17017 North Black Canyon Highway, Deer Valley, Phoenix, AZ 85023, United States
#105 of 144 hotels in Phoenix
Guests' ChoiceBased on 246 hotel reviews
6.8Cleanliness
7.2
Comfort
7.4
Location
7.2
Facilities
7.0
Staff
8.1
Value for money
7.3
Free Wifi
9.4
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Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: July 28, 2025
Steven
United StatesRoom keys didn't work. Had to replace them twice.
Close to freeway
Stayed in July 2025
Reviewed: May 9, 2025
Stallcup
United StatesRoom shower needed a little work.
Stayed in May 2025
Reviewed: April 14, 2025
Lourdes
United StatesFor some reason the hotel was pretty humid in the lobby area and the breakfast area and the hallways.
All the staff was very nice down to the person serving breakfast. Also, the room was very clean.
Stayed in April 2025
Reviewed: April 12, 2025
Sanchez
United StatesThere was homeless people in the front of hotel
Breakfast was includef
Stayed in March 2025
Reviewed: April 9, 2025
Celia
United StatesNone
Food being included
Stayed in April 2025
Reviewed: March 9, 2025
Tyla
United StatesWasn't clean as it could have been carpet was really dirty.
The staff services were very good.
Stayed in March 2025
Reviewed: February 19, 2025
Hunt
United StatesDidn't try to shower. They didn't have hot water. They offered a $35.00 refund and said we needed to contact however we made the booking. Thank you..Glenda Hunt. allenglenda@aol.com
How to get the $25.00 refund because they had no hot water.
Stayed in February 2025
Reviewed: January 21, 2025
Lillian
United StatesRun down, fan on auto didn’t work, our room had a cracked window
Breakfast choices- variety, comfortable beds
Stayed in January 2025
Reviewed: December 27, 2024
Jarrett
United StatesThe staff really made the stay a high value experience, namely Nick, Paola, Anna & Karen as well as the housekeeping staff!
Stayed in December 2024
Reviewed: December 20, 2024
Cheri
United StatesNo hot water. Got a call that morning that the water heater was out, and it wouldn't be fixed anytime soon. We could cancel, or stay anyway , and get a discount. We stayed. Not a really big problem. Worked around it. 4
Nice rooms. Very comfy bed. Slept great!
Stayed in December 2024
Reviewed: November 12, 2024
Alfredo
United StatesOverall, there wasn't anything that stood out as being unsatisfactory. The room was clean and pleasantly furnished and the the beds were comfortable. If anything could use improvement is the coffee selection in the breakfast buffet section..
Breakfast could use some improvement in terms of food selections, but was overall decent. The coffee definitely needs improvement and was very week and lacked flavor.
Stayed in November 2024
Reviewed: October 12, 2024
Mary
United StatesThe pool area wasn't kept well. I've come to Arizona for years and stayed in hotels and this by far had the dirtiest pool area and worst food ever. The continental breakfast was not good at all. The eggs, sausage, waffles and French toast were pretty bad. Those especially were so bad tasting I spit them out or just took a couple of bites and left the rest.
The price was decent. Clean sheets, good room temperature. Evening front desk employees more friendly than the daytime employees.
Stayed in October 2024
Reviewed: September 18, 2024
Hamilton
United StatesI clean soft bed with a warm shower always makes a great day.
Stayed in September 2024
Reviewed: August 3, 2024
Lilian
United StatesPlease extend the breakfast time to the same as checkout time. If you get in late and you’re sick then you sleep in a bit later, and really need food. When I checked in the night before, the lady was very impersonal and robotic. Just not friendly. I understand that she must hear a lot of garbage from people who are disrespectful to her. However I’m not one of those people. A little bit of friendliness will go a very long way.All things considered it was a good stay, in spite of the unfriendliness. The refrigerator freezer was way too small and did not get cold enough.
I just ate the scrambled eggs and they were okay. I had a cold and so I didn’t make the breakfast time. However, as I was eating eggs, I asked the cleanup lady if there was salt, and she got very angry with me and said the breakfast was closed. I was suffering from illness. I didn’t need a scolding. She could have been a lot nicer. She had a nasty mood. I was very glad that I got to eat some thing.
Stayed in July 2024
Reviewed: July 6, 2024
Jessica
United StatesOur toilet wasn't functioning the first night but was fixed the next day. There was no fruit at the breakfast. We weren't notified of the Wi-fi password changing.
Staff was friendly. Floors in the room were nice quality. Breakfast was a good value. Workout room was decent.
Stayed in July 2024
Reviewed: June 24, 2024
Erma
United StatesVery good, love the waffle maker,all the food that was to be hot, was, and just saying good morning to other guest was pleasant
Stayed in June 2024
Reviewed: May 4, 2024
June
United Statesna
na
Stayed in April 2024
Reviewed: April 25, 2024
Anna
United KingdomThe staff were super friendly and the breakfast was tasty. Pool was sunny and secluded. Good location next to Starbucks and waffle house!
Stayed in March 2024
Reviewed: April 21, 2024
Poyner
United StatesNo coffee at breakfast
Stayed in April 2024
Reviewed: April 2, 2024
Barbara
United StatesThe breakfast was bad - undercooked potatoes, cold eggs, undercooked sausage. Food barely warm. The food was the biggest detriment.
Stayed in April 2024
Reviewed: February 14, 2024
Giuliana
United StatesThere was nothing that I didn't like.
I could see it had been renovated in the last 5 years or so. The bed was comfortable and the room was clean. The staff I encountered was very nice. The location was fantastic right off the interstate with restaurants and shops all around.
Stayed in January 2024
Reviewed: February 8, 2024
Hendrik
GermanyLike expected.
Stayed in January 2024
Reviewed: January 1, 2024
Dorina
ItalyNo stress
Stayed in December 2023
Reviewed: December 3, 2023
April
United StatesPoor customer service at front desk
Stayed in November 2023
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