Opiniones del Extended Stay America Suites - Boston - Waltham - 32 4th Ave 2 estrellas

Dear Narvaez, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management

Dear Narvaez, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience… Mostrar más

Dear Guest, Thank you for providing your feedback. We sincerely regret that the condition of your room did not meet your expectations, especially regarding the plumbing issues and furnishings. Guest safety and comfort are paramount, and we apologize for the inconvenience you experienced. Your comments have been shared with our maintenance and housekeeping teams to address these concerns promptly. We appreciate you bringing these matters to our attention, as it allows us to improve the overall guest experience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

Dear Guest, Thank you for providing your feedback. We sincerely regret that the condition of your room did not meet your expectations, especially regarding the plumbing issues and furnishings. Guest safety and comfort are paramount, and we… Mostrar más

Dear Georgia, Thank you for being our guest. It is nice to know you were pleased with the location. However, we are sorry to hear about your concerns about the deposit, and we sincerely apologize for any inconvenience. The deposit comes back 24 to 72 hours later after checkout. Thank you for sharing your feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Dear Georgia, Thank you for being our guest. It is nice to know you were pleased with the location. However, we are sorry to hear about your concerns about the deposit, and we sincerely apologize for any inconvenience. The deposit comes bac… Mostrar más

Dear Alejandro, We regret to hear that your experience did not meet your expectations. Your feedback is important to us, and we are committed to addressing concerns to improve the quality of our services. Please know that we aim to provide a welcoming and enjoyable stay for all our guests and sincerely apologize for falling short during your visit. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management

Dear Alejandro, We regret to hear that your experience did not meet your expectations. Your feedback is important to us, and we are committed to addressing concerns to improve the quality of our services. Please know that we aim to provide … Mostrar más

Dear Zoary, We believe every guest who walks through our doors deserves a clean and comfortable property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration. We're committed to addressing the cleanliness issue with our housekeeping, ensuring that every guest receives the highest level of service and care. Thank you again for your feedback as we are continually striving to improve the experience for all of our guests. We hope to have the opportunity to show you our commitment to outstanding hospitality whenever you return to the area. Sincerely, Hotel Management

Dear Zoary, We believe every guest who walks through our doors deserves a clean and comfortable property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, a… Mostrar más

Dear Lorena, Thank you for your feedback. We're sorry to hear about your experience with our service. Your concerns are important to us, and we are committed to addressing any shortcomings to improve our guest experience. We appreciate your comments and will use them to make necessary improvements. We hope you will consider giving us another chance in the future, as we strive to provide better service. Sincerely, Hotel Management

Dear Lorena, Thank you for your feedback. We're sorry to hear about your experience with our service. Your concerns are important to us, and we are committed to addressing any shortcomings to improve our guest experience. We appreciate … Mostrar más

Dear Ada, We are glad you chose Extended Stay America, and we apologize for the oversight regarding cleanliness. We are addressing the issue with our team to ensure all areas are thoroughly cleaned. Your input helps us improve, and we appreciate your understanding as we work to enhance our guest experience. Sincerely, Hotel Management

Dear Ada, We are glad you chose Extended Stay America, and we apologize for the oversight regarding cleanliness. We are addressing the issue with our team to ensure all areas are thoroughly cleaned. Your input helps us improve, and we appr… Mostrar más

Dear Karol, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as it will help us improve the experience for future guests. Sincerely, Hotel Management

Dear Karol, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our sta… Mostrar más

Dear Michelle, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Considering this a rare case, we hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city. Sincerely, Hotel Management

Dear Michelle, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again.… Mostrar más

Dear Rafael, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Rafael, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we … Mostrar más

Dear Sandra Aracely, Thank you for staying at our hotel and sharing your comments. We truly regret to learn about your disappointing experience. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve. Sincerely, Hotel Management

Dear Sandra Aracely, Thank you for staying at our hotel and sharing your comments. We truly regret to learn about your disappointing experience. Please accept our sincere apologies for any inconvenience you encountered during your stay. You… Mostrar más

Dear Marlin, We are deeply sorry to hear about your experience during your recent stay. Please accept our sincerest apologies for the cleanliness issues and service concerns you encountered. We take your feedback seriously and will address these matters with our team to prevent such occurrences in the future. Our goal is to provide a clean and welcoming environment for all guests, and we regret that we fell short of your expectations. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve. Sincerely, Hotel Management

Dear Marlin, We are deeply sorry to hear about your experience during your recent stay. Please accept our sincerest apologies for the cleanliness issues and service concerns you encountered. We take your feedback seriously and will address … Mostrar más