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  5. Reviews of DoubleTree by Hilton Hotel Philadelphia Center City

Reviews of DoubleTree by Hilton Hotel Philadelphia Center City 4 stars

237 South Broad Street, Philadelphia, PA 19107, United States

#61 of 95 hotels in Philadelphia

Guests' Choice

Review score

Based on 840 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.1

  • Facilities

    8.0

  • Staff

    8.4

  • Value for money

    7.6

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 1 September 2025

    9.0
    Very good location to explore a terrific/ vibrant city with lots of history
    • Leisure trip
    • Couple
    • Queen Room with Bath Tub - Disability Access
    • Stayed 3 nights

    ?

    Very friendly and attentive staff. Nice large/spacious room. Comfortable beds and pillows. Good informative leaflets on local eateries. great location, everything was only minutes away. close to rail station.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    9.0
    Brilliant. We love Philly. If & when We visit again, we would stay in this hotel again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View - High Floor
    • Stayed 3 nights
    • Submitted via mobile

    The price of the breakfast. It was very over priced so we ate elsewhere.

    I liked the room. It was spacious, clean & the view was amazing (24th floor) loved the shape of the windows. The bed was really comfy & the pillows were the best I’ve ever slept on. Staff were super friendly & helpful. Always had a lovely smile on their faces. The kids loved the pool. We ate in the hotel restaurant two evenings whilst we were there. It was nice & reasonably priced.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Excellent place to stay if you plan on experiencing the city!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hypoallergenic
    • Stayed 2 nights
    • Submitted via mobile

    The elevators were very noisy (rickety and shakey sounding). We stayed during a busy time so it was a long wait for elevators. The parking was very tight in the garage and the garage was not well lit and smelled, especially in the stairwells.

    I liked the closeness to everything. The staff was incredibly helpful and friendly. The room was very clean and well lit. The convenience store in the lobby was also incredibly helpful, but a little on the pricey side. The outside seating area on the fifth floor was an excellent way to spend time outside without all of the rushing of the city

    Stayed in August 2025

  • Reviewed: 15 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The shower didn’t have cold water

    clean, spacious, comfortable

    Stayed in July 2025

  • Reviewed: 15 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    That you had to request a microwave for room and then only if they were available.

    The location, it was clean, staff was friendly, quiet

    Stayed in August 2025

  • Reviewed: 14 August 2025

    7.0
    Not well maintained facilities. Many cleaning issues.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights

    Cleaning

    The staff were very friendly

    Stayed in August 2025

  • Reviewed: 13 August 2025

    9.0
    The staff was great, the staff was helpful, staff was courteous, or in person. Not as nice over the phone. The place was
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Not very much accommodating over the phone and asking about early check-in. But it very well when you got to the property of handling early check-in.

    Clean

    Stayed in August 2025

  • Reviewed: 12 August 2025

    9.0
    Overall I would stay there again.
    • Leisure trip
    • Solo traveller
    • Queen Room with City View - High Floor
    • Stayed 1 night

    The check in wait, should have had more people to handle it. Didn't like that I had to pay for parking.

    The quietness of being on the 24th floor, very clean room. the bed was very comfortable. the elevators worked well. the included breakfast was excellent along with the hostess. They were were very polite and professional.

    Stayed in August 2025

  • Reviewed: 1 August 2025

    9.0
    Good place to stay
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The one thing that I didn’t like was that we should join and register to the hilton honors to get access to WiFi for free Most places have free wifi without any restrictions

    The room was spacious and they were cleaning the room every day The breakfast was also good

    Stayed in July 2025

  • Reviewed: 30 July 2025

    8.0
    We liked it.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights

    Noisy air conditioning in the next room.

    The hotel is situated close to the center. Good WiFi.

    Stayed in July 2025

  • Reviewed: 30 July 2025

    7.0
    It’s a Good price for the location.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The cleanliness of the bathroom. The tub had a little rust and the wallpaper was peeling. The pool also needs some type of treatment as it was cloudy.

    We liked the location. The room was spacious and comfortable for our family of 4 (2 adults, 2 kids under 5).

    Stayed in July 2025

  • Reviewed: 30 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with City View - High Floor
    • Stayed 3 nights
    • Submitted via mobile

    Holding $50usd per night and still not cleared back to our account 5 days later. Front revolving door broken the whole time we were there.

    The bed was comfortable

    Stayed in July 2025

  • Reviewed: 22 July 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The front desk people could have more info on the theaters across the street. Maybe have a list of the names of the theaters and a calender of events. I may have gone to a show if i had the info in time.

    Central to many attractions. Great room. Roomy. Comfortable and restful. Parking really close but not an elevator directly into the hotel. Its outside next to the hotel direway.

    Stayed in July 2025

  • Reviewed: 14 July 2025

    8.0
    Value for money, would definitely recommend to others.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    After checking out, we were no longer allowed to access the fitness center - where the water dispenser was.

    Central location, low room cost. The staff who checked us in was very polite and accommodating. The room was huge, albeit a bit dated.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Loud- we could hear the street noise and noise within the hotel all night.

    Good location

    Stayed in May 2025

  • Reviewed: 9 July 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room with City View - High Floor
    • Stayed 5 nights

    No real meal service other than in the bar. Was not around for the breakfast setupon the 2nd floor.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    9.0
    Really nice place to stay
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean room and friendly staff

    Stayed in May 2025

  • Reviewed: 29 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t like that there were no microwaves in all the rooms. The front desk only had a limited number of microwaves to give out to the guest and there wasn’t a microwave downstairs in the eating lounge. We had a refrigerator in the room, but had to throw away our leftovers, since we couldn’t warm any of it up.

    Excellent location, spacious room, and clean. I love that there is a parking lot that is easily accessible and that I can use my room key to get in and out of the the parking lot.

    Stayed in June 2025

  • Reviewed: 27 June 2025

    7.0
    Excellent location
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool was closed, the bathrooms have no extractor fan

    The beds are very comfortable

    Stayed in June 2025

  • Reviewed: 23 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Didn't know about road closure. Alot of kids yelling and running in hallway. Pool small

    Location was pretty good. Was clean

    Stayed in June 2025

  • Reviewed: 21 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The room was smaller then I thought

    That is was convicted for getting around downtown

    Stayed in June 2025

  • Reviewed: 7 June 2025

    9.0
    Very nice, clean facilities, friendly staff and access to public transportation-- would stay again
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Hypoallergenic
    • Stayed 1 night

    Parking was my least favorite -- not used to all of the xtra information

    Location, room set up

    Stayed in May 2025

  • Reviewed: 2 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room with City View - High Floor
    • Stayed 3 nights
    • Submitted via mobile

    Although breakfast options are great the evening bar menu was just adequate.

    Hotel is central in a good area.

    Stayed in June 2025

  • Reviewed: 23 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    There was no microwave

    Everything was good

    Stayed in May 2025

Showing 1 – 25

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