Reviews of The Ridge 3 stars

La mejor zona para quedarse en NYC! Staff super friendly. Y el rooftop

No hay staff 24hs.

Location was good

Staff were non existent, no turn down service, roof terrace unfinished, beds uncomfortable

The front desk staff during operating hours were incredibly sweet and personable! They went above and beyond to make my stay smooth — making sure I could leave my luggage since I arrived early and even placing it in my room so I could go straight up when I returned. Honestly, she was one of the best parts of my stay!

While the stay overall was fine, I do think the photos of the property are a bit misleading. The pictures give the impression of a modern, minimalistic, and chic interior, but in reality, the hotel is older and somewhat dated. It looks like certain areas were repainted, but there are clear signs of age — some rust in the bathroom and older fixtures in the bedroom. For a single traveler and considering the price point during a major event weekend, it served its purpose and was functional. However, be aware that the photos don’t reflect the current condition accurately; it’s a small, simple, dated facility rather than the modern vibe the images suggest. Additionally, for light sleepers, it’s important to know that the hotel is in a lively, festive neighborhood. Even on a high floor, I could clearly hear nightclub music, traffic, and street noise. The walls are thin, so if you’re seeking a quiet environment, this may not be the best fit.

The property was very nice and the staff was friendly!

Cheap and cheerful

Stayed on a Friday night and the noise from the street below and other guests closing doors at 2am wasn’t great.

Good location and easy check in.

Ground floor room was a bit noisy.

The are very kind and friendly

The windows didn’t open. No room service

Entrance/exit Subway F around the corner. Friendly staff. Small but clean room. Many facilities: coffee, hair dryer, iron. Good size bathroom

Wifi sometimes off at night.

The room is small, but has everything you need - a microwave, mini fridge, coffee machine, toiletries. The view from the window was stunning both day and night! The bed is quite comfortable. But it was very high (I'm 160 cm) haha it was strange 😁 Whole foods is nearby and great coffee is in the same building. So you don't need anything else in terms of food. Important - online registration, and a photo of the passport and the card with which the room was paid is required. It's good that we took this card! In general, it was not very convenient to take photos of the card and passports on the road

The roof wasn't open all our stay, it's sad but not critical. Also we didn't understand how the cleaning works, they didn't change towels and did not clean for 4 nights. Perhaps we should have asked, but we didn't. Perhaps cleaning is once a week or upon request. So don't forget to ask 🙂

Location

The space is nice and the rooms are fine. Comparable to most hotels at this level. Noise was low and the beds were comfortable. I've stayed here a few times.

The booking staff was awful. I messaged them ahead of time when I found out my partner and I tested positive for covid. I asked about rescheduling or cancelling. I did not have a refundable reservation and so I expected not to be refunded, however they were blunt, rude and completely unconcerned about covid protocol. They even continued to robo-text me about checking in after I canceled the reservation. I assumed they did not update the info so I called them directly. Whoever answered had zero interest in making the situation better or even pleasant; abrupt, rude and lacking any empathy or understanding. I'll spend my money elsewhere on a place that at least pretends to give a shit.

Only location because that was the only thing i chose

It is old, dirty, ac doesnt work, staff is bot at the property. I had to wait 1 hour to check-in

Perfect location, it has all the facilities you need, great the fact that downstairs there’s free drinkable water. The bathroom was comfortable, big shower and clean.

The fact that there was some dust behind the bed

Outstanding staff, easy process, excellent attention to detail.

N/A

Adequate little hotel, facilities were fine and bed was really comfy. Had very little contact with staff but when I did they were nice enough.

Despite being very thoroughly advertised as a hotel with a roof terrace (which we had undoubtedly paid a premium for), we arrived to find that the terrace was UNDER CONSTRUCTION. This was not communicated to us in advance, or even at check-in - we only found out upon trying to go up there, and the hotel staff seemed indifferent to the issue. This was my only gripe and the hotel itself is actually fine, I just think it is very serious false advertising.