Reviews of Fairfield by Marriott Rochester Henrietta/University Area 3 stars
4695 West Henrietta Road, Henrietta, NY 14467, United States
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe location is convenient. The breakfast is decent, and the needed quietness is there.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewConvenient to the New York Thruway. Quiet, clean and comfortable room.
Bathroom was quite small but manageable. The bed was comfortable but not great. We were given a handicap accessible room that we had not asked for, but we made a last-minute reservation and were happy to have found this hotel.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewGood breakfast and lots of options to eat nearby. Quick drive to RIT.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewBed is not comfortable breakfast fast is very bad and food isn't fresh and expire
Nothing and they didn't return my money
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewMadelyn at the front desk was super friendly and helpful!
The breakfast area was cramped and hard to move around.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewComfortable bed and Good food
The refrigerator didn't work. We had to get ice a couple times to keep our food cold.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewStaff was nice, close to destination.
Not enough towels for 4 guests in room Beds uncomfortable Pillows had zero support/not enough in the room for 4 guests
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewLack of electric outlets.
Dear Petty, Thank you for your feedback. We appreciate you bringing the lack of electric outlets to our attention. We understand how important convenient access to power sources is for today’s travelers, and we’ll certainly take this into consideration as we look at ways to improve our room features. We hope to have the opportunity to welcome you back for a more comfortable stay. Warm regards, Vaishnavi Shinde Guest Experiences Manager
Dear Petty, Thank you for your feedback. We appreciate you bringing the lack of electric outlets to our attention. We understand how important convenient access to power sources is for today’s travelers, and we’ll certainly take this into … Show more
Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewIt was clean and cozy
No comment
Dear Paula, Thank you for your feedback! We’re so glad to hear that you found the hotel clean and cozy. We strive to create a comfortable environment for all our guests, and it’s great to know we met your expectations. We hope to welcome you back soon! Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Paula, Thank you for your feedback! We’re so glad to hear that you found the hotel clean and cozy. We strive to create a comfortable environment for all our guests, and it’s great to know we met your expectations. We hope to welcome … Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReally loved the property and the staff! They were so polite and helpful, and the property was well maintained! This will be our next stay in Rochester as well!
Dear Josh, Thank you for your wonderful review! We're thrilled to hear that you loved both the property and the staff. It's fantastic to know that our team made such a positive impression and that you found everything well-maintained. We’re looking forward to welcoming you back on your next trip to Rochester! Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Josh, Thank you for your wonderful review! We're thrilled to hear that you loved both the property and the staff. It's fantastic to know that our team made such a positive impression and that you found everything well-maintain… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified revieweverything was perfect, the room, the breakfast, the staff!!!!
nothing that I did not like!
Dear Dorie, Thank you so much for your fantastic review! We're thrilled to hear that everything from the room to the breakfast and staff exceeded your expectations. It’s always wonderful to know that our efforts made a positive impact on your stay. We can’t wait to welcome you back for another perfect experience! Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Dorie, Thank you so much for your fantastic review! We're thrilled to hear that everything from the room to the breakfast and staff exceeded your expectations. It’s always wonderful to know that our efforts made a positive impact … Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewVery clean , friendly staff, nice breakfast options
Specifically reserved room for using the pool-unfortunately it wasn’t operational. Nice that arrangements were made to use another hotel’s pool, but at 10 degrees it was too cold to go from pool to car etc. so only used the pool one time during our stay :(
Dear Carol, Thank you for your kind review! We're happy to hear that you enjoyed the cleanliness, friendly staff, and breakfast options during your stay. We truly apologize for the inconvenience caused by the pool being out of service during your visit. While we're glad we could offer you an alternative, we understand the discomfort caused by the cold weather and regret that it impacted your plans. We appreciate your understanding and hope to have the opportunity to provide a more seamless experience for you on your next visit. Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Carol, Thank you for your kind review! We're happy to hear that you enjoyed the cleanliness, friendly staff, and breakfast options during your stay. We truly apologize for the inconvenience caused by the pool being out of service… Show more
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewCheck in & checkout were fast and easy, plus breakfast was nice.
Dear Lee, Thank you for your positive feedback! We’re so glad to hear that you had a smooth check-in and checkout experience, and that you enjoyed our breakfast. We hope to welcome you back soon for another great stay! Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Lee, Thank you for your positive feedback! We’re so glad to hear that you had a smooth check-in and checkout experience, and that you enjoyed our breakfast. We hope to welcome you back soon for another great stay! Warm Regards, Vais… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewClean Good breakfast Nice room to be snowed in. We eat in the room and were comfortable
Reviewed: 23 December 2024 · Stayed in December 2024
Verified reviewLocation and staff
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 8 December 2024 · Stayed in October 2024
Verified reviewClose to airport
Close to airport
Reviewed: 7 December 2024 · Stayed in November 2024
Verified reviewReviewed: 27 November 2024 · Stayed in November 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified review