2725 Buchanan Avenue Southwest, Grand Rapids, MI 49548, United States
#46 of 64 hotels in Grand Rapids
Guests' ChoiceBased on 491 hotel reviews
6.4Cleanliness
7.2
Comfort
7.0
Location
7.0
Facilities
6.6
Staff
7.3
Value for money
6.9
Free WiFi
10.0
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End of dialog contentReviewed: 30 August 2025
Williams
United StatesThe pool was very cold and not very inviting due to the lights being all off around 6pm. Water was pouring from a light fixture in the msin lobby. The window blinds did not close that well. Found a random sock next to the room chair There is no outlet near tv to plug in roku.
The staff was very nice and accommodating. The AC worked well. The refrigerator with an actual freezer was a very happy surprise. The pool and pool area were clean. The pool seemed to be cleaned with salt and not chlorine, which was also a nice surprise. Breakfast was okay. The nightlight in the bathroom was nice to have.
Stayed in August 2025
Reviewed: 18 August 2025
Alcozer
United StatesPlumbing , sink was very slow and so was toilet, did not completely flush while we were there
Privacy
Stayed in August 2025
Reviewed: 2 August 2025
Claudia
United StatesDated. Carpet needs replacing. Breakfast was so so. Staff was so so.
Convenient and clean
Stayed in July 2025
Reviewed: 23 July 2025
Chad
United StatesBreakfast was ok. The problem was they had only one staff person to run the desk and breakfast so the amount and vareity of food was limmited. Perhaps they were short staffed that day.
Clean. Friendly staff. Plenty of space in the room. Good location.
Stayed in June 2025
Reviewed: 20 June 2025
Sophia
United StatesThe property is sort of run-down and basic. Given that it's not walking distance to downtown and needs some upgrades, the price was a little high.
The rooms were clean and the woman at check-in was friendly and helpful
Stayed in June 2025
Reviewed: 3 June 2025
Cheney
United StatesBathroom sink was cracked. Air conditioner didn't work well. Toilet paper roll was broken so roll had to sit on the counter. Doors didn't latch tight. Tvs were very dated. Pool was not very clean. Hot tub has been deleted and filled in with a table put in its place. Vending machines were removed from my floor. Vending machines that were on main level were very poorly stocked.
Convenient location by highway
Stayed in May 2025
Reviewed: 4 May 2025
Jordan-jones
United StatesThe whole atmosphere is changed to cold, impersonable and cheap.
Bad. I have stayed here longer over the years. So I can relate to the past and how wonderful it was.
Stayed in May 2025
Reviewed: 28 April 2025
James
United StatesVery old furniture carpeting, drapes.
Stayed in April 2025
Reviewed: 27 March 2025
Jenna
United StatesWe had hot water issues, the bathroom door was broken and didn’t shut properly. Also, breakfast was hit or miss. They didn’t have everything out or weren’t prepared for their guests. Which was disappointing since that was a main reason I chose this hotel.
The room was accommodating for 5 people. They weren’t really booked so it wasn’t overly crowded, which allowed us full access to the pool.
Stayed in March 2025
Reviewed: 16 March 2025
Sophia
United StatesThe beds were not very comfortable and the carpet could be updated
Very close to our dance competition facility, breakfast was good, staff was friendly, overall would stay again.
Stayed in March 2025
Reviewed: 19 February 2025
Andrea
United StatesBeds were so uncomfortable, lights in room didn’t work, curtains wouldn’t close fully
Clean, nice staff, good service
Stayed in February 2025
Reviewed: 18 February 2025
Frederick
United StatesThe sidewalks were not shoveled. The parking lot was not plowed very good. Or salted very good. I had to walk through some deep snow. The vending machines were empty and one of them took my money and wouldn’t vend anything and wouldn’t give my money back.
The room was clean. Staff was friendly.
Stayed in February 2025
Reviewed: 15 January 2025
Boyd
United StatesComfortable bed to spend time with the old lady
Stayed in January 2025
Reviewed: 28 December 2024
Marisa
United StatesShort staff, not enough food prepared for the time allotted or not enough selection of food, towel shortage, and rooms need to be upgraded for the price.
Location, cleanliness of property, and free breakfast
Stayed in December 2024
Reviewed: 12 December 2024
Sarah
United StatesThe room wasn’t what I booked I had booked a king sized bed and I entered the room it was still dirty so I was changed to a queen bed room the remote in the room had dead batteries. I could have waited for the king bed room to be cleaned and bed made but instead I was put in a room I had not booked
They have a indoor pool
Stayed in December 2024
Reviewed: 8 December 2024
Chaky
United StatesCarpeting had couple holes, shower had a drip
Price, location to destination
Stayed in December 2024
Reviewed: 21 October 2024
Aaron
United StatesThe reason we chose this hotel is because it has a pool. The water was so cold my daughter refused to get in and went back to the room crying. I asked the staff to turn up the temperature and they said they would, but the next morning it was still very cold. This negated the reason for picking this hotel -- without which, it is just a non-descript hotel in a so-so location and so-so condition.
The room was clean and staff were helpful. Breakfast was fine - typical hotel breakfast.
Stayed in October 2024
Reviewed: 13 October 2024
Eden
Canadawe arrived around 11pm and the girl who was checking us in, had a BAD attitude. when my partner asked about pay, she replied with it was already taken care off and i had said, no my card is a debit-mastercard that was used to book the room. when i said we needed to use his card, she rolled her eyes and let out a bothered sigh. it's late, we're tired but your job is to confirm payment and she didn't. she told us she would refund MY card and charge his. sure ok. we got the receipt when checking out and she refunded mine, charged mine AGAIN and refunded his card.
awesome location, basically right down the road from every store we wanted to take a trip while we were staying in the us!
Stayed in October 2024
Reviewed: 13 October 2024
Danielle
United StatesRefrigerator was not working. I was offered another room but I had just got all unpacked (had a lot of luggage) and didn't want to move.
Nice room, bathroom was very clean! Great location. Staff helpful. Quiet and peaceful. Breakfast was great!
Stayed in October 2024
Reviewed: 25 September 2024
Susan
United StatesThe lady at the front desk was VERY unfriendly
Convenient and clean
Stayed in September 2024
Reviewed: 22 September 2024
Courtney
United StatesDefinitely could use some updating. My biggest complaint was the on site laundry so not a big deal for most people. I’m grateful for a place that had the option but the change machine wasn’t working, the front desk didn’t have (or wouldn’t give me) quarters in exchange for my dollars and told me to go to the nearest gas station, then after all that and paying $2 to dry a SMALL load of clothes (and $2 to wash), they weren’t even dry. I ended up using the hairdryer in our room to help dry them before having to check out. Theres also only one washer and one dryer for the entire building. The indoor pool was FREEZING. My son really wanted to swim while we were there but we only lasted maybe 10 minutes.
Our stay here was good. Right off the interstate and close to downtown without being in the congestion. There was a decent breakfast selection and rooms were spacious.
Stayed in September 2024
Reviewed: 1 September 2024
Barbara
United StatesRoom not cleaned for two days in a row. The breakfast was reheated frozen food and poor quality muffins. Skipped it.
Price was good
Stayed in August 2024
Reviewed: 24 August 2024
Rachel
United StatesThe fact that the front desk person wasn't very attentive as watching her phone with ear buds in, in the office instead of tending to people was off-putting. When we left just after 5am, the front desk staff member was sleeping on the floor behind the desk.
Location wasn't too far from the amtrak station.
Stayed in August 2024
Reviewed: 22 August 2024
Brianna
United StatesKey cards kept malfunctioning. Smelled weird inside the hotel. Tight parking.
Breakfast included. Sufficient lodging. Decent bathroom mirror.
Stayed in August 2024
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