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  5. Reviews of Best Western Plus River Escape Sylva / Dillsboro

Reviews of Best Western Plus River Escape Sylva / Dillsboro 3 stars

248 WBI Drive, Dillsboro, NC 28725, United States

#1 of 6 hotels in Dillsboro

Guests' Choice

Review score

Based on 429 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.6

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 1 September 2025

    10
    Can’t wait to return
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds with River View - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    We’ve been spoilt at other hotels with robes and I didn’t think of bringing one. Now I will remember. This certainly didn’t spoil our trip.

    We were visiting our college senior granddaughter at WCU for three nights. We were thrilled to find this delightful hotel as opposed to a motel or b&b. The huge bonus is the property is on the edge of a river. We had a large room with balcony and a magnificent view overlooking the river with rapids and kayakers. We would bring our self serve breakfast up to the room and sit on the balcony. So peaceful. There are a couple of nice restaurants in Dillsboro. But 1 mile away, Sylva offers several excellent restaurants (Ilda, Lulus for dinner and the Lazy Hiker for lunch + more options) and is a delightful little town with many Main Street boutiques to stroll by and explore. The hotel staff always had a smile ready and were very helpful, particularly Kaylee (not sure of spelling) who was most helpful when I requested an upper floor room. We can’t wait to return.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    Clean, quiet, comfortable lodging that doesn’t break the bank
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 4 nights

    I can’t think of anything I didn’t like. The only minor concern is our bathtub seemed to be a little slippery when we took our showers.

    The breakfast is very good. Great selection of items to choose from. Miss Debbie who oversees the breakfast is amazing. She greets everyone with a smile and makes sure everyone has what they need. The desk clerks are all very helpful and extremely nice. The location is great. Convenient to many towns nearby to explore as well as waterfalls and other outdoor activities.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    The hotel was clean and quite comfortable
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Breakfast was very good. Plenty of options which exceeded most hotels.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Starting to have a older hotel smell.

    Location was convenient and beautiful.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    10
    relaxing
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds with River View - Non-Smoking
    • Stayed 2 nights

    nice quite,peaceful, relaxing

    Stayed in August 2025

  • Reviewed: 11 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The outside patio.

    Stayed in July 2025

  • Reviewed: 5 August 2025

    10
    Love it. Highly recommend
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beautiful view, welcoming staff.

    Stayed in August 2025

  • Reviewed: 21 July 2025

    10
    Fantastic room with balcony on river
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The price is a little high

    Very clean, great breakfast with view of river, beds are cofortable

    Stayed in June 2025

  • Reviewed: 13 July 2025

    10
    Will return next year
    • Leisure trip
    • Couple
    • King Suite with River View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Clean and loved the sound of the river

    Quite and relaxing great staff

    Stayed in July 2025

  • Reviewed: 9 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It was beautiful place to stay in wish I had rented a room with balcony. But it was good

    Stayed in July 2025

  • Reviewed: 8 July 2025

    9.0
    Fantastic home away from home!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    I have no complaints. The staff is always nice and available, the facilities are in good condition and the back deck on the river is an added bous!

    This hotel is our favorite one in the area. We stay there whenever we are in town for our students who are at WCU. We also enjoy it's proximity to downtown Dillsboro and all the adorable shops!

    Stayed in July 2025

  • Reviewed: 6 July 2025

    10
    Exceptional
    • Business trip
    • Group
    • Queen Suite with Two Queen Beds with River View - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Location on the river was relaxing and beautiful.

    Stayed in July 2025

  • Reviewed: 5 July 2025

    8.0
    Overall good experience.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    We brought grandchildren. I called ahead to make sure the pool was heated. Was told it was, but that was not the case. Could have been a simple misunderstanding though. The refrigerator was unusually small compared to most places. There was no coffee maker in the room.

    Most everything was good.

    Stayed in July 2025

  • Reviewed: 2 July 2025

    10
    Most relaxing atmosphere ever!
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Vy at the front desk was super accommodating. She always remembered my name and my room number. I would come here again to just relax. Breakfast was always delicious.

    Stayed in July 2025

  • Reviewed: 28 June 2025

    9.0
    Would stay here again.
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The water behind the hotel makes this an ideal location. Breakfast was hot and good selection.

    Stayed in June 2025

  • Reviewed: 27 June 2025

    9.0
    This is our favorite place to stay when we come to WCU!
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The bikers who parked out front. They were loud and blocked the path to our car.

    We love the River and generally the scenic back area. We also enjoy the hot tub…even in June/July! The staff is always friendly and helpful too!

    Stayed in June 2025

  • Reviewed: 26 June 2025

    10
    We had a wonderful, relaxing long weekend and will definately return very soon!
    • Leisure trip
    • Couple
    • King Suite with River View - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    We didn’t have a coffee pot in our room. We had to ask for one at the front desk.

    Beautiful location and very comfortable. The river was very relaxing to listen to from our balcony.

    Stayed in June 2025

  • Reviewed: 23 June 2025

    10
    Exceptional
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    On the river

    Stayed in June 2025

  • Reviewed: 22 June 2025

    10
    Always wonderful!
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights

    Totally my fault, but I stayed on the side without a view of the river. I won’t do that again. I love sitting on the balcony and watching the river.

    I have family in the Dillsboro area, so every time I visit I stay at River escape best Western. The location is perfect for me to get anywhere I want to go. The room is always clean and comfortable. Breakfast is wonderful and the staff is friendly and courteous

    Stayed in May 2025

  • Reviewed: 6 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Area leading into motel was kind of "run down railroad yard." Cable tv did not include Braves channel.

    Clean, comfortable room. No balcony with our king room, but terrace off of breakfast area had nice view of river.

    Stayed in June 2025

  • Reviewed: 30 May 2025

    10
    Peaceful stay
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds with Roll-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Hot tub jets not working. People smoking on their balconies even though it said no smoking.

    Gorgeous location along the River. Picked so I could sit outside on balcony and enjoy the River view. Very clean and comfortable! Delicious variety of breakfast!

    Stayed in May 2025

  • Reviewed: 25 May 2025

    10
    Fun trip, really enjoyed our stay
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The hotel sat on a river, we had a room that had a balcony that looked out over the water. Breakfast was very good and free. The beds were comfortable and the room was clean. The guys working the front desk were very friendly and helpful. We would stay here again.

    Stayed in May 2025

  • Reviewed: 19 May 2025

    10
    Exceptional experience!!
    • Leisure trip
    • People with friends
    • Queen Suite with Two Queen Beds with River View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Front Desk Coverage especially at night.

    The View, Rooms, and the Food.

    Stayed in March 2025

  • Reviewed: 5 May 2025

    10
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Should have gotten room with view

    Very good breakfast.. Good view

    Stayed in May 2025

Showing 1 – 25

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