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Reviews of Element Austin Round Rock 3 stars

1770 Warner Ranch Drive, Round Rock, TX 78664, United States

#13 of 41 hotels in Round Rock

Guests' Choice

Review score

Based on 51 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.5

  • Location

    9.0

  • Facilities

    9.3

  • Staff

    8.4

  • Value for money

    8.3

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 16 August 2025

    10
    We had avgreat stay. Staff was helpful with had sone difficulty with reservation but was tby staff.
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    My children loved the Greek yogurt bar, flavored waters and the breakfast the hotel served.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    8.0
    It was very good for the most part.
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 7 nights

    Food choices for breakfast was quite limited, particularly hot ones.

    Hotel room was good and clean.

    Stayed in July 2025

  • Reviewed: 16 June 2025

    10
    Pleasantly surprised
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night

    I am a Bonvoy Marriott member and was not able to redeem points due to booking through Booking.com. That really was the only downside.

    We never stayed at an Element before and was pleasantly surprised. The staff were friendly and helpful and we appreciated how they catered to their guest. For example, we were told they have a large Korea clientele, so many of the signs were in Korean. I appreciated that, even though I am not Korean. The facilities were well designed, clean, and functional. We would definitely return.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 4 nights
    • Submitted via mobile

    Paid for a studio hotel room. Was put into a standard suite. Staff had no way to credit me the difference in rate. No studio rooms were available. Not sure why a studio hotel room was not reserved for me. Second day, a studio room came available but was told my stuff and kenneled pup would have to remain in a back office until ready, which was hours away. Unacceptable. Unacceptable.

    Cleanliness

    Stayed in June 2025

  • Reviewed: 6 April 2025

    10
    Pleasant
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    The variety of breakfast could have been a little better

    The location, very clean, staff was a pleasure.

    Stayed in April 2025

  • Reviewed: 10 July 2024

    7.0
    Very nice hotel. Desk staff needs people skills coaching
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Desk staff had bad people skills. Desk staff had no name tags

    Beautiful place

    Stayed in July 2024

  • Reviewed: 21 April 2024

    10
    We were there for cheer competition, the room was spacious and comfortable
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    Everything was great, maybe offer waffles at breakfast

    Desk clerks very friendly and helpful, beds were comfortable, room was large and comfy!

    Stayed in April 2024

  • Reviewed: 24 July 2023

    10
    We thoroughly enjoyed our stay!
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Nothing - it was wonderful!

    It was close to where we were, right off the highway, clean, and easy to navigate! Our room had everything we possibly could have needed, and the amenities were lovely!

    Stayed in July 2023

  • Reviewed: 2 June 2023

    10
    Always trust in Element Hotels
    • Business trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    None, always aweaome

    Element of Marriott Bonvoy is always a go to when traveling. Love the spacious rooms and modern feel.

    Stayed in May 2023

  • Reviewed: 10 May 2023

    8.0
    Cleanest hotel ever
    • Leisure trip
    • Solo traveller
    • Guest Room, 1 King
    • Stayed 1 night

    My room was next to the room for washer/dryer use, so awakened by noise at 5:30am. Not sure if it was customers using the facility or hotel staff cleaning the room.

    The cleanliness, newness of the hotel, healthy breakfast options, & customer service from the staff.

    Stayed in May 2023

  • Reviewed: 24 December 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio, 2 Queen, Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    Asia! She is such a joy! I wish I had this experience at every hotel I visited.

    Stayed in December 2022

  • Reviewed: 28 November 2022

    8.0
    Decent location
    • Leisure trip
    • Couple
    • 1 Bedroom Suite, 1 King, Sofa bed
    • Stayed 3 nights
    • Submitted via mobile

    My room had ants I reported it to management.

    The property was in a good location. There’s only one driveway entry area. If you’re not familiar with the area you could pass the location. There’s no entrance off the service road.

    Stayed in November 2022

  • Reviewed: 21 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    The bedroom in the one bedroom suite was small. It needed a little more space in it to make it easier to move around. The phone in our room didn't work (I told the front desk clerk); it was never fixed or changed out.

    The facility was VERY clean. Asia was EXTREMELY pleasant and willing to assist in any way she could to make our stay an enjoyable experience (it was my husband's birthday weekend). The bed was VERY COMFORTABLE and the shower was very roomy.

    Stayed in October 2022

  • Reviewed: 7 October 2022

    10
    Exceptional
    • Couple
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    very clean hotel with all you could use and plenty of parking. free Wi-Fi

    Stayed in September 2022

  • Reviewed: 4 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    Was disappointing in the hot food choices for breakfast. And I appreciated the one day we had towels refreshed and bed made but paper cups, coffee etc. were not replaced. And we were there four nights.

    Kitchen amenities, large space, plenty of room to move around. Front desk was very helpful.

    Stayed in October 2022

  • Reviewed: 3 October 2022

    10
    Nice hotel
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    NA

    Clean, got room upgraded, quiet, pool is nice, free breakfast

    Stayed in October 2022

  • Reviewed: 21 April 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • 1 Bedroom Suite, 1 King, Sofa bed
    • Stayed 9 nights
    • Submitted via mobile

    The customer service didn't take ownership to help customers deal with refund issues.

    Everything is good except the replying from customer service.

    Stayed in April 2025

  • Reviewed: 6 September 2024

    3.0
    Poor
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    The Price, it's to higher. I booked for 1 day and the take 2 day of my credit card. Many people in the lobby to late drinking liquors

    Stayed in September 2024

  • Reviewed: 26 April 2024

    5.0
    Not happy.
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    They said they were overbooked and could not give us a king room which we had paid for. I had confirmed our reservation earlier in the day and that didn’t seem to matter. They said not book through Booking.com to assure getting the room you paid for.

    Happy Hour.

    Stayed in April 2024

  • Reviewed: 9 May 2023

    1.0
    awful experience
    • Leisure trip
    • Couple
    • 1 Bedroom Suite, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    nothing.

    Nothing tried to pay cash and apparently that’s a problem so ended up having to stay somewhere else completely front desk guy wasn’t very professional tried to use my card which wouldn’t work because I only travel with cash don’t like when people try to act snobby needless to say will warn everyone about this property and won’t stay here at all in the future.

    Stayed in May 2023

  • Reviewed: 31 October 2022

    1.0
    TERRIBLE
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    Over 40 vehicles were broken in to! The hotel didn’t seem to care much. NO CAMERAS as well. I will NEVER stay with this company ever again!!! The hallways smelled like chemicals.

    The ease of checkin was nice. And the room was large with a comfortable bed.

    Stayed in October 2022

  • Reviewed: 10 June 2025

    10
    We really enjoyed our stay at Element Austin Round Rock!
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed - Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    The eggs. Sorry! The coffee was good, though!

    It was peaceful, clean, and quiet, and staff were friendly and accommodating.

    Stayed in June 2025

  • Reviewed: 27 March 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    n/a

    it was close to Kalahari resort and the room was absolutely great and also the staff.

    Stayed in March 2023

  • Reviewed: 30 June 2025

    1.0
    I will never go back, we will not consider Element as a viable destination.
    • Business trip
    • Solo traveller
    • Guest Room, 1 King
    • Stayed 1 night

    Front desk clerk - attitude, helpfulness was miles below sub-par. I had a minor emergency that took a bit extra time to reconcile, and asked for a bit of extra time to check out - and was refused. So I had to rush back to the hotel, ignoring the emergency, to check out on time. It only takes one bad front desk clerk to totally ruin an experience. I cannot remember any other time in my many years of travel of having faced this stark intractability. My company promotes travel to Texas communities... ExploreTexas.com... and in considering hospitality venues to add to Pflugerville, Element failed.

    I did not have time to eat for breakfast in the morning - I had an early schedule

    Stayed in June 2025

Showing 1 – 25

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