We had a good experience.

Our stay was fantastic! The staff provided exceptional customer service, always friendly and ready to help with a smile. The room was immaculate and comfortable, and we really appreciated the attention to detail.

Stayed in August 2025

My room seemed to have some electrical issues. One light kept flickering and they’re were black, electrical tree marks on the light-up mirror. The bath tub was clean, but did have some noticeable rusting.

Slept well. Great proximity to the arena and harbor. Flight arrived late morning and they kindly allowed me to check in early.

Stayed in September 2025

The shower gel container was empty and the pillows were so soft that it took all four pillows to sleep. Only one ice machine in the entire building worked.

Beautiful hotel. Thankful for valet service to assist us with finding parking.

Stayed in August 2025

I consider it a serious misrepresentation that Booking.com confirms a reservation explicitly including breakfast, while the hotel Sonesta fails to honor such contractual commitment, forcing the guest to pay separately for breakfast at the hotel’s restaurant. I have already paid through Booking.com the amount of USD 196 for one night’s accommodation and USD 37 for breakfast, which contractually should have been provided free of charge. Such conduct reflects extremely poorly on both Sonesta, which presents itself as a 4-star hotel, and on Booking.com, for failing to take adequate measures against what amounts to a deceptive commercial practice. At the hotel reception, I was informed that Booking.com is aware of this issue, which aggravates the seriousness of the situation. I hereby request that the competent authorities clarify this matter and take the necessary steps to ensure that consumers are treated in accordance with the contracts concluded, and that practices of this kind are effectively prevented in the future.

Stayed in August 2025

Two tiny issues: Could have used an overhead light, or easier access to the floor lamp (switch was on the floor trapped behind a chair). And shower curtain rod needed to be tightened, as the curtain hung low into the water. But not a big deal.

Room was nicer, larger and cleaner than I expected. And $2 beers during happy hour! And great Mexican restaurant in the same block on Charles St. Highly recommend.

Stayed in August 2025

Locals informed us to be very careful after dark in the area of the hotel. We didn’t have any problems.

Clean. Convenient to where we wanted too visit

Stayed in July 2025

Our shower was pretty bad. The tub faucet was falling off and the shower head really lacked pressure due to calcium buildup. The bed was uncomfortable. It was very hard.

The staff was great! They're friendly, professional, and helpful! The location was also good for the harbor area.

Stayed in July 2025

The only issue was that the a/c was out in the bar area. It was still comfortable in that area. That was out of the staffs control. Our Bartender Duncan was excellent

I was extremely impressed with each staff member that I encountered. EVERYONE was pleasant, and greeted us with a smile. The customer service was top tier.

Stayed in July 2025

Parking was a bit confusing.

nice proximity to the ball game and downtown.

Stayed in July 2025

The bathroom everything was not secure or had been broken. The shower rod, toilet paper holders, shower faucet. Who ever installed did not do a very good job. The mini fridge was froze over.

The service was great, front desk was excellent

Stayed in July 2025

The room smelled musty and there was an empty plastic bottle left in the room from the last guest. The toiletries in the room also did not include any hand soap.

The room was big and comfortable. Great location downtown in walking distance to everything touristy. The valet parking attendants were very friendly.

Stayed in July 2025

The food in the restaurant was good although the staff made many mistakes, service was slow and customers at tables were not served all the food at the same time. The bartenders were very friendly although when a drink was ordered, it was made with a substitute material (one mixer item not available) before asking prior to making he made the drink not so good, did not offer it at no charge or replace it. Coffee maker was broken, no hair dryer in room which was delivered although took at least an hour to bring up to room. Could have put more coffee in the room when there is more than one day booked.

The room was comfortable and clean. The restaurant had limited hours but the food was good. Desk staff very friendly and helpful. In fact all the staff was courteous.

Stayed in July 2025

Super great location, the staff was very nice and helpful. The room was neat and clean and everything worked as it should.

Stayed in July 2025

Parking sucked. 45 for valet parking or 25 to park yourself in a garage around the block was crappy because it caused issues with unloading and loading. Plus, you get a piece of paper to hold on to for each in and out trip of the garage and if you lose it then that causes more issues. Also, if you have a hotel with 7 floors and over a dozen rooms per floor you need more than 2 luggage carts in your lobby.

The room overall was very nice and comfortable. The comforter on one bed was clean but look like it possibly had a pea stain from a pet at one point. The view was crappy all we had to look at was the concrete side of the building.

Stayed in July 2025

The area surrounding didnt feel safe. The staff were friendly, but seemed to be under trained, and didn’t answer my questions directly. For example, they would not tell me what charges and holds were being placed on my credit card, and were whispering to each other instead of telling me information directly. It made me very uncomfortable, and I felt unsure if any surprise charges were going to show up. I was told there would be a $50 holding fee but then a $625 hold showed up on my credit card. Not ok. Also, the walls were paper thin. I could hear everything going on in the rooms around me. And the bathroom played a song that was honestly kind of creepy, every time I turned the light on. There were also flies in my room.

The staff were friendly, it was clean, and close to my conference location.

Stayed in July 2025

Parking was a nightmare perhaps it was an oversight on my part as we had a cargo box on top of our vehicle we could not utilize the valet parking and had to find a spot about 15 minute walk from the hotel. it was not a great area to walking that far in!!

Clean comfortable room, no view out the window as it was a wall.

Stayed in July 2025

The doors to your room stick so you have to slam them shut. Breakfast isn't added with the small fee that's on booking. You have to pay for your items like a regular restaurant. Also when turning on the light to the bathroom it plays a jingle every time.

I like how easy it is to check in, also the rooms are big and the beds are comfy. Also like how close it is to many attractions. Also that there's a Dunkin and 7/11 around the corner. Breakfast had multiple options.

Stayed in July 2025

Room is not very dark at night. There is a free breakfast but there is no free choice and no bread included. Also when you go for breakfast they do not mention the included breakfast and give you a price list of various breakfasts. The are not very happy if you ask for your included breakfast without paying extra.

Comfy beds, Excellent location close to harbour and public transport. Staff is friendly but not very knowledgeadable about Baltimore.

Stayed in June 2025

They have treats and a bowl of water for pets at the entrance. The room was simple but comfortable. Everything was clean.

Stayed in July 2025

When I got to the hotel to check-in I was told that there were no king suites available which I booked. Couldn't understand that. Was given a king room instead. No microwave

The location was great not far from the harbor. We walked down to see the fireworks 🎇. Spacious rooms, nicely sized refrigerator.

Stayed in July 2025

No pool. Restaurant/bar was always empty. Chose not to eat there.

Centrally located to the harbor. Walked to most everything!

Stayed in July 2025

I had to change the room because the TV did not work and the air conditioner was broke.The new room that I was switches to had no refrigerator or microwave. They gave e me one later after I complained. And the location was just bad and seedy.

The price was good but once you get there then you understand why.

Stayed in July 2025

The rooms are small and hard to maneuver in. The AC was out in a couple of rooms we have to move a couple times.

Very close to the harbor.

Stayed in June 2025

No view of anything but a brick wall, bath tub faucet was very loose, ice machines were all empty.

Stayed in June 2025