Reviews of Bend Inn & Suites 2 stars
437 Northeast 3rd Street, Bend, OR 97701, United States
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewDear Guest, Thank you for your feedback. We are pleased to hear that you found your stay convenient and a good value. Our team strives to provide comfortable accommodations with thoughtful service, and it is rewarding to know that our efforts contributed to a positive experience. We look forward to welcoming you back for another stay that is just as comfortable and convenient, ensuring each visit meets the high standards our guests expect and enjoy. Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback. We are pleased to hear that you found your stay convenient and a good value. Our team strives to provide comfortable accommodations with thoughtful service, and it is rewarding to know that our effo… Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThis is not my first stay here and won’t be my last as I go to Bend often. Though it’s an old property it is VERY clean! Additionally you can’t beat the price!
They don’t serve breakfast but it isn’t a big deal for me. However, literally steps off the property is Laurie’s restaurant.
Dear Gillian, Thank you for your thoughtful feedback. We are delighted to hear that you continue to choose our property whenever you visit Bend and that you find it very clean and great value for the price. It is wonderful to know that the nearby Laurie’s restaurant adds convenience to your stay. Our team works hard to provide a comfortable and welcoming experience, and your continued support encourages us to maintain high standards. We look forward to your next visit. Sincerely, Hotel Manager
Dear Gillian, Thank you for your thoughtful feedback. We are delighted to hear that you continue to choose our property whenever you visit Bend and that you find it very clean and great value for the price. It is wonderful to know that th… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room was excellent--spacious and clean. The staff was very helpful.
Behind the hotel is a homeless shelter and when we first arrived at the hotel we were a little apprehensive about the neighborhood, but nothing bad happened.
Dear Fritz, Thank you for your feedback. We are pleased to hear that you found your room spacious and clean and that our staff was helpful during your stay. We appreciate your understanding regarding the surrounding area and are glad your experience remained comfortable and positive. Our team is committed to providing a welcoming and safe environment for all guests, and we look forward to hosting you again, ensuring each visit is as pleasant and enjoyable as your recent stay. Sincerely, Hotel Manager
Dear Fritz, Thank you for your feedback. We are pleased to hear that you found your room spacious and clean and that our staff was helpful during your stay. We appreciate your understanding regarding the surrounding area and are glad your … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe staff was nice and location perfect
Bathroom smelled of smoke Walls dirty, had something dried that was dripping down wall. Towels one had poop or mascara all over it. Mattresses were so uncomfortable. Bathroom floors need a good cleaning, dirt built up in corners and tile black with dirt.
Dear Laura, Thank you for sharing your feedback. We are glad to hear that you found our staff nice and the location convenient. We have noted your concerns regarding the bathroom, towels, mattresses, and overall cleanliness and will be working with our housekeeping and maintenance teams to address these areas. Providing a clean and comfortable environment for our guests is important to us, and we are committed to making improvements so that future stays meet the high standards our guests expect and deserve. Sincerely, Hotel Manager
Dear Laura, Thank you for sharing your feedback. We are glad to hear that you found our staff nice and the location convenient. We have noted your concerns regarding the bathroom, towels, mattresses, and overall cleanliness and will be wo… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff was friendly. Easy to check in and out. Did not get the chance to use the pool but it is heated to 85 degrees or something and looked clean.
Not the cleanest hotel ever. There was a large yellow wet looking stain on the ceiling above my bed which made me nervous all night. Apparently they are anti marijuana. It didn't affect my stay, but it seemed odd considering it is legal in the state, but they had signs everywhere about it. The bathroom could use an update also.
Dear Sarah, Thank you for sharing your feedback. We are happy to hear that you found our staff friendly and enjoyed an easy check in and out. We have noted your concerns regarding cleanliness, the ceiling, and the bathroom and will be addressing them with our housekeeping and maintenance teams. It is good to know that the heated pool appeared well maintained, and we look forward to welcoming you back for another stay where you can enjoy a comfortable and pleasant experience. Sincerely, Hotel Manager
Dear Sarah, Thank you for sharing your feedback. We are happy to hear that you found our staff friendly and enjoyed an easy check in and out. We have noted your concerns regarding cleanliness, the ceiling, and the bathroom and will be add… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff was very accommodating and friendly. Rooms were clean
Dear Eva Jade, Thank you for your feedback. We are delighted to hear that our staff made your stay pleasant with their accommodating and friendly service. It is also wonderful to know that you found the rooms clean and comfortable. Our team strives to provide a welcoming and enjoyable experience for all guests, and your kind words encourage us to continue maintaining these high standards. We look forward to hosting you again and ensuring another stay that is just as comfortable and satisfying. Sincerely, Hotel Manager
Dear Eva Jade, Thank you for your feedback. We are delighted to hear that our staff made your stay pleasant with their accommodating and friendly service. It is also wonderful to know that you found the rooms clean and comfortable. Our tea… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location is very convenient. I appreciated the strict smoking policy. My room was very clean when I arrived, and it was kept very clean, housekeeping did a great job. One night someone was popping off in the parking lot, and the hotel employee who confronted him and politely told him to leave handled herself like a boss.
Housekeeping has an extra hour to clean rooms beyond when check-in time starts, so someone who tried to check-in behind me was told there were no clean rooms available yet and to come back later. I feel like that's kind of an important thing to know, that you may not be able to check into your room until 4PM. The staff were very nice, but disorganized. The noise from the vehicles on the street was often very loud, but that can be mitigated with earplugs. The bed was uncomfortable, I woke up with back pain. I'm unhappy with myself that I didn't catch that multiple previous reviews stated that the beds are uncomfortable. I want to be able to sleep well so that I can fully enjoy my days, so I wouldn't stay here again.
Dear Nicole, Thank you for sharing your feedback. We are glad you found our location convenient and appreciated the strict smoking policy. It is great to know that housekeeping maintained your room well and that our staff handled situations professionally. We have noted your concerns regarding check-in timing, street noise, and bed comfort and will review them with our teams. Your insights are valuable and help us continue improving the guest experience for all future visitors. Sincerely, Hotel Manager
Dear Nicole, Thank you for sharing your feedback. We are glad you found our location convenient and appreciated the strict smoking policy. It is great to know that housekeeping maintained your room well and that our staff handled situatio… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe room was affordable and in a good location.
Nobody answered the front desk phone after 5 attempts to reach them. House keeping knocked on our door at 9:45 AM even with the privacy card out. Bathroom smelled a little like pee and the comforter was paper thin with no extra bedding.
Dear Jennifer, Thank you for your feedback. We are glad you found the room affordable and the location convenient for your trip. We have noted your concerns regarding front desk responsiveness, housekeeping timing, bathroom odor, and bedding and will address them with our teams. Guest comfort and a smooth experience are important to us, and your observations help us make improvements so future stays are more comfortable, enjoyable, and aligned with the standards our guests expect. Sincerely, Hotel Manager
Dear Jennifer, Thank you for your feedback. We are glad you found the room affordable and the location convenient for your trip. We have noted your concerns regarding front desk responsiveness, housekeeping timing, bathroom odor, and bedd… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean, super convenient location, staff was very sweet, pool was a perfect temperature, such a good deal money wise
There is a homeless issue on the street behind the hotel. The bed was cheap and uncomfortable.
Dear Stephanie, Thank you for sharing your feedback. We are delighted that you found the property clean, enjoyed the convenient location, and appreciated the friendly service from our staff. It is also wonderful to hear that the pool temperature and value added to your stay. We have noted your concerns regarding the bed and surrounding area and will review them with our teams. We look forward to welcoming you back for another comfortable and pleasant visit. Sincerely, Hotel Manager
Dear Stephanie, Thank you for sharing your feedback. We are delighted that you found the property clean, enjoyed the convenient location, and appreciated the friendly service from our staff. It is also wonderful to hear that the pool tempe… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNoisy
Dear Douglas, We’re sorry to hear that noise impacted your stay. We strive to provide a peaceful environment for all our guests, and we will address this issue to ensure a quieter experience for future visits. We appreciate you sharing your thoughts and hope to provide a more restful stay next time. Sincerely, Hotel Manager
Dear Douglas, We’re sorry to hear that noise impacted your stay. We strive to provide a peaceful environment for all our guests, and we will address this issue to ensure a quieter experience for future visits. We appreciate you sharing you… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNext to Laurie’s
Huge homeless camp on the street behind the motel. Police were called and showed up in force when several were about to start a physical altercation. Dogs were fighting as well. Activity seemed like it was 24 hours a day. Was very cautious about opening the bathroom window that faced this street.
Dear Randy, We sincerely apologize for the concerns you encountered during your stay, including the surrounding noise and safety issues. This is certainly not the atmosphere we want our guests to experience, and we will review this with our team to improve security and guest comfort. We appreciate your feedback and hope to offer you a more peaceful and secure environment in the future. Sincerely, Hotel Manager
Dear Randy, We sincerely apologize for the concerns you encountered during your stay, including the surrounding noise and safety issues. This is certainly not the atmosphere we want our guests to experience, and we will review this with o… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewCouldn’t get connected to Netflix
Dear Guest, We apologize for the trouble you had connecting to Netflix during your stay. We understand how important entertainment options are, and we’ll work to ensure that our technology and connectivity are working smoothly for future guests. We appreciate you bringing this to our attention and hope to provide a better experience next time. Sincerely, Hotel Manager
Dear Guest, We apologize for the trouble you had connecting to Netflix during your stay. We understand how important entertainment options are, and we’ll work to ensure that our technology and connectivity are working smoothly for future g… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDear Alison, Thank you for your kind feedback! We're so glad to hear that you found our staff friendly. Providing excellent service is important to us, and we appreciate you recognizing their efforts. We look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Manager
Dear Alison, Thank you for your kind feedback! We're so glad to hear that you found our staff friendly. Providing excellent service is important to us, and we appreciate you recognizing their efforts. We look forward to welcoming you b… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThis was our return trip here. Good experience the 1st time so came back
That we were able to use pool before we left, it wasn't open yet had to get on the road. We enjoyed it so much the 1st time
Dear Brian, Thank you for sharing your experience! We're thrilled to hear that you enjoyed your first stay with us and decided to return. We’re sorry you weren’t able to enjoy the pool this time before leaving, but we’re happy to know you had a good experience overall. We look forward to welcoming you back for another great visit in the future, hopefully with some time to enjoy the pool! Sincerely, Hotel Manager
Dear Brian, Thank you for sharing your experience! We're thrilled to hear that you enjoyed your first stay with us and decided to return. We’re sorry you weren’t able to enjoy the pool this time before leaving, but we’re happy to know… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe service was great, I accidentally booked the wrong dates for a concert I was going to and the lovely lady at the front desk helped me figure it out and helped me refund some of the money back although I was considered a 'no show' for the first night! She went out of her way to call the manager and I was super thankful as it was practically sold out and she got me some place to sleep for the night!
Dear Jessica, Thank you for sharing such a kind feedback. We are thrilled to hear how our front desk team went above and beyond to assist you during a stressful situation. It is wonderful that their dedication and care helped you secure a comfortable stay despite the booking challenge. Stories like yours highlight the commitment of our staff to ensuring guests feel supported and taken care of. We are grateful for your recommendation and look forward to welcoming you back for another pleasant stay. Sincerely, Hotel Manager
Dear Jessica, Thank you for sharing such a kind feedback. We are thrilled to hear how our front desk team went above and beyond to assist you during a stressful situation. It is wonderful that their dedication and care helped you secure a… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat location for a weekend in Bend. Will stay here again. Everything was clean
Dear Valerie, Thank you for your positive feedback! We're delighted to hear that you had a great stay and found the location perfect for your weekend in Bend. We look forward to welcoming you again for another clean and enjoyable experience! Sincerely, Hotel Manager
Dear Valerie, Thank you for your positive feedback! We're delighted to hear that you had a great stay and found the location perfect for your weekend in Bend. We look forward to welcoming you again for another clean and enjoyable exper… Show more