We only had 1 issue. Our room number was 211 and at time we could not get into our room. Looked like the keycard worked, and using the app to unlock the door also turned green but the door was still stuck. Maintenance came extremely fast and was able to get the door open.

I didn't eat at breakfast but my family did and they had nothing but great things to say about the food and service. The pool was very nice and clean. The fitness center was also clean and organized. The TV in our room was very large, we didn't expect that.

Stayed in August 2025

The staff is not very welcoming. When you enter the restaurant, they don't greet you but rather ignore you. The receptionist has charged me twice the amount I have booked the hotel for and tried to convince me this is correct. Had to fix it with her colleague next day. The swimming pool was dirty, with plastic and hair floating there, we walked away.

The location is good and despite it being a rather old hotel, all worked well and was clean.

Stayed in June 2025

Decent

Stayed in June 2025

Didn't like the hold fee for two rooms. I reserved two rooms but I'm thinking it could've been one fee for both. Bed was a bit lumpy

Didn't like the hold fee for two rooms. I reserved two rooms but I'm thinking it could've been one fee for both.

Stayed in May 2025

Wasn't happy when I asked where the free breakfast was served & the clerk said I'll check. See then told me we didn't get the free breakfast after checking her computer I wasn't happy When I booked the room it was advertised free breakfast. And then of course when we get there no breakfast. Guess we won't be booking Hilton properties any time soon. Also I don't know why you don't offer queen size beds

We had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

Stayed in December 2024

Knowledgeable staff.

I was greeted with professional courtesy. I was not told there was no contentnental breakfast as some brand hotels include. When I asked the staff sent me in circles as if they didn't know. Terrible service.

Stayed in December 2024

Close to the Airport

Stayed in November 2024

This review has been hidden because it doesn't meet our guidelines.

I booked Here partly because the gym looked good But some of the equipment, such as the bicycle, was broken and there was nobody around to show me how to adjust some other stuff.

Very helpful staff

Stayed in September 2024

Overall my stay was good, however some of the front desk staff ladies are rude sometimes. Felt like they were not willing to help.

I was there working, served the purpose and everything went well.

Stayed in October 2024

Lighting was bad. Too dark in the room.

Stayed in August 2024

Costumer service

Lady in the lobby was rude.

Stayed in June 2024

I was billed to my card more than my room receipt. Please explain and return my funds back to my card.

My bed was comfortable

Stayed in May 2024

The hallways leading to the pool were SHIVERING cold (the thermostat on the wall in the snack area said 52). The pool area itself was not as cold, but it was quite chilly. I also wonder how much chlorine was in the pool. My daughter and I both had a rash covering our arms and legs after swimming, and we have never had that from any pool.

The beds were comfortable and the rooms were clean

Stayed in February 2024

I didn’t like that some guest don’t get the complimentary breakfast depending how they booked. We booked with Booking.com and received vouchers for it. Whereas my family that stayed did not. The Elevators are kind of sketchy and worked intermittently. The hallways are long and kind of confusing.

The pool area was the best hotel pool area I’ve ever been to.

Stayed in November 2023

Asked for extra pillows, didn’t get extra pillows. Windows and curtains weren’t very clean. Not many towels

The Bed was comfortable . Room had a good TV size. And the complementary cookies were a good touch.

Stayed in October 2023

The house cleaning never came to clean the room. Last day the finally came right before check out.

Loved the cookies and the location and how the pictures matched the look.

Stayed in September 2023

I stayed at Room 328, and sadly, the sink in the bathroom needs de-clogging. Also, I found it strange that there wasn't a mini-fridge in the room. I would have given them a higher rating if it weren't for these.

If you are familiar with US domestic travel, then you are probably aware of the various US hotel chains out there that range from super budget to super premium. Doubletree by Hilton I would say is somewhere in the middle leaning more towards premium. This means in my opinion a hotel property that offers rooms that are clean, beds that are comfortable, bathrooms with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool. The Doubletree property at Arlington Heights, Chicago meets all of these and at reasonable rates. Parking is also ample, and if you don't want to eat at the hotel, there are restaurant choices nearby, and there is a Denny's right next to the hotel parking lot. And the free cookie upon check-in I thought was a nice touch! Good job Doubletree!

Stayed in September 2023

Air conditioner in room was so loud we couldn't hear each talk. Volume on TV had to be set high in order to hear over air conditioner..there was no way to turn fan off in the bathroom which added to the mouse factor. The was a constant running g water sound inside the wall of the bathroom. We won't being going back

Stayed in July 2023

It should have free coffee or breakfast

Everything

Stayed in June 2023

Not worth what we paid. The pool closes early without explanation. The toilet made a loud sound. We had to change rooms due to the first one smelling of smoke. The breakfast was 20 dollars a person!! A water bottle 2.50. Old school hotel.

The staff were okay and helpful. The pool was good for kids. It was heated. The beds were good and second room clean enough. Floor seemed dirty,no bag in trash cans.

Stayed in April 2023

The plumbing makes ALOT of Noise when you or a neighboring room turns on the shower 🚿.

The Staff was very friendly and helpful. I forgot to bring hair tie and receptionist was kind enough to offer me one of hers. The rooms were clean and spacious.

Stayed in April 2023

Dated rooms... no mini fridge..

Location

Stayed in April 2023

Walls are pretty thin, but not an issue if you’re not excessively loud, which no one was.

We were in town for events in the area, so the location was perfect. Definitely not for anyone wanting to visit Chicago, specifically, as it’s about half an hour or more depending on traffic. Rooms were cozy enough and the staff was great.

Stayed in February 2023