Reviews of DIAMOND INN & SUITES 2 stars
1600 Robinhood Road, Richmond, 23220, United States
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Reviewed: 5 September 2025 · Stayed in July 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewDidn't know that there was breakfast very safe to be there
None
Dear Moyer, Thank you for your feedback! We’re happy to hear that you had a fun stay and felt safe during your time with us. We apologize for the surprise about breakfast, and we'll make sure to better highlight this in the future. We appreciate your comments and hope to welcome you back for another enjoyable experience soon! Sincerely, Hotel Manager
Dear Moyer, Thank you for your feedback! We’re happy to hear that you had a fun stay and felt safe during your time with us. We apologize for the surprise about breakfast, and we'll make sure to better highlight this in the future. We … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe location it has a lot of biking trails
The bugs n Etc
Dear Randy, Thank you for your feedback! We're glad to hear you enjoyed the location and the nearby biking trails. We do apologize for the issues with bugs, and we will make sure to address this concern with our team to improve the experience for future guests. We appreciate your input and hope to provide you with a more comfortable stay next time. Sincerely, Hotel Manager
Dear Randy, Thank you for your feedback! We're glad to hear you enjoyed the location and the nearby biking trails. We do apologize for the issues with bugs, and we will make sure to address this concern with our team to improve the exp… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThere was nothing to like
Didn't like the drug dealers hanging around. The shouting outside and different heated discussions. Also when I asked at reception if this hotel was safe. A armed security guy in the main office said. That is the most ridiculous thing i have heard. Ain't know where safe that's why we are here for your safety. This hotel is an absolute dive complete waste of money, and it's run down and tired. I could go on, but this will turn into an autobiography..
Dear Gary, We sincerely apologize for the concerns you raised regarding safety and the condition of the property. Your feedback is incredibly important to us, and we will address the issues you mentioned with the appropriate teams to improve our guest experience. We understand how important safety and comfort are, and we appreciate your input as we work towards providing a better environment for future guests. Sincerely, Hotel Manager
Dear Gary, We sincerely apologize for the concerns you raised regarding safety and the condition of the property. Your feedback is incredibly important to us, and we will address the issues you mentioned with the appropriate teams to impro… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewIt was close to the highway.
It didn’t have enough electrical outlets, there were some bugs or pest in the room. They was a lot of people arguing and they looked a little suspicious.
Dear Julius, Thank you for sharing your feedback. While we're glad our location was convenient, we apologize for the issues you encountered regarding the room and the disturbances during your stay. We take cleanliness and guest comfort seriously, and we will address the pest and outlet concerns. We also value your feedback regarding the environment and will work on improving safety and guest experience. We hope to provide a more pleasant stay in the future. Sincerely, Hotel Manager
Dear Julius, Thank you for sharing your feedback. While we're glad our location was convenient, we apologize for the issues you encountered regarding the room and the disturbances during your stay. We take cleanliness and guest comfor… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation and price
Dear Eric, Thank you for your feedback! We're pleased to hear that you found both the location and price to be favorable during your stay. We strive to offer our guests great value in a convenient and accessible location. If there are any other areas you feel we could improve upon, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future! Sincerely, Hotel Manager
Dear Eric, Thank you for your feedback! We're pleased to hear that you found both the location and price to be favorable during your stay. We strive to offer our guests great value in a convenient and accessible location. If there are… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe location, the staff, and the choice to have a room on the 1st floor.
The air conditioner did not cool the room, and it smelled like smoke.
Dear Terrell, Thank you for your feedback. We're glad to hear that you appreciated the location, staff, and the convenience of having a room on the first floor. However, we sincerely apologize for the issues with the air conditioner and the smell of smoke in the room. This is certainly not the experience we want to provide, and we will address these concerns to ensure a more comfortable stay for future guests. We hope to welcome you back for an improved experience. Sincerely, Hotel Manager
Dear Terrell, Thank you for your feedback. We're glad to hear that you appreciated the location, staff, and the convenience of having a room on the first floor. However, we sincerely apologize for the issues with the air conditioner a… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewAbsolutely nothing!!
The only reason I booked this stay was because it was near the medical center my daughter was at. The rooms were dirty and smelled of smoke after I told the clerk I wanted a non smoking room. I went to take a shower only for the whole tub to fill with water after a few seconds because the water wasn’t draining enough. Some people staying there seem to be basically living there as you see people just hanging out outside and all around the area, constant noise all night long from people just outside the rooms. No essentials whatsoever the only thing provided was a small bar of soap and towels. I would definitely avoid staying here!!!!!
Dear Enrique, We sincerely apologize for the issues you faced with cleanliness, room condition, and the noise disturbances during your stay. This falls far below the standards we aim to provide. Your concerns about the smoking room, plumbing, and guest behavior have been escalated to management for immediate review and improvement. We appreciate your feedback as it helps us address these critical areas. We hope you will consider giving us another chance in the future to provide a better stay. Sincerely, Hotel Manager
Dear Enrique, We sincerely apologize for the issues you faced with cleanliness, room condition, and the noise disturbances during your stay. This falls far below the standards we aim to provide. Your concerns about the smoking room, plumbi… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewNothing. I left 5 minutes after walking in the room and had to find other accomodations for the night
It was dirty, paint peeling off everywhere, a hole in the door, drawers didn't fit in the dresser, chunks of plaster broken off corners It was horrible and. I'm very tolerant of cheaper hotels but this one was completely unacceptable
Dear Goodall, We are truly sorry to hear about the issues you encountered during your stay. This is certainly not the experience we strive to provide, and we understand your frustration. Cleanliness and maintenance are top priorities for us, and we deeply regret that we fell short in this instance. Your comments have been shared with our team members for immediate attention and improvement. We sincerely hope you’ll consider giving us another chance in the future. Sincerely, Hotel Manager
Dear Goodall, We are truly sorry to hear about the issues you encountered during your stay. This is certainly not the experience we strive to provide, and we understand your frustration. Cleanliness and maintenance are top priorities for u… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified review