35th floor longe with a wonderful breakfast, afternoon snack, canape and dessert. The view of Austin from the lounge was spectacular! Access to the heated rooftop pool was from the 7th floor. It was comfortable and relaxing even in though the air was cool during our visit. We borrowed the complimentary bikes and used the extensive trail system to explore the city daily.

Stayed in December 2023

Great hotel, location, service from staff and value for looney

Stayed in November 2023

Loved the convenience of the gold level amenities as time was limited and could grab a drink or breakfast before heading out the door

Stayed in September 2023