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  5. Reviews of Extended Stay America Suites - Phoenix - Airport

Reviews of Extended Stay America Suites - Phoenix - Airport 2 stars

3421 East Elwood Street, South Mountain, Phoenix, AZ 85040, United States

#112 of 144 hotels in Phoenix

Guests' Choice

Review score

Based on 495 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.7

  • Location

    7.7

  • Facilities

    6.4

  • Staff

    7.5

  • Value for money

    6.6

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 25 August 2025

    5.0
    OK. NOT SURE WE'D STAY THERE AGAIN NEXT TRIP
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    GUY AT THE FRONT DESK COULD HAVE BEEN A LITTLE FRIENDLIER. KIND OF AN ASS.

    QUIET...COMFORTABLE BED

    Stayed in August 2025

  • Reviewed: 10 July 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    First room was dirty

    They fixed the problem immediately

    Stayed in July 2025

  • Reviewed: 22 May 2025

    6.0
    A place to lay your head
    • Leisure trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing that I didn’t like, but I didn’t realize what an extended stay was until I had already paid

    It was next to a Waffle House

    Stayed in May 2025

  • Reviewed: 21 May 2025

    5.0
    It met our needs
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff was great. We needed rooms close to the airport for an early morning flight so wanted a safe, reasonably comfortable and inexpensive hotel. Amenities were not needed. I might have rated it lower but the staff was fantastic in doing all they could. They would be an asset at any hotel.

    Stayed in May 2025

  • Reviewed: 3 May 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cockroaches in the hotel and rooms!!

    Stayed in May 2025

  • Reviewed: 26 April 2025

    5.0
    In a pinch it was okay.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No hair dryer

    Not good but better than nothing

    Stayed in April 2025

  • Reviewed: 30 March 2025

    6.0
    Good
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Price was good, but need better quality bed and pillows

    Stayed in March 2025

  • Reviewed: 25 March 2025

    5.0
    Mmmmm would I stay there again I am not so sure.
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds were horrible , it smelled , the A/c worked perfect but it smelled, the welcoming/desk staff was not so welcoming also the advertise Breakfast ( not a breakfast) a muffin or packet oatmeal is not really and appetizing breakfast . No fruit no milk for kids just coffee for adult .

    I like the kitchenette.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The smell of old...I think cigarette smoke and damp. The noise from the air-conditioning unit and outside planes/people/cars were quite loud within the building.

    The staff were friendly and the bed was clean

    Stayed in March 2025

  • Reviewed: 22 March 2025

    7.0
    Good overall
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It would be really nice if the hotel gave you water. At least 2-3 little water bottles in the room while you get settled in

    Stayed in February 2025

  • Reviewed: 14 March 2025

    7.0
    Convent / Comfortable / Not a bad price
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Poor maintenance. Bathroom shower rod brackets falling off wall. Shower curtain would not remain in closed position so water went all over floor. Caulking around vanity falling apart Bed. One nightstand with no light. Other side double light but no nightstand. Loud refrigerator fan. Only one way in with much needed parking surrounding building. No card access

    Location to airport. Comfortable bed

    Stayed in March 2025

  • Reviewed: 12 March 2025

    6.0
    Good for a quick overnight stay but overpriced on weekend
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Was one of the cheaper places I could find but I paid an absolutely insane price for the quality of this place. It was fine and my room was clean but seemed a more oriented for the extended stay folks, a bit noisy, not much in the area.

    Not a motel and room was pretty good w/ kitchenette and it was clean.

    Stayed in March 2025

  • Reviewed: 11 March 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Did not have cooking utensils did not have blow dryer in the room rooms also had a funky smell

    Staff was friendly

    Stayed in March 2025

  • Reviewed: 3 March 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It's a great place to stay for a night or so because they have all of things you need in a suite. Our room was definitely clean. The only thing that I felt was a bummer was the "breakfast included" it's just coffee and some muffins. I wish it was an actual breakfast.

    Stayed in March 2025

  • Reviewed: 20 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was no breakfast, only coffee, to me that isn't breakfast like they said.

    Stayed in February 2025

  • Reviewed: 22 January 2025

    6.0
    I guess you pay what you get for
    • Business trip
    • People with friends
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It’s a very simple room, nothing extravagant, the kitchen is outdated and the bathtub had some issues.

    location

    Stayed in January 2025

  • Reviewed: 21 January 2025

    5.0
    The lady at the front desk was very unpleasant.
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The front desk attendant had the worst attitude I have ever encountered. I felt unwelcome, despite being the customer. She seemed fed up and disinterested in being there or assisting anyone. I was surprised by her demeanor; if I hadn't been so exhausted after flying for two days, I would have canceled my stay and gone elsewhere. Unfortunately, I couldn't take a shower because it was broken and dripping water. I chose not to call the front desk to report the issue because I didn't want to deal with her attitude again. As a result, I spent the night and left the next morning. To the hotel. Find people that actually wants to work or they will push people away.

    The room was clean, the location is ok close to the airport.

    Stayed in January 2025

  • Reviewed: 21 January 2025

    6.0
    Pleasant
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff was tired, and the breakfast was lametable, a take and go coup of coffee

    The location is very near to the airport and it looked clean

    Stayed in January 2025

  • Reviewed: 15 January 2025

    5.0
    Price was ok, I guess you get what you pay for.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom/ toilet wasn't clean.

    The staff was friendly.

    Stayed in January 2025

  • Reviewed: 17 December 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    my room smelt like onions and I had a really early flight, a coffee make would have been nice.

    close to the airport and good value for the purpose I needed it.

    Stayed in December 2024

  • Reviewed: 16 December 2024

    5.0
    it worked
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    people extended staying appearing to reside there

    price and location

    Stayed in November 2024

  • Reviewed: 25 November 2024

    6.0
    Pleasant
    • Business trip
    • Group
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 10 nights

    Grab and go and not much

    Stayed in October 2024

  • Reviewed: 31 October 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The customer service at the hotel was bad. I believe she did not want to be there working. Very bad attitude didn't want to help another customer there. The hotel lost 2 customers there that night including me for the bad attitude. I believe some employees are the front face of these businesses but honestly this lady needed to go home you could clearly see she hates her job she didn't care about helping customers she is miserable clearly mad at the world. Change your front face personnel that lady have you as a big business hotel a very bad image I will never stay with this hotel chain.

    Stayed in October 2024

  • Reviewed: 22 October 2024

    6.0
    okay
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    maybe put a kettle for tea or coffee in the room even a bottle of water to drink would be fine if you say there's breakfast, let there be breakfast

    it was clean

    Stayed in October 2024

Showing 1 – 25

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