Reviews of DoubleTree by Hilton Tucson-Reid Park 3 stars

It was close to the place we had an event at

That we had to switch rooms at 10 pm because the AC wasn’t working and was moved to a room which was an upgrade to a king suite on the second floor and there was no elevators on the outside of the building and the stairwell was dark. AC still wasn’t working had to have a tech come to the room to drain something in the AC unit. He told us it should start working. We were exhausted and fell asleep. Woke up sweating. Left for our event at 11am left the AC at 60 degrees returned at 6pm and the room was at 75. Gave it a couple of hours and asked the front desk if they had any fans for us to borrow they said no. Wanted to switch us rooms AGAIN but we refused since that would have been the second time at night we would have to switch. They ended up bringing us 2 fans after they said they had none and it helped alittle. We left the hotel and will probably never return to another Doubletree or at least that location.

Close to stores

The air conditioner didn't work properly and I had to ask for a different room.

one pool gate not working correctly

location. It was close to U of Arizona and Reid Park Zoo.

Our shower did not drain well.

It needs to be cleaned and maintained more. Last time we stayed it looked cleaner, now the grounds were unkept by the courtyard rooms and the courtyard had some trash.

The room had a smell of mold and very outdated decoration. The bed was very uncomfortable; the front desk was not very friendly and the service at the restaurant for breakfast was slow even with 3 table in the entire place. We went to the bar in the avelina restaurant, and the bartender was even worse. We ask for what kind of tequila do you have answer " look on shelve its right here " Overall not worth the money

I usually enjoy staying at your hotel the pool is big and spacious but Sunday no towels were out. When we arrived room especially the bathroom was was hot very 🥵 hot room was hot I put thermostat to 69 immediately it took all night to cool room also killed the biggest roach I ever seen in wash basin terrible experience

Need I say more!

Nothing

It was a dirty room, the service slow and bad, the toilet was broken, there were bugs in the room, the room smelled bad (stuffy smell and vomit smell in one corner). After leaving, the hotel accused me of stealing pillows (the room service had taken them away!) and charged me for them. When I called them about it, they first left me on the line for 30 minutes, then said they would call me back after finding out what happened. That call never came. Bad hotel, bad rooms, bad business practices! Stay away from it!

The pool the staff the breakfast

The heat the ac would not cool the room even when we where moved rooms still hot and I paid for 2 patio rooms for 2 nights each and I didn’t get a patio for neither room also was never offered my free cookies.

There is a lovely pool, a gym and nice grounds with paths for walking around.

Nothing. It would have been nice to be provided water bottles in the rooms without having to pay for them.

Friendly staff and lovely pool facilities

Although I had received a booking confirmation email. The hotel couldnt find our 2 rooms on their system. The sofa bed had a dirty mattress cover, that the hotel changed instantly once we advised them

Spacious room.

Clean,quiet and great staff

Clean comfortable room.

I would have like a room with a better view of the courtyard not just dead grass.

The roofers started repairing the roof at 2:30 am