Front desk - Vanessa & Charm - were very helpful & patient considering the computer system was very slow which caused the check-in process very cumbersome.

Stayed in September 2025

Area looked a little unsafe

Very clean. Comfortable bed. Hot water in shower

Stayed in August 2025

Breakfast was very poor for $20 a person, not worth the money. Extra charge was taken from my account and no member of staff seemed to know why, I was ensured it would be refunded in coming days/weeks but little frustrating considering we had been travelling and our funds were already low. $100 security deposit is also required.

Very comfy rooms, two double beds same price as one king so good for groups of friends. Free shuttle to airport runs every 30 mins. Ideal for 1 night before/after a flight.

Stayed in August 2025

A/C system noisy. Acoustic insulation could be better to avoid car noise from the street.

Very well positionned. Nice view on NY Skyline.

Stayed in July 2025

the staff lied and took an additional deposit of $100

the staff lied and took an additional deposit of $100

Stayed in August 2025

the hotel need a lot upgrade.

Airport shuttle.

Stayed in July 2025

Our room was not available for 2 hours after check in. They were overbooked and the restaurant was not open for dinning other then a buffet 1 night

Very nice and convenient location, clean and great staff

Stayed in June 2025

Showing age and some disrepair

Location close to airport

Stayed in August 2025

The restaurant could have more choices of meals. Food a bit too salty

Everything was satisfactory. Staff was friendly.

Stayed in August 2025

Free Shuttle to the airtrain

Stayed in July 2025

Some outdoor seating

Shuttle was on time Check in was good. Restaurant in hotel was a plus

Stayed in June 2025

Not so much a problem with the property but rather with the shuttle driver who took us to Liberty International in the morning. He was unpleasant at best. He didn’t acknowledge people when they spoke to him, grunted out cranky responses, and muttered under his breath. NOT the service I would expect from an establishment like this. Gladys at the check-in was very nice!

Nice facility. Comfortable bed. I was only there for 5 hours…

Stayed in August 2025

The hotel is old, needs renovation badly and really crowded. I didn't know that there is parking fee. (my bad!)

The location is unbeatable

Stayed in July 2025

However, the newly installed parking machine at the entrance was frustrating. It was not user-friendly, took several attempts to process payment, and held up other guests trying to enter and exit. For a hotel that otherwise runs smoothly, this was a noticeable hiccup in the guest experience.

The staff were professional and welcoming, the room was clean and comfortable, and the amenities met all expectations for a convenient airport hotel stay. The shuttle service to the airport was timely and reliable, which made travel stress-free. The food excellent and was great chief.

Stayed in July 2025

Nice and comfortable

Stayed in July 2025

I had trouble regulating the temperature comfort during the night. It would be warm and after turning the AC down a bit, then it would get cold. So the whole night was hot/cold.

The hotel is very close to the airport and the shuttle is 24 hours. Most hotels do not offer 24 hours.

Stayed in July 2025

Hotel seemed under-staffed. Room service wasn't an option - if you needed something from reception, you had to go and get it yourself.

The room was a nice size, the bed was very comfortable, and the shower was great.

Stayed in July 2025

nothing

A convenient hotel near EWR offering a 24-hour complimentary airport shuttle, making travel seamless. Rooms are clean and comfortable, though the property shows signs of age. Staff are generally helpful, and breakfast is decent with a few good dinner options on-site. While the surrounding area lacks walkable attractions, the hotel provides a quiet, secure base for layovers or business trips.

Stayed in July 2025

I expected more from the brand. The room felt old, the plumbing in the bathroom needs repair, and the room smelled like heavily scented cleaning products. It felt like I was at a cheap hotel. Outside the room the common areas are perfectly fine.

Location and staff were great

Stayed in July 2025

Location wasn't the best unless you are coming from the airport.

Pleasant stay. Clean room and nice staff

Stayed in May 2025

The room was dated and I guess dusty. Triggered our allergic rhinitis. Staff isn’t very helpful on the phone. They couldn’t find my reservation at first and was on hold for 30 mins! It turned out they had my name wrong.

Very close to newark airport. There’s an airport shuttle available at P4, so that’s convenient.

Stayed in July 2025

Air con system in the room was very noisey

Close proximity to the airport, good regular shuttle service.

Stayed in July 2025

The rooms were on the smaller side, and Indo feel like we paid a lot for the value we got. Overall, it was a good stay though.

This hotel was very nice. The beds were comfortable and the room was very clean. The neighborhood across the street was nice and had many places to eat as well as a park. The staff was friendly and helpful.

Stayed in July 2025

Over priced for the condition of the hotel. The pool is no longer open. We had to change out a room due to a terrible urine smell. Bar/restaurant was fair but if you had too much fun you were talked down too because they thought we were not IHG members but I am. It shouldn't matter what type of visitor you are, you should be treated equally. Apparently IHG members are too priority and they don't like it noisy in the bar area.

Front desk is friendly and it's good location.

Stayed in June 2025