The mattress on the pullout bed in our room could use an upgrade - we did appreciate having it to use for a third in our group but it was concave and they could feel the bar leading to a sore back :(

The space was lovely and the staff was incredible!! Everyone we interacted with from the front desk staff to the manager and general manager were exceedingly gracious and welcoming!

Stayed in August 2025

One of the TVs didn’t work. The light switches were very confusing and seemingly erratic. The overhead light in the bathroom wasn’t working. There were no convenient outlets near the bed.

Great location. Seemed very clean. The room was pretty comfortable. Two TVs in the room!

Stayed in September 2025

The space between the bed and the desk was so small. I get it’s New York but making the rooms so little is so unattractive. The lobby also had a weird mildew smell? I couldn’t wait to get to my room fast enough. It was quite bad.

While the room was on the smaller side the bathroom was large and amazing and the bed was insanely comfortable. View of the Empire State Building was cute and I enjoyed how much light the room had thanks to the massive windows. Staff were so friendly and attentive.

Stayed in July 2025

nothing

exceptional people and exceptional staff

Stayed in September 2025

Comfortable beds, good localization, very kind personel

Stayed in September 2025

The air conditioning could have been colder.

Great location and good size rooms.

Stayed in July 2025

Nothing really. It reflected the price paid.

It was relatively small, friendly and excellently located. Room was very large for NYC with a great view. We particularly appreciated the infused water in Reception.

Stayed in August 2025

We had a direct view on the empire state building from our room.

Stayed in August 2025

A very good choice! Excellent location, cleanliness and a great staff.

Stayed in August 2025

Room was perfectly set up for us and our two kids who shared the pullout bed - enough privacy and room for all. Comfortable, excellent service (we asked for extra water, pillows, etc.) and I loved the fruited water and lemonade always available across from the front desk. The staff were as good as they get. We already booked out next stay.

Stayed in August 2025

The room was a bit small and it would be helpful to have someone at the door to help load and unload bags from the taxi. I didn't encounter any assistance upon arriving or leaving.

The service was top class. It was immediately noticeable that they pride themselves on customer service. I've stayed at many hotels in New York and this one stood out.

Stayed in August 2025

The property was clean and a great location. Staff were friendly and helpful and the rooms were spacious and comfortable. Great location.

Stayed in August 2025

We booked rooms with breakfast included. The quality of the breakfast is really not in line with the quality of the rest of the hotel. That's a pitty, because it would make the difference between a nice stay and an exceptional stay. With a professional approach, the breakfast could be significantly improved in a simple way. For example, by serving ripe fruit instead of hard and unripe fruit — which doesn’t cost anything extra. Or by offering higher-quality bread instead of industrial options. The selection was also very limited, especially if you're staying for several days. My recommendation to the hotel: bring the breakfast up to the same level as the rest of the hotel — or even better. Now it is really poor.

Very friendly and professional staff. Rooms are quite small but that is perfectly ok for NY. Location within Manhattan is super, most places are at walking distance. Would surely come again.

Stayed in August 2025

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We, a family of 4, stayed for 7 nights in the month of August. We booked two Queen executive rooms. When we checked in there was an issue with respect to the rooms. However, the problem was handled by the management very nicely and promptly. We had a very comfortable and pleasant stay. the location of the hotel is excellent, within walking distance to the Times Square. There are a lot of good eating options just around the hotel and a very good bagel shop just next to the hotel. With respect to the rooms, they were comfortable, the cleanliness was good, housekeeping was done daily with replacement of towels etc. In the morning, they have a complimentary service for tea/coffee in the lobby area. overall we had an excellent experience and would recommend this hotel highly. Also special thanks to the General Manager of the hotel, who took special care of us during our stay.

Stayed in August 2025

Nothing - we liked everything

The hotel was in a great location, close to subway so easy to go uptown/downtown. Staff were friendly. Very clean, nicely furnished, comfortable bed.

Stayed in August 2025

We got the room in 30 minutes delay. The staff took care of us as we were soaking wet from the rain, yet no manager came to see us. Also our luggage arrived to the room after a long wait, I needed to call twice to the receptionist to ask for the luggage. So we were waiting to get the room and our luggage for more than an hour, with wet clothes and shoes (and a two year old baby). It can happen anywhere but I was disappointed that they didn’t compensate us.

Perfect location, very clean. Lots of space in the room.

Stayed in August 2025

Room was on the small side but I think quite typical of New York and we had a fantastic view so not really a negative

Excellent friendly helpful staff

Stayed in August 2025

Very clean

Stayed in August 2025

The sofa bed wasn’t very comfy, it gave way when you lay on it

Good location, the staff was very kind and helpful, nice room

Stayed in August 2025

Our room was on the small side. Not enough storage space to fully unpack.

Excellent location and staff were great. Very clean.

Stayed in August 2025

We stayed opposite lift and the elevator make a ring when it reaches your floor, so a bit annoying as you could hear it from the room…. Especially from early bird guest…

The room we booked was spacious and very comfortable. The staff was very friendly from the very first welcoming up to the end of the stay. Also the pre-check in formalities and WhatsApp chat were very convenient to prepare our arrival, especially due to some delays at airport customs.

Stayed in August 2025

The sofa bed is not comfortable and since it is located at the entrance you will need to do it yourself as it will almost block the entrance Quite annoying if you arrive very late at night after a long flight. .

Top location and very cleaned

Stayed in August 2025

Location

Stayed in August 2025

Staff was accommodating and the location is central to various places.

Stayed in August 2025