1000 Eastport Plaza Drive, Collinsville, IL 62234, United States
#5 of 10 hotels in Collinsville
Guests' ChoiceBased on 79 hotel reviews
7.9Cleanliness
8.1
Comfort
8.5
Location
9.2
Facilities
8.3
Staff
9.1
Value for money
7.4
Free WiFi
8.5
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End of dialog contentReviewed: 20 August 2025
Raquel
United StatesThere was nothing I did not like about the property.
The property was clean, as well as well maintained. The Location was everything! Close to different restaurants amongst other things!
Stayed in August 2025
Reviewed: 16 August 2025
Michael
United StatesHard to keep room cool enough
Clean
Stayed in August 2025
Reviewed: 11 July 2025
Sharmaine
United StatesFirst off, I booked two rooms and expected to be a conjoined room, and they weren't. I had even asked for a conjoined room.I didn't like the fact that I had cereal still on the floor and a taco bell cup in one of the dresser drawers with liquid in it and chewed up peppermints alongside it on a napkin, I had a horrible experience with someone next door she decided to tell us to be quiet at 9 pm in the hallway because my 2yo neice decided to take off running in the hallway. I can understand if it was 11 or so, but 9pm. It was just overall a not so pleasant experience. I expected more from your establishment, especially when it comes to the cleanliness of your rooms.
I loved that the front desk staff was extremely friendly. They really did an awesome job with making me feel welcomed.
Stayed in July 2025
Reviewed: 10 July 2025
Tracy
United StatesNo microwave in room,
N/a
Stayed in July 2025
Reviewed: 1 May 2025
Emalee
United StatesThe bathroom is tiny. You can’t leave the door open without blocking the shower/tub. Over priced.
Very clean. Polite staff. Very close to the convention center. Pool was warm and clean.
Stayed in April 2025
Reviewed: 8 January 2025
Rhonda
United StatesMaintenance on parking lots and entrances poorly maintained. Back up safety measures needed. Absolutely no snow removal nor clearing of handicap spaces. All surrounding hotel free of snow and safer entrances. Breakfast was below bad. Hot food was cold.
Nice and clean rooms.
Stayed in January 2025
Reviewed: 21 October 2024
Julie
United StatesOur room was not clean especially the bathroom
Bacon was real bacon not thin and fake
Stayed in October 2024
Reviewed: 19 August 2024
Delwin
United StatesOld sofa bed didn't work. We were moved to another room that didn't have a refrigerator and the toilet barely worked.
Great customer service and very clean.
Stayed in August 2024
Reviewed: 15 July 2024
Day
United StatesI thought I upgraded to a suite. Still plenty of room. Hallway was musty smelling.
Great location and amenities. Staff was really nice.
Stayed in July 2024
Reviewed: 17 June 2024
Dean
United StatesLow toilet , peeling wallpaper
Staff was very helpful, breakfast was good .
Stayed in June 2024
Reviewed: 25 April 2024
Jones
United StatesThe tub fills up when you’re showering because of slow drainage.
Lots of restaurants and shopping centers around.
Stayed in March 2024
Reviewed: 4 January 2024
Gates
United StatesPorters steak house was amazing food was delicious the waiter Chris was amazing
Stayed in December 2023
Reviewed: 3 December 2023
Christina
United StatesNo breakfast included
Toiletries smelled good. They let us check in early
Stayed in December 2023
Reviewed: 7 September 2023
Kay
United StatesThe carpets in the halls are very stained and have an odor.
Good area to socialize with local family
Stayed in September 2023
Reviewed: 29 August 2023
Koons
United StatesThe bathroom water temperature has a mind of its own, and it's a very temperamental mind. Not really enough light in the room, and this seems to be a Hilton thing. No hottub. Nothing really horrible, but I feel I don't get any better of a stay than I do at other hotels I pay less for.
Beds were comfortable, and the attached bar/restaurant (Porters) was exceptional. Location is very convenient to the Gateway Convention Center and a host of other businesses. No big issues.
Stayed in August 2023
Reviewed: 9 July 2023
Brooke
United StatesBed frames are scratched. Ours is really bad. They need replace the bathrooms are super small.
Stayed in July 2023
Reviewed: 30 May 2023
Anita
United StatesDidn't get to eat breakfast. Started a little too late. We needed to b on the road
Stayed in May 2023
Reviewed: 19 September 2022
Matthew
United StatesThe room could use a good cleaning.
The staff as always was great.
Stayed in September 2022
Reviewed: 6 July 2025
Andrey
GermanyHello. To say that I am upset with my stay with you is to say nothing. I am very dissatisfied and outraged. Firstly, the room was not cleaned. There was paper on the floor in the toilet. The toilet was not flushed. This can be seen in the photo. The water in the bathtub did not flush. There was a lot of dust and dirt everywhere. I had to pay for breakfast twice. I will be forced to publish these photos in the hotel reviews. They charged for breakfast twice
Stayed in July 2025
Reviewed: 15 May 2025
Eileen
United Statesnothing
Amazing hotel all the way around. The breakfast is to die for!
Stayed in February 2025
Reviewed: 1 April 2025
Vanessa
United StatesThis hotel listed free breakfast, which in fact they don’t have. Very disappointing booking a hotel that claimed to have free breakfast & didn’t.
The rooms were very nice & comfortable! The pool was also nice!
Stayed in March 2025
Reviewed: 28 March 2025
Regina
United StatesRoom was not clean when we checked in, carpet very dirty. Coffee maker broken. We stayed 2 days and after the first night a note from management was slipped under our door that housekeeping was unavailable due to understaffed. Breakfast was supposed to be included and was not. We had to pay extra.
The outside fire pit.
Stayed in March 2025
Reviewed: 12 November 2024
Cote
United Statesthe hott water in the shower was like none existent!!
it was a very nice hotel with a very good free breakfast! and the price was not absolutely insane also was right by the convention center wwhich is why we was there
Stayed in November 2024
Reviewed: 24 September 2024
Timothy
United StatesFor the price of the room, I could have stayed somewhere else, with breakfast and dinner included. I did not care for the color of the walls in the hallway on the third floor and room. Some sort of pea green on one side and a dark iridescent yellow on the other. After really good steak dinner, I went for a walk around the parking lot and was approached by a stunning black woman. She made her intentions provocative.
The location was good. It was quiet.
Stayed in September 2024
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