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Reviews of Embassy Suites by Hilton Cincinnati Northeast - Blue Ash 4 stars

4554 Lake Forest Drive, Blue Ash, OH 45242, United States

#12 of 18 hotels in Blue Ash

Guests' Choice

Review score

Based on 175 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.5

  • Location

    8.4

  • Facilities

    7.1

  • Staff

    8.4

  • Value for money

    7.5

  • Free WiFi

    5.8

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Showing 1 – 25

  • Reviewed: 17 June 2025

    6.0
    Needs major updates. Friendly staff. Good breakfast
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Needs renevations, everything was torn and well used in lobby. Couch looked old. A fountain that hadn’t been used in years Empty flower pots everywhere in June. Dirty pool.

    Breakfast was good, staff was friendly, good location

    Stayed in June 2025

  • Reviewed: 25 May 2025

    6.0
    Liked the hotel a lot and very convenient.
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Many issues with maintenance in our room. Broken shower rod, hard to operate shower faucet, inoperable coffee machine, deep hole in one of the double mattresses, no top sheet for the sofa bed, liquid hand soap in the shower instead of shower gel or other shower soap, leather chair torn up on the arm.

    Great location and room set up. The lobby and eating spots were good too. Front desk Staff was personable.

    Stayed in May 2025

  • Reviewed: 13 March 2025

    7.0
    Location was OK but had to drive 20 minutes or more more to some of the best restaurants in the area.
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It is just getting run down. They need to touch up bathrooms and flooring and couches need to be cleaned. It is clear it has been a number of years since renovation. Also, the front desk did not mention that the drink vouchers need to be used by 7pm and the vouchers themselves did not reference this so we ended up not being able to use them. That policy doesn’t make a lot of sense to me and I think the property should have just honored them when presented after 7pm.

    The common space is great and daily breakfast setup and options is better than most. The bed was comfortable though the sofa bed not so much (as might be expected). The gym looked nicely outfitted but we didn’t get a chance to use it. They give free drink vouchers as well.

    Stayed in March 2025

  • Reviewed: 13 February 2025

    7.0
    Would recommend overall!
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was nasty. Which is rare for Embassy! No turkey options available and the omelet had no seasoning!

    The rooms were very clean and updated!

    Stayed in February 2025

  • Reviewed: 2 January 2025

    6.0
    Pleasant
    • Business trip
    • Group
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The pool was closed and we were not informed prior to checking in. We booked here for that very reason.

    The location, the lobby area, the breakfast.

    Stayed in January 2025

  • Reviewed: 2 January 2025

    7.0
    Nice but frustrating
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The toilet didn’t flush in the room and it was not fixed

    Very clean and a fun environment

    Stayed in January 2025

  • Reviewed: 2 January 2025

    6.0
    Maybe be back
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was closed and the bathroom was dirty and the staff was rude

    The breakfast was amazing! and the bed was comfortable

    Stayed in January 2025

  • Reviewed: 19 December 2024

    8.0
    Good experience
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No cleaning after Day 1

    Scenery

    Stayed in December 2024

  • Reviewed: 5 December 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The reason I took the kids was for them to play in the pool. The pool closed early because it had to much chlorine. So the kids were disappointed.

    We enjoyed the room

    Stayed in December 2024

  • Reviewed: 21 October 2024

    8.0
    Very nice hotel could use bed and furniture updates.
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights

    Great breakfast and comfy, although a bit dated room.

    Stayed in October 2024

  • Reviewed: 6 July 2024

    8.0
    Comfortable.
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Happy Hour. More variety of snacks. Tight on drinks.

    Breakfast was top notch

    Stayed in July 2024

  • Reviewed: 7 May 2024

    7.0
    good stay clean room nice staff
    • Leisure trip
    • Couple
    • Two-Room King Suite with Balcony - Non-Smoking
    • Stayed 4 nights

    pool not open

    Bed BREAKFAST THE HOTEL

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Not like my normal stay at the embassy
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The lady that was working happy hour during a time completely ignored me for about six minutes and then I had to ask another person to assist me

    The location was convenient

    Stayed in May 2024

  • Reviewed: 1 April 2024

    8.0
    Great hotel. Would stay again
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I wish the couch and floor in room was cleaner

    Breakfast was delicious. Loved the fresh omelette. The food in the restaurant was delicious which surprised us. Highly recommend

    Stayed in March 2024

  • Reviewed: 6 March 2024

    7.0
    We saved money each day by having breakfast in the hotel.
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 4 nights

    The fitness center was out of wipes to clean the equipment. I was happy to see a Peloton bike, but unable to sign in to my Peloton account on the bike. There were buckets in the atrium to catch the rain dripping through the skylights. Only one operating elevator.

    We liked omelet station and breakfast buffet. We also enjoyed the complimentary happy hour. The staff was very personable and helpful.

    Stayed in March 2024

  • Reviewed: 29 October 2023

    8.0
    Breakfast was very good. Overall not bad
    • Family with young children
    • Two-Room King Suite with Balcony - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Could use minor updates

    Location was good

    Stayed in August 2023

  • Reviewed: 9 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Toilet keeps clogging

    cleanliness

    Stayed in September 2023

  • Reviewed: 22 August 2023

    8.0
    We will be back.
    • Leisure trip
    • Family with young children
    • Two-Room King Suite with Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The mattress pad on the pull out bed had stains on it, temperature of room was difficult to manage-too warm and ac did not cool down room

    Location, staff, value, breakfast buffet, manager’s special 530-7pm

    Stayed in August 2023

  • Reviewed: 2 August 2023

    8.0
    Nice.
    • Leisure trip
    • Couple
    • Two-Room King Suite with Balcony - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    I did not like happy hour. All we had were chips and dips. Seemed skimpy to me.

    The breakfast was excellent. The staff was friendly. The room was luxurious.

    Stayed in July 2023

  • Reviewed: 30 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room was either ice cold or really hot, no in between. Shower has mold on caulking around tub.

    The breakfast was good. Food was lukewarm but lots of options.

    Stayed in July 2023

  • Reviewed: 29 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Room King Suite with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    bed not comfortable, people left food out by the door at night and it was still there until checkout

    breakfast … open space area on the 1st floor

    Stayed in April 2023

  • Reviewed: 8 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We had to jiggle the handle on the toilet for it to work a couple of times.

    The breakfast was amazing. I loved how spacious the rooms were and staff was very friendly and helpful.

    Stayed in April 2023

  • Reviewed: 6 April 2023

    7.0
    overall a decent experience for my stay
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    pool water didn’t look clean - no smell of chlorine in it . hallway early in the morning had trash and food still out on the floor by elevator and main floor.

    happy hour and breakfast buffet

    Stayed in April 2023

  • Reviewed: 27 March 2023

    8.0
    Great hotel for the most part!
    • Leisure trip
    • Family with young children
    • Two-Room King Suite with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only complaints were I didn't get the correct room.. Was supposed to have the room with a balcony, but I didn't say anything because I assumed since the hotel was completely booked, I wouldn't have been able to get another. Was a little loud with all the events going on and the teenagers being loud at all hours of the night. Elevator was also slow.

    Clean room and nice staff. Room was comfortable.

    Stayed in March 2023

Showing 1 – 25

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