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Reviews of DoubleTree by Hilton Collinsville/St.Louis 4 stars

1000 Eastport Plaza Drive, Collinsville, IL 62234, United States

#5 of 10 hotels in Collinsville

Guests' Choice

Review score

Based on 79 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.5

  • Location

    9.2

  • Facilities

    8.3

  • Staff

    9.1

  • Value for money

    7.4

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 20 August 2025

    9.0
    The stay was enjoyable. Location was one of the reasons why I booked!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was nothing I did not like about the property.

    The property was clean, as well as well maintained. The Location was everything! Close to different restaurants amongst other things!

    Stayed in August 2025

  • Reviewed: 16 August 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hard to keep room cool enough

    Clean

    Stayed in August 2025

  • Reviewed: 11 July 2025

    7.0
    Not so pleasant experience
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    First off, I booked two rooms and expected to be a conjoined room, and they weren't. I had even asked for a conjoined room.I didn't like the fact that I had cereal still on the floor and a taco bell cup in one of the dresser drawers with liquid in it and chewed up peppermints alongside it on a napkin, I had a horrible experience with someone next door she decided to tell us to be quiet at 9 pm in the hallway because my 2yo neice decided to take off running in the hallway. I can understand if it was 11 or so, but 9pm. It was just overall a not so pleasant experience. I expected more from your establishment, especially when it comes to the cleanliness of your rooms.

    I loved that the front desk staff was extremely friendly. They really did an awesome job with making me feel welcomed.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    9.0
    Very nice room for the cost, clean comfortable, friendly staff
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Courtyard View
    • Stayed 3 nights
    • Submitted via mobile

    No microwave in room,

    N/a

    Stayed in July 2025

  • Reviewed: 1 May 2025

    9.0
    Pleased with my stay!
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom is tiny. You can’t leave the door open without blocking the shower/tub. Over priced.

    Very clean. Polite staff. Very close to the convention center. Pool was warm and clean.

    Stayed in April 2025

  • Reviewed: 8 January 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Maintenance on parking lots and entrances poorly maintained. Back up safety measures needed. Absolutely no snow removal nor clearing of handicap spaces. All surrounding hotel free of snow and safer entrances. Breakfast was below bad. Hot food was cold.

    Nice and clean rooms.

    Stayed in January 2025

  • Reviewed: 21 October 2024

    8.0
    It was ok but not clean and felt uncomfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    Our room was not clean especially the bathroom

    Bacon was real bacon not thin and fake

    Stayed in October 2024

  • Reviewed: 19 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old sofa bed didn't work. We were moved to another room that didn't have a refrigerator and the toilet barely worked.

    Great customer service and very clean.

    Stayed in August 2024

  • Reviewed: 15 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I thought I upgraded to a suite. Still plenty of room. Hallway was musty smelling.

    Great location and amenities. Staff was really nice.

    Stayed in July 2024

  • Reviewed: 17 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Low toilet , peeling wallpaper

    Staff was very helpful, breakfast was good .

    Stayed in June 2024

  • Reviewed: 25 April 2024

    8.0
    Good location.
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The tub fills up when you’re showering because of slow drainage.

    Lots of restaurants and shopping centers around.

    Stayed in March 2024

  • Reviewed: 4 January 2024

    8.0
    It was great
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Porters steak house was amazing food was delicious the waiter Chris was amazing

    Stayed in December 2023

  • Reviewed: 3 December 2023

    8.0
    Added to travel stay
    • Couple
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No breakfast included

    Toiletries smelled good. They let us check in early

    Stayed in December 2023

  • Reviewed: 7 September 2023

    8.0
    For an overnight stay it ws good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    The carpets in the halls are very stained and have an odor.

    Good area to socialize with local family

    Stayed in September 2023

  • Reviewed: 29 August 2023

    7.0
    Nothing special for the cost.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The bathroom water temperature has a mind of its own, and it's a very temperamental mind. Not really enough light in the room, and this seems to be a Hilton thing. No hottub. Nothing really horrible, but I feel I don't get any better of a stay than I do at other hotels I pay less for.

    Beds were comfortable, and the attached bar/restaurant (Porters) was exceptional. Location is very convenient to the Gateway Convention Center and a host of other businesses. No big issues.

    Stayed in August 2023

  • Reviewed: 9 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Bath Tub - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed frames are scratched. Ours is really bad. They need replace the bathrooms are super small.

    Stayed in July 2023

  • Reviewed: 30 May 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn't get to eat breakfast. Started a little too late. We needed to b on the road

    Stayed in May 2023

  • Reviewed: 19 September 2022

    9.0
    Have stayed here numerous times and will continue.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room could use a good cleaning.

    The staff as always was great.

    Stayed in September 2022

  • Reviewed: 6 July 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hello. To say that I am upset with my stay with you is to say nothing. I am very dissatisfied and outraged. Firstly, the room was not cleaned. There was paper on the floor in the toilet. The toilet was not flushed. This can be seen in the photo. The water in the bathtub did not flush. There was a lot of dust and dirt everywhere. I had to pay for breakfast twice. I will be forced to publish these photos in the hotel reviews. They charged for breakfast twice

    Stayed in July 2025

  • Reviewed: 15 May 2025

    10
    Excellent hotel!
    • Business trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    nothing

    Amazing hotel all the way around. The breakfast is to die for!

    Stayed in February 2025

  • Reviewed: 1 April 2025

    5.0
    The staff, rooms & pool was very nice! Was very upset with the misleading about the free breakfast.
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    This hotel listed free breakfast, which in fact they don’t have. Very disappointing booking a hotel that claimed to have free breakfast & didn’t.

    The rooms were very nice & comfortable! The pool was also nice!

    Stayed in March 2025

  • Reviewed: 28 March 2025

    5.0
    Choose another location.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room was not clean when we checked in, carpet very dirty. Coffee maker broken. We stayed 2 days and after the first night a note from management was slipped under our door that housekeeping was unavailable due to understaffed. Breakfast was supposed to be included and was not. We had to pay extra.

    The outside fire pit.

    Stayed in March 2025

  • Reviewed: 12 November 2024

    10
    nice place will definitely return!!
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the hott water in the shower was like none existent!!

    it was a very nice hotel with a very good free breakfast! and the price was not absolutely insane also was right by the convention center wwhich is why we was there

    Stayed in November 2024

  • Reviewed: 24 September 2024

    6.0
    My stay was okay.
    • Leisure trip
    • Solo traveller
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    For the price of the room, I could have stayed somewhere else, with breakfast and dinner included. I did not care for the color of the walls in the hallway on the third floor and room. Some sort of pea green on one side and a dark iridescent yellow on the other. After really good steak dinner, I went for a walk around the parking lot and was approached by a stunning black woman. She made her intentions provocative.

    The location was good. It was quiet.

    Stayed in September 2024

Showing 1 – 25

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