Reviews of Embassy Suites Montgomery - Hotel & Conference Center 4 stars
300 Tallapoosa Street, Montgomery, AL 36104, United States
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast was amazing!
Rooms were beautiful and spacious!
Dear AMELTRIA, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Vinny Bucci General Manager
Dear AMELTRIA, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come b… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything
The parking area
Dear Eric, We greatly appreciate your kind and generous review. Our team takes immense joy in creating outstanding experiences for our guests. It was truly a delight to have you as our guest, and we eagerly anticipate the opportunity to host you again! Best, Vinny Bucci General Manager
Dear Eric, We greatly appreciate your kind and generous review. Our team takes immense joy in creating outstanding experiences for our guests. It was truly a delight to have you as our guest, and we eagerly anticipate the opportunity to hos… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewThe room was clean and the mattress was comfortable. The happy hour and breakfast were both great.
The in room AC was loud and the indoor pool was freezing.
Dear Toni, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear that you experienced noise pollution and found the indoor pool too cold. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Vinny Bucci General Manager
Dear Toni, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear that you experienced noise pollution and found the indoor pool too cold. I ap… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBar
n/a
Dear Marty, It is wonderful to hear that you enjoyed your stay and our great bar. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Vinny Bucci General Manager
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe staff was good!
It’s old and the bathroom was rusty. Stains in the bathtub!
Dear Halifa, I’m sorry the quality of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Vinny Bucci General Manager
Dear Halifa, I’m sorry the quality of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to b… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt was peaceful
Dear Asiaa, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel. We hope to host you again soon. Best, Vinny Bucci General Manager
Dear Asiaa, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewNot much I liked about my stay.
It was dirty. The pool was absolutely disgusting. It was so dirty that my niece and nephew got right out of it after 10 min because they said it felt like a swamp. The room was dirty throughout. There was white stuff splattered all over the window. I wouldn't let my 7 month old even touch the ground. It took them hours to get us a "crib" in reality it was a pack n play. And I had taken the other kids down to the pool when they finally came with the pack n play (way past my 7 month old bedtime) and my husband stayed behind with my 7 month old waiting for the "crib" and the guy who brought it wouldn't even help him to get it together. It was overall a horrible stay with how much it cost to stay here. This is probably the nastiest embassy suites I've ever stayed at. They weren't up to the standards that typical embassy suites are at. I felt like I was staying at a quality inn that was super dirty.
Dear Abigail, Thank you for being our Guest and taking the time to give us some feedback to improve our service. I apologize that your room was not as clean as you expected; it sounds like you caught us on a bad day. Your comments will be addressed so we can make sure that your next visit is everything that you expect it to be. Sincerely, Hotel Management
Dear Abigail, Thank you for being our Guest and taking the time to give us some feedback to improve our service. I apologize that your room was not as clean as you expected; it sounds like you caught us on a bad day. Your comments will be a… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation
Could use more detail to minor maintenance in rooms
Dear Marvin, Thank you for staying with us! It is great to know that our location was a major factor in the enjoyment of your stay. Your honest feedback on areas in which we can improve is welcomed and fosters change for future stays. We appreciate your business and the fact you took the time to share your thoughts. Best, Vinny Bucci General Manager
Dear Marvin, Thank you for staying with us! It is great to know that our location was a major factor in the enjoyment of your stay. Your honest feedback on areas in which we can improve is welcomed and fosters change for future stays. We ap… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewVery pleasant stay
At times long queues at reception. However the receptionists were excellent.
Dear Ivana, We are happy to hear from you and glad to know your stay was very pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Vinny Bucci General Manager
Dear Ivana, We are happy to hear from you and glad to know your stay was very pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates, who genuinely care about prov… Show more
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewCheck in was at 4, didn’t get a room until after 5
Dear Brittney, I'm sorry we disappointed you upon arrival by not having a room ready earlier; we would hate to leave you with a bad impression. Our front desk associates are updated when rooms become available, and we do our best to meet our 4:00 p.m. arrival time. Please forgive us for appearing unaccommodating. Sincerely, Vinny Bucci General Manager
Dear Brittney, I'm sorry we disappointed you upon arrival by not having a room ready earlier; we would hate to leave you with a bad impression. Our front desk associates are updated when rooms become available, and we do our best to meet ou… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe only thing we didn't like was we had someone knocking on our doors all hours of the night!!
Dear Pearson, While we are glad to hear you had a great overall stay, we sincerely apologize for any discomfort you experienced. Your experience does not reflect our usual standards, and we hope you will consider returning. Again, on behalf of our entire team, I apologize. Sincerely, Vinny Bucci General Manager
Dear Pearson, While we are glad to hear you had a great overall stay, we sincerely apologize for any discomfort you experienced. Your experience does not reflect our usual standards, and we hope you will consider returning. Again, on behalf… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewRight off the interstate
I had blood on my comforter and the room smelled weird
Dear Brittney, Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Vinny Bucci General Manager
Dear Brittney, Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to fost… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewClean and comfortable. Nice happy hour and breakfast
Dear Morgan, We're thrilled that you had nothing but positive experiences during your recent stay at our hotel! We truly appreciate your patronage and kind review. Your excellent recommendation reassures our staff and other travelers that they can expect a great stay here. We hope to welcome you back soon! Best, Vinny Bucci General Manager
Dear Morgan, We're thrilled that you had nothing but positive experiences during your recent stay at our hotel! We truly appreciate your patronage and kind review. Your excellent recommendation reassures our staff and other travelers that t… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe location.
We were supposed to check in at 4:00 and our room wasn’t ready until 6:00. Our towels had brown stains on them, the tub was chipping all over and was not clean, the pull out couch was tilting so much we had to use pillows to prop the mattress up. The chairs in the living area had white stains all over them and our ice bucket had melted ice in it still. The pool was ridiculously cold and extremely dirty and the breakfast was ok… not great. They also charged me twice for parking.
Dear Hailee, I’m sorry that our hotel and accommodations left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Vinny Bucci General Manager
Dear Hailee, I’m sorry that our hotel and accommodations left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we lef… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe room was very spacious and set up nicely. The structure of walking out of the room and being able to look off the balcony and seeing down in the lobby was a nice thing. The room was very quiet, once inside you can not hear the noise of the people and traffic at all. That part was AMAZING!
The parking was awful. There was not enough parking and still being charged for having to park elsewhere. The girl that checked us in was not the most pleasant person to encounter. She could have been just having a bad day, but she did carry the attitude over to me when asking questions because it was our first time staying at this location.
Dear Christa, While I am glad that your stay was ok overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future. Sincerely, Vinny Bucci General Manager
Dear Christa, While I am glad that your stay was ok overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thri… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe lobby area, was very beautiful and comfortably.
I smell marijuana in my bedroom. I reported it to the front desk. They contact montgomery police to find out what was going on the 5th floor. Marijuana was all in my room. The smell was outrageous? I am a breast counsel, survivor. I am a breast cancer survivor I feel like with this stay it was unconditional. Unhealthy, and I should be Eligible for a refund.
Dear Anonymous, I regret that you detected an odor of smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. Again, on behalf of the staff and management - I offer our apologies. We hope to have the opportunity to host you again for a more favorable experience. Sincerely, Vinny Bucci General Manager
Dear Anonymous, I regret that you detected an odor of smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. Again, on behalf of the staff and management - I offer our apologies. We hope to have the o… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified revieweverything was perfect
Dear Stequashia, Thank you for letting us know your visit to our hotel was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Best, Vinny Bucci General Manager
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewWe arrived at a very busy reception, but when it was my turn, I was greeted by a very friendly and helpful receptionist called Cat. All through our stay Cat was very cheerful, helpful and informative. It was through Cat we were able to watch our first ever Baseball game. The property was very clean and pleasant.
Some of the white chairs used for breakfast time were in need of cleaning and looked worn. There seemed to be a lack of regular coffee for the room.
Dear Ivana, I am glad that you had a five-star experience at our hotel and that Cat made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Vinny Bucci General Manager
Dear Ivana, I am glad that you had a five-star experience at our hotel and that Cat made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to … Show more