Reviews of Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG 4 stars
123 West Louisiana Street, Indianapolis, IN 46225, United States
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewvery clean, staff was friendly and helpful
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLocation was great. Room was nice and bed was comfortable. No issues there.
Room key was finicky and shower lever was difficult to get working. Construction was a pain to work around but they have little control over that. Hotel parking was Valet only and very expensive. Only makes sense if you are frequently getting your car. Union station Parking garage, not managed by hotel, was a bargain but a few blocks to walk. Not a big deal for me.
Kevin, thank you for taking the time to share your feedback with us. We’re so glad you enjoyed our central location, your room, and the comfort of the bed. We’re sorry to hear about the challenges with your room key and shower lever, our team will be sure to get those checked. We also understand how the construction may have impacted your stay. This work is part of a city project and not under our direct control, but please know we are working closely with them to minimize the inconvenience for our guests. Regarding parking, like most downtown areas, complimentary parking isn’t available due to market demand. Our valet option is designed for convenience, while the Union Station garage provides a more budget-friendly alternative for those who don’t mind the short walk. We truly appreciate your thoughtful comments and hope to have the chance to welcome you back for an even better stay.
Kevin, thank you for taking the time to share your feedback with us. We’re so glad you enjoyed our central location, your room, and the comfort of the bed. We’re sorry to hear about the challenges with your room key and shower lever, our te… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewUnique setting, very clean, staff extremely friendly. Breakfast buffet (not included) was one of the best hotel buffets I’ve had.
Construction right outside front doors. Only option for parking at the hotel is valet which is $50 per night.
Thank you for sharing your experience with us. We’re delighted to hear you enjoyed our unique setting, the cleanliness of our property, our team, and that our breakfast! We appreciate your understanding as we work within those current circumstances, with the city's project nearby. Your feedback is valuable, and we hope to welcome you back soon for another memorable stay!
Thank you for sharing your experience with us. We’re delighted to hear you enjoyed our unique setting, the cleanliness of our property, our team, and that our breakfast! We appreciate your understanding as we work within those current circ… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in June 2025
Verified reviewThe location is great. The art work throughout the building is breath taking.
The water pressure was almost non existent. Toilet didn't flush well.
Lisa, thank you for sharing your feedback with us. We’re so glad to hear you enjoyed our location and the artwork throughout the property, we take pride in creating a memorable atmosphere for our guests. We’re truly sorry to learn about the water pressure and toilet issues you experienced during your stay. This is certainly not the level of comfort we strive to provide, and we will have our maintenance team address these concerns immediately. We appreciate you bringing them to our attention so we can improve, and we hope to welcome you back for a much smoother experience in the future.
Lisa, thank you for sharing your feedback with us. We’re so glad to hear you enjoyed our location and the artwork throughout the property, we take pride in creating a memorable atmosphere for our guests. We’re truly sorry to learn about the… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewRoom was nice, and the location is great.
Parking was offsite in a parking garage. The pillows were really big.
William, thank you for taking the time to share your feedback with us. We're happy to hear you enjoyed your room and appreciated our great location! While we don’t offer self-parking, we do provide valet service for your convenience. We understand parking preferences vary and truly appreciate your understanding. Thank you also for your note about the pillows, comfort is personal, and your feedback helps us continue to enhance the guest experience. We look forward to the opportunity to welcome you back again soon!
William, thank you for taking the time to share your feedback with us. We're happy to hear you enjoyed your room and appreciated our great location! While we don’t offer self-parking, we do provide valet service for your convenience. We… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe service was amazing and the train car was way cooler than expected.
Thank you, Autumn! We're delighted to hear the service stood out and that you enjoyed our charming train cars. Providing exceptional service is always our goal, so it’s wonderful to know we hit the mark. We would love to welcome you back the next time your travels bring you to Indy!
Thank you, Autumn! We're delighted to hear the service stood out and that you enjoyed our charming train cars. Providing exceptional service is always our goal, so it’s wonderful to know we hit the mark. We would love to welcome you bac… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewThe decor was amazing
Construction downtown
Jessica, thank you for taking the time to provide us with feedback. It's always great to hear when our guest enjoyed their stay!
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewClean, pleasant look, walking distance to convention center
Listing stated free on-site parking. It was not. Valet only, $50 a night, had no idea where my car was being parked. No where in listing stated that an active train was still present. Kept us up every night because
Valued Guest, thank you for taking the time to share your feedback. We're glad to hear you enjoyed the clean and pleasant atmosphere of the hotel, as well as our convenient location near the convention center. We’re sorry for the confusion regarding parking. To clarify, we offer valet-only service, with rates typically ranging between $45 and $65 per night depending on market demand. This information is listed on all major booking platforms as well as our official website. We apologize if this was not the information you understood prior to your arrival, and we understand how that could have been frustrating. We also regret that the nearby train activity affected your rest. While our historic setting inside a former train station is a highlight for many, we understand the sound of passing trains can be disruptive for some. Please don’t hesitate to reach out to our team during your stay, we’re always happy to do what we can to find a quieter room when available. Thank you again for your valuable feedback. We hope to welcome you back for a more comfortable experience in the future.
Valued Guest, thank you for taking the time to share your feedback. We're glad to hear you enjoyed the clean and pleasant atmosphere of the hotel, as well as our convenient location near the convention center. We’re sorry for the confus… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewA Dream That Turned Into an Absolute Nightmare What was supposed to be a relaxing and special stay turned into one of the worst hotel experiences I’ve ever had. From start to finish, we were treated with such disrespect, it honestly left me shocked and hurt. We were given a suite, but it ended up having a serious issue: the toilet made this awful grinding, squealing, and high-pitched whistling noise every time it was flushed—or even when another room’s toilet was used. It was loud, constant, and unbearable. My husband and I both got terrible migraines from it, and I even fainted from how overwhelmed and sick it made me feel. When we reported it, no one took it seriously. No apology, no fix, no offer to switch rooms—nothing. We were completely dismissed. To make matters worse, housekeeping walked in on us while we were still asleep and completely undressed, well before the 11 a.m. checkout time, it was more like 8:50 AM. There was barely a knock, no warning at all, just someone entering our room while we were completely vulnerable. I’ve never felt so violated in a hotel. It was beyond inappropriate. And I have to mention Bre, the staff member who spoke to us when we asked for help. She was cold, unkind, and clearly annoyed with us from the start. I don’t know what we did to deserve that attitude, but it was clear she had no interest in helping us or making our stay better. Honestly, someone with that kind of attitude shouldn’t be working in hospitality at all. Luckily, for us, the morning staff was a completely different group of people, and they were kind and accommodating and so was the valet. Unfortunately I give this experience 1 star as it ultimately left me feeling hurt, offended, and totally disrespected. I wouldn’t recommend this hotel to anyone. Save yourself the headache—literally—and stay somewhere that actually cares about its guests.
A Dream That Turned Into an Absolute Nightmare What was supposed to be a relaxing and special stay turned into one of the worst hotel experiences I’ve ever had. From start to finish, we were treated with such disrespect, it honestly left me shocked and hurt. We were given a suite, but it ended up having a serious issue: the toilet made this awful grinding, squealing, and high-pitched whistling noise every time it was flushed—or even when another room’s toilet was used. It was loud, constant, and unbearable. My husband and I both got terrible migraines from it, and I even fainted from how overwhelmed and sick it made me feel. When we reported it, no one took it seriously. No apology, no fix, no offer to switch rooms—nothing. We were completely dismissed. To make matters worse, housekeeping walked in on us while we were still asleep and completely undressed, well before the 11 a.m. checkout time, it was more like 8:50 AM. There was barely a knock, no warning at all, just someone entering our room while we were completely vulnerable. I’ve never felt so violated in a hotel. It was beyond inappropriate. And I have to mention Bre, the staff member who spoke to us when we asked for help. She was cold, unkind, and clearly annoyed with us from the start. I don’t know what we did to deserve that attitude, but it was clear she had no interest in helping us or making our stay better. Honestly, someone with that kind of attitude shouldn’t be working in hospitality at all. Luckily, for us, the morning staff was a completely different group of people, and they were kind and accommodating and so was the valet. Unfortunately I give this experience 1 star as it ultimately left me feeling hurt, offended, and totally disrespected. I wouldn’t recommend this hotel to anyone. Save yourself the headache—literally—and stay somewhere that actually cares about its guests.
Guajardo, Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations and that you experienced discomfort and distress during your time with us. After reviewing your reservation and the events during your stay, we want to clarify that upon learning of the issues in your original room, our team immediately arranged for a room move to address the problem. We understand the situation was difficult, and we acknowledge there were some challenging interactions in the lobby, witnessed by other guests, which impacted the experience for everyone involved. Please also note that your stay was discounted as an appropriate compensation for the inconveniences you faced. I, the Front Office Manager personally spoke with you the following morning in an effort to make things right and offered what we believe was a fair resolution. We sincerely apologize that this did not fully satisfy you. We strive to provide excellent service to all our guests and take all feedback seriously to improve. We hope you might consider giving us another chance in the future. Thank you again for your comments.
Guajardo, Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations and that you experienced discomfort and distress during your time with us. After reviewing your reservation and the events d… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified review