Reviews of Rose City Inn & Suites 2 stars
2631 West Northwest Loop 323, Tyler, TX 75702, United States
Loading
Guests also reviewed these properties:
Charleston, United States
Dover, United States
The Woodlands, United States
Kamala Beach, Thailand
Chale, United Kingdom
Villa de Don Fadrique, Spain
Novi Sad, Serbia
Porto, Portugal
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe staff was nice and helpful
The rooms were extremely hot the air didn’t work too good in neither of our rooms and we had two rooms .
Dear Mutina, We are glad you found our staff nice and helpful. We regret that the air conditioning did not work well in your rooms and understand how this affected your comfort. Your feedback is valuable and will be reviewed with our team to improve the experience for future guests. Sincerely, Hotel Manager
Dear Mutina, We are glad you found our staff nice and helpful. We regret that the air conditioning did not work well in your rooms and understand how this affected your comfort. Your feedback is valuable and will be reviewed with our team … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNothing.
Everything
Dear Guest, Thank you for your feedback. We are sorry to hear that your experience was not positive. Your comments are important to us, and while details were limited, we will review this with our team to help identify areas needing improvement. We hope to welcome you again soon. Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback. We are sorry to hear that your experience was not positive. Your comments are important to us, and while details were limited, we will review this with our team to help identify areas needing improve… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBeing able to check in as late as I was able to.
The filthiest, it stated no smoking was allowed but there were cigarettes butts in the room, cigarette burnt holes on stained blankets, bullet holes in the window, dirty carpet, the residents staying there and the activities. Someone was coming in my room while I was at work and I told housekeeping not to come in.
Dear Shanika, Thank you for your feedback. We are truly sorry to hear about the conditions you experienced during your stay. What you described is unacceptable, and your concerns are being taken very seriously. Cleanliness, safety, and respect for guest privacy are non-negotiable, and we regret that these standards were not met. Your report about someone entering your room without permission is especially concerning and is being addressed with urgency. We are reviewing everything to ensure these issues are corrected and prevented moving forward. Sincerely, Hotel Manager
Dear Shanika, Thank you for your feedback. We are truly sorry to hear about the conditions you experienced during your stay. What you described is unacceptable, and your concerns are being taken very seriously. Cleanliness, safety, and res… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewclose to restaurants
stains throughout the hotel carpet
Dear Anna, Thank you for your feedback. We are glad the location near restaurants was convenient during your stay. We understand that the carpet condition left a negative impression, and your comment about the stains throughout the hotel is being shared with the team. Clean and well-maintained spaces are important, and we are working on improvements to ensure a more comfortable and inviting atmosphere for all guests. Sincerely, Hotel Manager
Dear Anna, Thank you for your feedback. We are glad the location near restaurants was convenient during your stay. We understand that the carpet condition left a negative impression, and your comment about the stains throughout the hotel i… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewAble to use google maps to drive there. Desk employee recognized me. Breakfast slightly better than other economy hotels on loop 323 Tyler. Coffee, sweet and low and raisin bran, also some muffins and fruit. Smaller deposit than nearby economy hotels nearby.
Single door lobby entry w key. Would have been nice to be buzzed in, vs put down luggage pull key from envelope, open, use foot to hold open, pick up luggage, put card back in envelope and struggle me and luggage through door which was trying to close on me.
Dear Katherine, Thank you for sharing your experience. We're glad to hear your overnight stay was comfortable and that the desk employee recognized you familiarity can go a long way in making guests feel welcome. It's also great that you found breakfast slightly better than nearby options and appreciated the lower deposit. We understand your feedback regarding the entry process and the difficulty of managing luggage through a self-access door. Your suggestion about a buzz-in option is very helpful and will be shared with our team for consideration. Sincerely, Hotel Manager
Dear Katherine, Thank you for sharing your experience. We're glad to hear your overnight stay was comfortable and that the desk employee recognized you familiarity can go a long way in making guests feel welcome. It's also great t… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewRefrigerator had freezer and refrigerator so i could refreeze my blue ice. Desk employee always there and spoke American english.
Entry from single lobby door, so carrying in cooler and suitcase took 2 trips, and learning curve to use door key entry
Dear Katherine, Thank you for your detailed feedback. We're glad to hear you found the room comfortable and appreciated having both a refrigerator and freezer to refreeze your blue ice something many travelers find convenient. It's also great to know the front desk was consistently staffed and easy to communicate with. We appreciate your note about the entry process and the extra effort required to carry in your items. Your comments help us improve, and we look forward to hosting you again. Sincerely, Hotel Manager
Dear Katherine, Thank you for your detailed feedback. We're glad to hear you found the room comfortable and appreciated having both a refrigerator and freezer to refreeze your blue ice something many travelers find convenient. It's… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe place is nasty and disgusting
Dear Guest, We are really sorry to hear that your experience was so disappointing. This is not the level of service we strive to provide, and we sincerely apologize for the condition of the hotel during your stay. Please know that your feedback will be shared with our team so we can address the cleanliness and maintenance issues immediately. We hope you’ll consider giving us another chance in the future to provide a better experience. Sincerely, Hotel Manager
Dear Guest, We are really sorry to hear that your experience was so disappointing. This is not the level of service we strive to provide, and we sincerely apologize for the condition of the hotel during your stay. Please know that your fee… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewI was clean,bed was comfortable enough.
Said it served breakfast but didn't, and parking and entrance into hall was to rooms were not ideal.
Dear Shelia Chubb, Thank you for sharing your experience. We're glad to hear you found the room clean and the bed comfortable. However, we sincerely apologize for the inconvenience regarding the lack of breakfast and the parking/entrance setup. Clear communication about amenities and a smooth arrival process are important to us, and we regret that we fell short during your stay. Your feedback will help us address these concerns with our team. We appreciate your comments and hope to offer a better experience in the future. Sincerely, Hotel Manager
Dear Shelia Chubb, Thank you for sharing your experience. We're glad to hear you found the room clean and the bed comfortable. However, we sincerely apologize for the inconvenience regarding the lack of breakfast and the parking/en… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewNothing
Everything it was dirty and looked like a homeless shelter.
Dear Virginia, We’re truly sorry your experience was so disappointing and far from what you expected. It’s concerning to hear that the cleanliness and condition did not match the photos. We understand how frustrating that must have been. Your comments will be forwarded to the management team for immediate review. We strive to provide honest and accurate listings and will take steps to improve. Please visit us again. Sincerely, Hotel Manager
Dear Virginia, We’re truly sorry your experience was so disappointing and far from what you expected. It’s concerning to hear that the cleanliness and condition did not match the photos. We understand how frustrating that must have been. Y… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewThe stairs
Bathroom tub Wouk not drain, the workers & cleaning workers were disrespectful. The front desk staff had over charged me and then charged my friend who had the room with me. Proceeded to tell the other that I never paid so she had to but I did in fact pay then showed proof of that. I would not be staying again. Oh yeah I have a papered service dog that is certainly certified tried to show the state certification but went to show and he shoved the phone away and told me how my dog didn’t “look” like a service dog when did it matter what a dog looks like to determine if it’s a service animal. They don’t deserve the business they have, rude attitude and lack of respect for others
Dear Dakota, We sincerely apologize for the issues you encountered during your stay, including the bathroom drain, disrespectful staff, and the misunderstanding regarding your service dog. This is certainly not the level of service we aim to provide. We take your feedback seriously and will address these concerns with our team to ensure better treatment of all guests and service animals. We deeply regret the inconvenience you faced and hope you’ll reconsider staying with us again in the future. Sincerely, Hotel Manager
Dear Dakota, We sincerely apologize for the issues you encountered during your stay, including the bathroom drain, disrespectful staff, and the misunderstanding regarding your service dog. This is certainly not the level of service we aim … Show more
Reviewed: 18 January 2025 · Stayed in December 2024
Verified reviewSad, only tiny muffin , one cereal and coffee.
It was supposed to be renovated and remodeled it was not , holes in walls, no paint, floor tapped up , floors not even, beds not clean , holes in the blankets and bedding sheets were awful. This hotel need new investors to help them, it was an awful experience I was very saddened to see this. Praying and hoping it gets much better.
Dear Palmer, We are truly sorry to hear about your disappointing experience and sincerely apologize for the issues you encountered. What you described is certainly not the standard we strive to provide, and we take your feedback seriously. We will be addressing these concerns with our team to ensure proper maintenance, cleanliness, and improvements to the property. Your experience does not reflect the high standards we aim to uphold, and we hope you’ll give us another opportunity in the future to provide a much better stay. Sincerely, Hotel Manager
Dear Palmer, We are truly sorry to hear about your disappointing experience and sincerely apologize for the issues you encountered. What you described is certainly not the standard we strive to provide, and we take your feedback seriously.… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewThe employees were nice and it was dog friendly.
Rose City Hotel was run down and dirty. The floor was peeling up and taped down. The bathroom door was missing half its panel, and the tub was dirty, with hair in it.
Dear Newfield, Thank you for sharing your feedback. We're glad to hear that you found our staff friendly and appreciated our dog-friendly policy. However, we sincerely apologize for the condition of the room and bathroom, as this is not the standard we strive to uphold. We will be addressing these maintenance and cleanliness issues with our team to ensure that future guests have a more comfortable and pleasant experience. We appreciate your input and hope you’ll consider giving us another chance in the future. Sincerely, Hotel Manager
Dear Newfield, Thank you for sharing your feedback. We're glad to hear that you found our staff friendly and appreciated our dog-friendly policy. However, we sincerely apologize for the condition of the room and bathroom, as this is n… Show more
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewThat it was close to my job.
When I went down stairs to let them know my room key wasn’t working I explained to the lady with the floral print rolled her eyes so hard. On top of that they have roaches I seen at least 6 and I killed them both.
Dear Laporchela, We sincerely apologize for the issues you encountered during your stay, including the unprofessional behavior and the presence of pests. This is not the level of service or cleanliness we aim to provide. Your feedback is essential for us to improve, and we will address these concerns with both our staff and maintenance team. We understand how important a comfortable environment is, and we deeply regret that we fell short of your expectations. Sincerely, Hotel Manager
Dear Laporchela, We sincerely apologize for the issues you encountered during your stay, including the unprofessional behavior and the presence of pests. This is not the level of service or cleanliness we aim to provide. Your feedback is e… Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewOnly 2 choices of could cereal and an apple. I liked that theme was cold milk The bed was comfortable
The property building is in dis repair.
Dear Cindy, Thank you for your feedback. We're glad to hear that you slept well and found the bed comfortable, as a good night's rest is so important. We appreciate your honesty about the condition of the property and breakfast offerings. We're sorry that these aspects fell short of expectations and made your family members hesitant to stay. Your feedback is invaluable, and we will work on improving the condition of our property and enhancing the breakfast options to provide a better experience. Sincerely, Hotel Manager
Dear Cindy, Thank you for your feedback. We're glad to hear that you slept well and found the bed comfortable, as a good night's rest is so important. We appreciate your honesty about the condition of the property and breakfast of… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewNo refund my deposit 50 dlls
They no refund my deposit
Dear Eberardo, Right now, we have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience. Sincerely, Hotel Manager
Dear Eberardo, Right now, we have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience. Sincerely, Hotel Manager … Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewNice room to
Breakfast
Dear Elizabeth, Thank you for your feedback! We're happy to hear you enjoyed your room. However, we would love to know more about your experience with breakfast to see how we can improve it. We strive to provide a great overall experience, and your input is valuable to us. We hope to welcome you back soon! Sincerely, Hotel Manager
Dear Elizabeth, Thank you for your feedback! We're happy to hear you enjoyed your room. However, we would love to know more about your experience with breakfast to see how we can improve it. We strive to provide a great overall experi… Show more
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewNothing at all
The flooring was covered in tape to hold the tiles down it was so bad that everytime I tried walking through to get to the restroom I would trip over the floor and the bathroom door was broken also the blanket was covered in semen and it was quite hard to miss just nasty I can't believe these people get away with this
Dear Strong, We are truly sorry to hear about your disappointing experience. This is unacceptable, and I sincerely apologize for the issues you encountered during your stay. Cleanliness and safety are top priorities for us, and we take your feedback seriously. Please know that we will immediately address the flooring, bathroom door, and cleanliness concerns to ensure this does not happen again. We deeply regret that your experience was so unpleasant and appreciate you bringing this to our attention. Sincerely, Hotel Manager
Dear Strong, We are truly sorry to hear about your disappointing experience. This is unacceptable, and I sincerely apologize for the issues you encountered during your stay. Cleanliness and safety are top priorities for us, and we take you… Show more
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 December 2024 · Stayed in December 2024
Verified reviewReviewed: 9 November 2024 · Stayed in November 2024
Verified review😊👍
Pay deposit for remote
Dear Guest, Thank you for your feedback! We're glad you had a good stay. We apologize for the inconvenience regarding the remote deposit and will consider your comments to improve our guest experience. We hope to welcome you back soon! Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback! We're glad you had a good stay. We apologize for the inconvenience regarding the remote deposit and will consider your comments to improve our guest experience. We hope to welcome you back soon!… Show more
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewLocation
It was filthy and unsafe
Dear Mujahid-Jones, Thank you for your feedback. We are glad you like our hotel location. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay. Sincerely, Hotel Manager
Dear Mujahid-Jones, Thank you for your feedback. We are glad you like our hotel location. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on … Show more