Reviews of Doubletree By Hilton New York Times Square West 4 stars
350 West 40th Street, Hell's Kitchen, New York, NY 10018, United States
#397 of 429 hotels in New York
Guests' ChoiceReview score
Based on 5688 hotel reviews
6.9Score breakdown
-
Cleanliness
7.4
-
Comfort
7.6
-
Location
8.5
-
Facilities
6.9
-
Staff
7.7
-
Value for money
6.8
-
Free WiFi
8.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 2 September 2025
Helene
Switzerland11 reviews6.0Pleasant- • Leisure trip
- • Solo traveller
- • King Bed with City View
- • Stayed 3 nights
- • Submitted via mobile
The hotel is falling apart, this place haven’t been properly maintained, lots of things ripped off/ missing/ dirty across the hotel, elevators and rooms. The waiting time for the elevators is insane and the lobby is not big enough for the amount of people checking in and out and waiting for the elevators. Also, why is it so messy behind the counter?! At checking staff was unfriendly, even took my deposit twice when it worked out the first time…
The location is perfect for visiting with many subway stations nearby. The price was good for the quality. I’m glad I didn’t pay more. The cleaning crew is polite and very nice.
Stayed in September 2025
-
Reviewed: 1 September 2025
Alicia
United States2 reviews6.0“Nice personnel but clogged drain, 2 elevators out of service and no fruit available for an expensive breakfast made the”- • Leisure trip
- • Solo traveller
- • King Bed with City View
- • Stayed 3 nights
- • Submitted via mobile
Breakfast $30 and out of fruit. Shower drain completely clogged, had to shower in 30 seconds before an overflow. Only 2 elevators available as one was waiting for parts and the other was used for only cleaning personnel so the wait times were very long.
Close to Metro. All personnel helpful and friendly. Cookies.
Stayed in September 2025
-
Reviewed: 1 September 2025
Ro'dreko
United States3 reviews8.0Very good- • Leisure trip
- • Couple
- • King Bed with City View
- • Stayed 3 nights
- • Submitted via mobile
The shower is too damn small. I could barely fit in the shower.
The location was great. It's walking distance from Time Square.
Stayed in August 2025
-
Reviewed: 29 August 2025
Louis
United States4 reviews7.0“May stay decent.”- • Leisure trip
- • Group
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
The lighting in the bathroom could be brighter. It seemed to low lit.
The location was pretty good. Being 5-15 walks to nice attractions.
Stayed in August 2025
-
Reviewed: 28 August 2025
Rachel
United Kingdom2 reviews8.0“Great for one night”- • Leisure trip
- • Solo traveller
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
The reception area was very busy and a little overwhelming when i first arrived I didn’t know what to check in and the lifts were busy all the time.
The room was very comfortable and even had heating.
Stayed in August 2025
-
Reviewed: 27 August 2025
Xue
Canada14 reviews6.0Pleasant- • Leisure trip
- • Couple
- • King Bed with City View
- • Stayed 1 night
- • Submitted via mobile
location
Room is too small for the king room, bathroom door can not closed Always crowded in the lobby
Stayed in August 2025
-
Reviewed: 27 August 2025
Aine
United Kingdom7 reviews1 helpful vote7.0Good- • Leisure trip
- • People with friends
- • King Bed with City View
- • Stayed 2 nights
- • Submitted via mobile
Air con broken
Stayed in July 2025
-
Reviewed: 27 August 2025
Tiago
Germany99 reviews9 helpful votes8.0“Nice location and overall OK experience.”- • Business trip
- • Couple
- • King Bed with City View
- • Stayed 5 nights
The elevators are often full, so it may take a while to get to your floor. The lobby is often full and noisy, and the rooms are not very spacious, so this is something to consider if you expect large rooms. The price is high for the quality you get, but this is NYC, so it is to be expected.
The hotel is conveniently located near restaurants, Times Square, shopping, metro, Port Authority and Penn Station. The facilities are in general OK, and there is a gym available for the guests as well.
Stayed in August 2025
-
Reviewed: 26 August 2025
Jahsent
Jamaica1 review8.0“It was okay”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 4 nights
- • Submitted via mobile
The keylock and cards were tricky. A mini fridge would have been cool. The elevators took a little while, but that was to be expected with the volume of people. If water bottles were available in rooms, that would be nice. Unrelated to staying at the hotel, but trying to get in contact with them prior to this day to guarantee check-in time was extremely difficult.
The room was quiet and had a nice bed. I appreciate the staff handing out cookies and water for the long wait for check-in. Checkout was quick and simple.
Stayed in August 2025
-
Reviewed: 26 August 2025
Ziv
Israel3 reviews7.0“Overall ok but not amazing”- • Leisure trip
- • People with friends
- • Standard King Room
- • Stayed 6 nights
- • Submitted via mobile
It was over crowded and the night that the rooftop was working you could have waited for a elevator for like 10 minutes
Joana was really helpful and nice
Stayed in August 2025
-
Reviewed: 25 August 2025
Nieves
United States1 review8.0Very good- • Leisure trip
- • Family with young children
- • Two Double Beds Premium City View
- • Stayed 2 nights
the extra cost
bed
Stayed in August 2025
-
Reviewed: 23 August 2025
Lana
Canada10 reviews7.0“Nice view from the 32nd floor!”- • Leisure trip
- • Family with young children
- • Two Double Beds Premium City View
- • Stayed 4 nights
- • Submitted via mobile
The shower didn't drain as quickly as expected and the bathroom counter was a little small. The tv defaulted to a different HDMI setting for cable or streaming platforms. Was a learning curve to figure that out.
Staff were friendly and hospitable. Lounge and bar were very nice. Beds were comfortable and clean. Quiet inside the rooms. Could not hear other guests on our floor.
Stayed in August 2025
-
Reviewed: 23 August 2025
Sampat
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Two Double Beds Premium City View
- • Stayed 1 night
- • Submitted via mobile
Make bed bigger
Stayed in August 2025
-
Reviewed: 22 August 2025
Amanda
United Kingdom11 reviews3 helpful votes7.0“Great holiday”- • Leisure trip
- • Family with young children
- • Two Double Beds Premium City View
- • Stayed 4 nights
- • Submitted via mobile
Breakfast was quite disappointing, not much of a choice. Advice: No point paying for full breakfast just pay for the continental as all the food is laid out for everyone. The plug sockets with charging points did not work well, on one the charger was broken. Also the smoke detector had come away from the wall and was flashing. Told reception but both things were not fixed.
Location very good and staff very friendly. Because they couldn’t provide us with the room we paid and requested they gave us complimentary breakfast for the duration of our stay.
Stayed in August 2025
-
Reviewed: 22 August 2025
Aurelija
United States15 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
The room didn’t feel very clean, especially the shower corners and carpet, which need more attention.
The staff were very nice and helpful
Stayed in August 2025
-
Reviewed: 20 August 2025
Sandina
United States5 reviews1 helpful vote7.0“I am glad it was clean and great location.”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted via mobile
I booked a double bed room and checked in via the app. Upon arrival, I was told the room didn’t have ac, and the only other available room was a single bed room. The next day, they moved my luggage to a double bed room, but i could still access the old single bed room. Luckily, only the cleaning crew was inside. They could have updated the app to tell me my new room number and where our baggage was. I had to stand in a long line to check in again and get the new keys. Additionally, guest were making noise in the corridors at all hours of the night and day. Woke us up at 4 am.
Location
Stayed in August 2025
-
Reviewed: 20 August 2025
Gaelle
United States6 reviews2 helpful votes8.0“Overall l enjoyed my stay.”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted via mobile
The rooms are small.
Good location and the staff are nice. Jane was very professional and kind.
Stayed in August 2025
-
Reviewed: 20 August 2025
Michael
United Kingdom17 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 4 nights
Queues for elevators.
Stayed in August 2025
-
Reviewed: 19 August 2025
Wayne
United States5 reviews8.0“All in all my stay at the hotel was enjoyable.”- • Leisure trip
- • Solo traveller
- • One King Bed Hearing Accessible
- • Stayed 1 night
- • Submitted via mobile
On my final day at the hotel the breakfast did not have any bacon available.
The breakfast was adequate.
Stayed in August 2025
-
Reviewed: 19 August 2025
Cristina
Germany35 reviews6 helpful votes8.0Very good- • Leisure trip
- • Couple
- • King Bed with City View
- • Stayed 2 nights
- • Submitted via mobile
Rooms are small for the price but it was ok
It is a good hotel for a night or two
Stayed in August 2025
-
Reviewed: 18 August 2025
Guda
United States2 reviews7.0“Enjoyed the stay overall. Good value for the money.”- • Leisure trip
- • Couple
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Elevators were too slow during check in/check out times.
Modernized, good value overall.
Stayed in August 2025
-
Reviewed: 17 August 2025
Wayne
United States5 reviews8.0“For the most part everything was satisfactory.”- • Leisure trip
- • Solo traveller
- • King Bed with City View
- • Stayed 1 night
- • Submitted via mobile
One morning there was no bacon available. The price per value seemed a bit high.
The buffet breakfast was OK.
Stayed in August 2025
-
Reviewed: 17 August 2025
Aalaoui
Canada1 review1 helpful vote8.0“Good”- • Leisure trip
- • People with friends
- • King Room with Roll-in Shower
- • Stayed 1 night
- • Submitted via mobile
A little bit overpriced
Bed very comfortable and bathroom very nice !
Stayed in August 2025
-
Reviewed: 16 August 2025
Harald
Germany1 review7.0Good- • Leisure trip
- • Group
- • One King Bed Hearing Accessible
- • Stayed 7 nights
- • Submitted via mobile
Lift capacity at rush hours
Stayed in August 2025
