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Reviews of Best Western Executive Inn & Suites 3 stars

2725 Buchanan Avenue Southwest, Grand Rapids, MI 49548, United States

#46 of 64 hotels in Grand Rapids

Guests' Choice

Review score

Based on 491 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.0

  • Location

    7.0

  • Facilities

    6.6

  • Staff

    7.3

  • Value for money

    6.9

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 30 August 2025

    7.0
    Solid 7
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was very cold and not very inviting due to the lights being all off around 6pm. Water was pouring from a light fixture in the msin lobby. The window blinds did not close that well. Found a random sock next to the room chair There is no outlet near tv to plug in roku.

    The staff was very nice and accommodating. The AC worked well. The refrigerator with an actual freezer was a very happy surprise. The pool and pool area were clean. The pool seemed to be cleaned with salt and not chlorine, which was also a nice surprise. Breakfast was okay. The nightlight in the bathroom was nice to have.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    5.0
    Coffee was good and so was breakfast
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Plumbing , sink was very slow and so was toilet, did not completely flush while we were there

    Privacy

    Stayed in August 2025

  • Reviewed: 2 August 2025

    7.0
    Good
    • Leisure trip
    • Group
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dated. Carpet needs replacing. Breakfast was so so. Staff was so so.

    Convenient and clean

    Stayed in July 2025

  • Reviewed: 23 July 2025

    7.0
    Overall a good stay.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Breakfast was ok. The problem was they had only one staff person to run the desk and breakfast so the amount and vareity of food was limmited. Perhaps they were short staffed that day.

    Clean. Friendly staff. Plenty of space in the room. Good location.

    Stayed in June 2025

  • Reviewed: 20 June 2025

    5.0
    Average, clean
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    The property is sort of run-down and basic. Given that it's not walking distance to downtown and needs some upgrades, the price was a little high.

    The rooms were clean and the woman at check-in was friendly and helpful

    Stayed in June 2025

  • Reviewed: 3 June 2025

    6.0
    Wasn't the best wasn't the worst.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom sink was cracked. Air conditioner didn't work well. Toilet paper roll was broken so roll had to sit on the counter. Doors didn't latch tight. Tvs were very dated. Pool was not very clean. Hot tub has been deleted and filled in with a table put in its place. Vending machines were removed from my floor. Vending machines that were on main level were very poorly stocked.

    Convenient location by highway

    Stayed in May 2025

  • Reviewed: 4 May 2025

    5.0
    Won't be back. Green spends everywhere in the world with a smile not cheap and petty.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The whole atmosphere is changed to cold, impersonable and cheap.

    Bad. I have stayed here longer over the years. So I can relate to the past and how wonderful it was.

    Stayed in May 2025

  • Reviewed: 28 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very old furniture carpeting, drapes.

    Stayed in April 2025

  • Reviewed: 27 March 2025

    5.0
    It was ok.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We had hot water issues, the bathroom door was broken and didn’t shut properly. Also, breakfast was hit or miss. They didn’t have everything out or weren’t prepared for their guests. Which was disappointing since that was a main reason I chose this hotel.

    The room was accommodating for 5 people. They weren’t really booked so it wasn’t overly crowded, which allowed us full access to the pool.

    Stayed in March 2025

  • Reviewed: 16 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds were not very comfortable and the carpet could be updated

    Very close to our dance competition facility, breakfast was good, staff was friendly, overall would stay again.

    Stayed in March 2025

  • Reviewed: 19 February 2025

    7.0
    Decent
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beds were so uncomfortable, lights in room didn’t work, curtains wouldn’t close fully

    Clean, nice staff, good service

    Stayed in February 2025

  • Reviewed: 18 February 2025

    5.0
    It was okay.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The sidewalks were not shoveled. The parking lot was not plowed very good. Or salted very good. I had to walk through some deep snow. The vending machines were empty and one of them took my money and wouldn’t vend anything and wouldn’t give my money back.

    The room was clean. Staff was friendly.

    Stayed in February 2025

  • Reviewed: 15 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Comfortable bed to spend time with the old lady

    Stayed in January 2025

  • Reviewed: 28 December 2024

    6.0
    Pleasant needs some improvements but can stay a night or two.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Short staff, not enough food prepared for the time allotted or not enough selection of food, towel shortage, and rooms need to be upgraded for the price.

    Location, cleanliness of property, and free breakfast

    Stayed in December 2024

  • Reviewed: 12 December 2024

    7.0
    It was ok
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room wasn’t what I booked I had booked a king sized bed and I entered the room it was still dirty so I was changed to a queen bed room the remote in the room had dead batteries. I could have waited for the king bed room to be cleaned and bed made but instead I was put in a room I had not booked

    They have a indoor pool

    Stayed in December 2024

  • Reviewed: 8 December 2024

    7.0
    Not a Marriott but also didn’t pay that much. As expected, would return
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Carpeting had couple holes, shower had a drip

    Price, location to destination

    Stayed in December 2024

  • Reviewed: 21 October 2024

    6.0
    Cold pool ruined it for us.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 2 nights

    The reason we chose this hotel is because it has a pool. The water was so cold my daughter refused to get in and went back to the room crying. I asked the staff to turn up the temperature and they said they would, but the next morning it was still very cold. This negated the reason for picking this hotel -- without which, it is just a non-descript hotel in a so-so location and so-so condition.

    The room was clean and staff were helpful. Breakfast was fine - typical hotel breakfast.

    Stayed in October 2024

  • Reviewed: 13 October 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    we arrived around 11pm and the girl who was checking us in, had a BAD attitude. when my partner asked about pay, she replied with it was already taken care off and i had said, no my card is a debit-mastercard that was used to book the room. when i said we needed to use his card, she rolled her eyes and let out a bothered sigh. it's late, we're tired but your job is to confirm payment and she didn't. she told us she would refund MY card and charge his. sure ok. we got the receipt when checking out and she refunded mine, charged mine AGAIN and refunded his card.

    awesome location, basically right down the road from every store we wanted to take a trip while we were staying in the us!

    Stayed in October 2024

  • Reviewed: 13 October 2024

    7.0
    Very clean, nice stay
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Refrigerator was not working. I was offered another room but I had just got all unpacked (had a lot of luggage) and didn't want to move.

    Nice room, bathroom was very clean! Great location. Staff helpful. Quiet and peaceful. Breakfast was great!

    Stayed in October 2024

  • Reviewed: 25 September 2024

    7.0
    Clean hotel with convenient location
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The lady at the front desk was VERY unfriendly

    Convenient and clean

    Stayed in September 2024

  • Reviewed: 22 September 2024

    7.0
    Great location, good stay.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Definitely could use some updating. My biggest complaint was the on site laundry so not a big deal for most people. I’m grateful for a place that had the option but the change machine wasn’t working, the front desk didn’t have (or wouldn’t give me) quarters in exchange for my dollars and told me to go to the nearest gas station, then after all that and paying $2 to dry a SMALL load of clothes (and $2 to wash), they weren’t even dry. I ended up using the hairdryer in our room to help dry them before having to check out. Theres also only one washer and one dryer for the entire building. The indoor pool was FREEZING. My son really wanted to swim while we were there but we only lasted maybe 10 minutes.

    Our stay here was good. Right off the interstate and close to downtown without being in the congestion. There was a decent breakfast selection and rooms were spacious.

    Stayed in September 2024

  • Reviewed: 1 September 2024

    6.0
    Basic hotel, no restaurants in close vacinity.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room not cleaned for two days in a row. The breakfast was reheated frozen food and poor quality muffins. Skipped it.

    Price was good

    Stayed in August 2024

  • Reviewed: 24 August 2024

    6.0
    Mediocre Hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The fact that the front desk person wasn't very attentive as watching her phone with ear buds in, in the office instead of tending to people was off-putting. When we left just after 5am, the front desk staff member was sleeping on the floor behind the desk.

    Location wasn't too far from the amtrak station.

    Stayed in August 2024

  • Reviewed: 22 August 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Key cards kept malfunctioning. Smelled weird inside the hotel. Tight parking.

    Breakfast included. Sufficient lodging. Decent bathroom mirror.

    Stayed in August 2024

Showing 1 – 25

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