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  5. Reviews of DIAMOND INN & SUITES

Reviews of DIAMOND INN & SUITES 2 stars

1600 Robinhood Road, Richmond, 23220, United States

#72 of 75 hotels in Richmond

Guests' Choice

Review score

Based on 112 hotel reviews

5.1

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    5.8

  • Location

    6.7

  • Facilities

    5.9

  • Staff

    6.7

  • Value for money

    6.3

  • Free WiFi

    4.2

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Showing 1 – 25

  • Reviewed: 14 August 2025

    4.0
    It was inexpensive but not worth the cost.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    It didn’t have enough electrical outlets, there were some bugs or pest in the room. They was a lot of people arguing and they looked a little suspicious.

    It was close to the highway.

    Stayed in August 2025

  • Reviewed: 12 February 2025

    4.0
    Hope to come back soon
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The comfort in the chairs

    Cable TV

    Stayed in February 2025

  • Reviewed: 17 October 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in October 2024

  • Reviewed: 28 March 2024

    4.0
    Eewww
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    They had a sign up that said it was newly renovated. However, it looked like the only thing new in there was one picture on the wall. The floor had a hill on the way to the bathroom. The bedspread was dirty and full of cigarette burns. The refrigerator didn’t close without force. EVERYTHING

    Location

    Stayed in March 2024

  • Reviewed: 13 March 2024

    5.0
    Passable
    • Business trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathrooms need a little updating. New Calking around the tub etc.

    Friendly Staff and no ridiculous holds on credit card.....they charged the exact amount and no more.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The non-smoking room smelled like Marijuana covered up by a fragrance spray.

    The individuals were Friendly.

    Stayed in March 2024

  • Reviewed: 18 April 2023

    5.0
    The owners need to spend some money to renovate it. it deteriorated a lot. I was a guest three years ago and it was much
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not clean. No room service. Lights are very dim I end up buying my own desk lamp to be able to read.

    location

    Stayed in April 2023

  • Reviewed: 26 August 2025

    10
    It was a fun stay
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    Didn't know that there was breakfast very safe to be there

    Stayed in July 2025

  • Reviewed: 23 August 2025

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The bugs n Etc

    The location it has a lot of biking trails

    Stayed in August 2025

  • Reviewed: 14 August 2025

    1.0
    Avoid this place...
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Didn't like the drug dealers hanging around. The shouting outside and different heated discussions. Also when I asked at reception if this hotel was safe. A armed security guy in the main office said. That is the most ridiculous thing i have heard. Ain't know where safe that's why we are here for your safety. This hotel is an absolute dive complete waste of money, and it's run down and tired. I could go on, but this will turn into an autobiography..

    There was nothing to like

    Stayed in August 2025

  • Reviewed: 22 July 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location and price

    Stayed in July 2025

  • Reviewed: 14 June 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The air conditioner did not cool the room, and it smelled like smoke.

    The location, the staff, and the choice to have a room on the 1st floor.

    Stayed in June 2025

  • Reviewed: 17 May 2025

    1.0
    Terrible experience!!!!
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The only reason I booked this stay was because it was near the medical center my daughter was at. The rooms were dirty and smelled of smoke after I told the clerk I wanted a non smoking room. I went to take a shower only for the whole tub to fill with water after a few seconds because the water wasn’t draining enough. Some people staying there seem to be basically living there as you see people just hanging out outside and all around the area, constant noise all night long from people just outside the rooms. No essentials whatsoever the only thing provided was a small bar of soap and towels. I would definitely avoid staying here!!!!!

    Absolutely nothing!!

    Stayed in May 2025

  • Reviewed: 3 May 2025

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It was dirty, paint peeling off everywhere, a hole in the door, drawers didn't fit in the dresser, chunks of plaster broken off corners It was horrible and. I'm very tolerant of cheaper hotels but this one was completely unacceptable

    Nothing. I left 5 minutes after walking in the room and had to find other accomodations for the night

    Stayed in May 2025

  • Reviewed: 27 March 2025

    1.0
    If you value your health, cleanliness and life, stay somewhere else.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Where to start... First, I paid $63 to stay the night so I wasn't expecting lush accommodations, but this was crazy... Drug deals happening on the balcony outside the rooms. Room was filthy and had cigarette burns all over the walls. Stains all over the couch. Holes in the walls. Mold in bathroom and all around the sink area. Absolute disgusting place. Located in a filthy area littered with homeless people, drug deals and garbage. I've stayed in some really cheap, rough places in my life, but this was by far the most disgusting, filthy, unsafe place I have ever stayed.

    This was the most disgusting hotel I've ever stayed at.

    Stayed in March 2025

  • Reviewed: 19 February 2025

    1.0
    It was so bad I couldn’t stay the whole night.i was too uncomfortable
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room hasn’t been cleaned at all. There was mold in the sink toilet and tub. The bedding was soiled and they wouldn’t give new sheets. The walls had splattered stains all over them. There were bags tied on the smoke detectors. The room smelled like smoke. The foot traffic and yelling from other guests was all night.

    The parking lot was clean of debris

    Stayed in February 2025

  • Reviewed: 17 January 2025

    2.0
    Very poor
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The. Heater. Washington. Broke

    Location

    Stayed in January 2025

  • Reviewed: 9 January 2025

    1.0
    Do not book this place. Even in an emergency, do not book this place.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Service, none of the employees speak English and it was a hassle trying to get them to answer basic questions.

    There is nothing good about this place.

    Stayed in December 2024

  • Reviewed: 4 January 2025

    1.0
    Very uncomfortable
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything ! Bugs no heat falling apart

    Close to highway

    Stayed in January 2025

  • Reviewed: 27 December 2024

    8.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nuthin

    Location

    Stayed in December 2024

  • Reviewed: 26 December 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Not clean

    Stayed in December 2024

  • Reviewed: 18 December 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room had a little puddle of water on the floor near the bathroom.

    It's right by the highway so quick access to get on the highway.

    Stayed in December 2024

  • Reviewed: 28 November 2024

    1.0
    Horrible experience
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beds hard as a rock cigarette burns in comforter smell of weed smoke in room floor In room not level creating a trip hazard and rude property management so rude it made me question if they’re was a touch of racism in the air elevator to second floor smelled of urine

    Nothing at all

    Stayed in November 2024

  • Reviewed: 18 November 2024

    1.0
    My stay was atrocious. Do not recommend
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything. This place was utterly disgusting. Not only did I not get the room I booked and paid for online. The sofa bed had disgusting stains. The conditions were not complimenting or accommodating. The tv didn’t work. Mold in the restroom. Sink clogs up.

    Nothing . The front desk guy was rude. The room was dirty and dated with bedbugs. I would recommend to anyone

    Stayed in November 2024

Showing 1 – 25

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