Reviews of Fairfield Inn & Suites by Marriott Knoxville/East 3 stars

The only disappointing thing was the girl at the desk said don't forget we serve breakfast at 6 am. There was not any breakfast or coffee at 6:00 am or 6:15 am. Had to leave we had a long drive home

The elevator door slams shut. Kind of creeps me out.

Good variety of foods, large coffee cups!

Everything was good for a one night stay for work while traveling through

The breakfast was fairly good. It was a bit busy through the night. I would have to say it was what I expected.

Everything was ok.

Our room had everything we needed. We stayed for a quick overnight on our way to Gatlinburg.

N/A

The hotel is okay ...

The staff on the morning we checked out was rude and unprofessional ... she didn't ask the way you should talk to customer/s. She made a scene out of a situation where she didn't even check how and what happened. She just assumed that she was right of what she heard or overheard on the phone when she called and checked on us that morning of us checking out. She needs a customer skills service badly. It doesn't look good to a place like a hotel to put a staff at the front desk, particularly with a trashy attitude. My partner is still not over how she talked to him that morning. She should not have talked the way she did if she was professional enough to handle the situations. Too bad we don't remember and / or we didn't check her name. But the HR should be able to trace or check who was on duty in the morning of Saturday, July 5, 2025, around 12 noon. We look forward to hearing a just report about the incident. Thank you 💓 ... P.S We will never go back to the same place anymore and we will share our bad experienced. .

Location ok but the breakfast was horrible I stayed 5 day only went down to try the breakfast once I didn't go back

The eggs and muffins I had to request to change my room because of the smell 5 day and u have to request for them to clean it did they make the bed same sheets did vacuum or sweep or clean the bathroom house keeping is very poor

The front desk ladies were so helpful and polite. They went above and beyond my expectations.

Everything

Nothing

Clean and well-maintained

The elevator could use some maintenance.

Cleaniness

Breakfast

They had a nice breakfast.

It was obviously older and could use some repairs. I asked for a room close to the elevator due to trouble walking. We were given the room farthest from the elevator.

Nothing

Our room had ants spoke with staff about it they said it was a know issue. I asked for a discount since we woke up with ants In the bed, ants in our luggage and ants in our cooler we were told no since we didn’t book through them.

clean room, great breakfast

everything was good

Everybody there was fantastic The room was very clean. The beds were fantastic front counter people. Everybody was great the night before our last day there my granddaughter lost her diamond earring down into the sink. Not sure if he was the owner or the head manager. I want to say the owner though came to our room and literally took the piping apart and found her earring. Everybody went above and beyond throughout our whole stay, I would highly recommend this hotel.

The only thing that we did not like is the breakfast was the same every morning