Parking is a little tight.

Breakfast was good.

Stayed in July 2025

The location was perfect!

Stayed in June 2025

No extra blankets when requested. Hot tub was luke warm and jets were broken.

The TV options were great. Some staff were amazing.

Stayed in June 2025

No major complaints but room may not have been used recently

Was impressed with car parking and proximity to downtown

Stayed in May 2025

Room was very dry. We were thirsty all the time, but there was a limit of one each bottled water they would give you, so we had to find a store to buy water. There are no grocery stores nearby (2 miles away.) Breakfast was an extra charge and the room was already expensive. We would have stayed somewhere else, but this was near a medical appointment. No restaurant, only a bar. Refrigerator was warm. We complained, but no one fixed it. Someone told us how to turn it up, and it required lifting the refrigerator out of a cupboard while bending over. Microwave was broken. It wouldn't shut off. Again, no one fixed it while we were there (5 nights).

Big room. Excellent bed. Clean. Cheerful staff.

Stayed in January 2025

Paying an additional 15.00 a night for parking. I have never heard of a hotel charging fees to park in their parking lot. I booked thru a third party which stated there was a free continental breakfast.. since my booking the hotel made a switch to a different name etc...and then didn't offer the continental breakfast and wanted us to pay. The waitress was rude and blamed the third party site for not updating it on their end and wouldn't compensate anything for us even though my reservation was made months ago.

Great location..walking distance to many shops and restaurants. Very clean and spacious room.

Stayed in September 2024

It was hard to sleep because the bedding was quite hot, and the AC didn’t cycle on often enough to keep the temperature in the room consistent. We kept waking up hot throughout the night. It was also frustrating that the thermostat didn’t allow us to run the fan constantly when in AC mode. As a result, the when the AC would finally cycle on, the fan would kick on too. In a quiet room, this abrupt noise also kept waking us up.

Great location down town. Clean, working self-service laundry for only $2 per wash cycle and dry cycle (so $4 total). Nice shower and glass door.

Stayed in September 2024

Cleanliness

The staff were lovely, the reception area was quite dirty

Stayed in September 2024

Waited for the man at the breakfast bar to take our order, but some young woman came and he ignored us for her, took her order and then asked us if we were ready.. we had been ready and was waiting on him. We told him he lost business/money and we went somewhere else for bfst. (Jackson’s, it was great!). Due to him we will not return. In fact, you should fire his sorry ass.. or send him to a customer service seminar

Loved the room

Stayed in July 2024

Under construction so lotas of expected facilities not available like in house dinning , room service, bar

Good rooms

Stayed in June 2024

It was under construction. Changing ownership. Hard to find because the new name was already on the building. We were looking for Doubletree but it said Newberry. No controls for the AC. The lobby was not available to use at all. Starbucks coffee shop was not available because of the lobby construction. Only a grab and go breakfast. Not sure if a full hot breakfast is usually offered when the facility is not under construction.

Location was great. We could walk to so many shops and restaurants

Stayed in June 2024

Breakfast

Room was newly renovated and very clean and bed was comfortable.

Stayed in May 2024

The hotel was under construction which was a little confusing, but didn't interfere with us at all. I actually felt really bad for the staff because I think the other patrons were complaining a lot and the staff handled it beautifully. I would say that the pillows in the room flattened out a lot, but otherwise, I'd definitely go back again.

The location and size of the room was great. The staff were delightful and very helpful. I really appreciate how hard they wished to make our stay nice. Loved the balcony.

Stayed in May 2024

It was under construction. It wasn’t too noisy, but pretty inconvenient.

Great location.

Stayed in May 2024

Construction was going on and pool and gym were not available. These facts were not mentioned when I booked a couple of weeks prior

Great location! Walkable to wonderful restaurants and shops

Stayed in April 2024

Having to pay 10$ a day for parking. And the breakfast they charge 13$ for was more like a free breakfast that is served at lesser priced facilities.

The location was perfect for the venue we were attending

Stayed in November 2023

The microwave had an old coffee from a past guest and water bottles in the mini fridge

I loved the location

Stayed in December 2023

Breakfast was okay; positive it was convenient.

Stayed in October 2023

The cost - at $400 a night - the price is too high. All the hotel rooms in Bend during the weekend we were there were very expensive as two lacrosse tournaments were taking place there. We felt taken advantage of. I also thought it was in poor taste to charge us $10 a night for parking given how much money we were already paying for the room.

The location is superb. The hotel was clean and the staff pleasant.

Stayed in July 2023

$10 extra for parking is an outrage

Staff is great

Stayed in April 2023

Place needs to be renovated. The 1st room they put us in smelled of cig smoke and the garbage bins were filled with garbage, so housekeeping forgot to do a few things and I didn't wait to see if they didn't clean other areas. They then upgraded us to a suite which was better. Dark room. Sofa hard as rock. Recently they now charge for cars to park there. They never did that before. Also no electric car plugs there.

We've been there 2 other times. So always loved the location. Quiet rooms. Internet worked well.

Stayed in October 2022

Slight inconvenience with the elevator not operating, but otherwise everything was perfect.

Great location and rooms are exceptionally clean. Staff was friendly and helpful. We were even offered refreshments upon checkin.

Stayed in January 2023

centrally located to city centre. had a pool and jacuzzi

centrally located to city centre

Stayed in October 2022

nothing

Great location

Stayed in October 2022