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  5. Reviews of Crowne Plaza Houston Galleria Area by IHG

Reviews of Crowne Plaza Houston Galleria Area by IHG 4 stars

7611 Katy Freeway , Houston, TX 77024, United States

#153 of 442 hotels in Houston

Guests' Choice

Review score

Based on 625 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.0

  • Location

    8.3

  • Facilities

    7.5

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 5 September 2025

    9.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nthng

    Everything

    Stayed in September 2025

  • Reviewed: 27 July 2025

    8.0
    Very good
    • People with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Location to what we were in town for was very convenient. Rooms were nice and clean, breakfast was good, staff was friendly.

    Stayed in July 2025

  • Reviewed: 4 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    I felt the bathroom could’ve been a little bit more cleaner. You can see dust all on the cabinets. I felt a little grossed out.

    It was OK

    Stayed in May 2025

  • Reviewed: 2 April 2025

    8.0
    Perfect suite for a big family group. Great location.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Beds very comfortable and big suite. Sofa with good size. Great location and good breakfast. It could improve the kitchen appliances and assure that all bath towels set and bed sets for sofa is going to be available for total people. And assure refill to bath supplies.

    Stayed in March 2025

  • Reviewed: 26 March 2025

    9.0
    Good time was had
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Placing people on floor with construction going on

    Room size

    Stayed in March 2025

  • Reviewed: 19 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The noise ( traffic). Can hear loud and clear.

    The people.

    Stayed in March 2025

  • Reviewed: 12 March 2025

    6.0
    It was just ok
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The toilet would not flush my entire stay. I had to use the waste bucket to fill with water and pour down the toilet to make it flush.

    The location

    Stayed in March 2025

  • Reviewed: 11 March 2025

    8.0
    Short and comfortable stay
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    There are not many restaurants close by

    I liked the proximity to most locations as I took an Uber the majority of the time.

    Stayed in March 2025

  • Reviewed: 10 March 2025

    6.0
    Pleasant
    • Leisure trip
    • Group
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No hot water. A/c stopped working in the middle of the night.

    Breakfast was good.

    Stayed in March 2025

  • Reviewed: 7 March 2025

    7.0
    could be better
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights

    Located close to Highway Windows do not open up Switching from faucet to shower doesn't work properly Water is 8$ per bottle!

    Hotel is located on a highway 9-13 minutes to 3 strip-clubs

    Stayed in March 2025

  • Reviewed: 2 February 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    We were not aware they were remodeling.. would have been nice to know

    Stayed in February 2025

  • Reviewed: 28 January 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    It was quiet and cozy! Breakfast was very good and the staff members were kind and polite!

    Stayed in January 2025

  • Reviewed: 23 January 2025

    8.0
    Went just to hang out for the weekend, good location.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Narrow parks

    The manager texts you, just to be sure everything is going well.

    Stayed in January 2025

  • Reviewed: 7 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The bathtub 🛁 was patched up and should probably be replaced. We paid an extra for the breakfast included option, but that did not work out as expected. First, the included breakfast gives a voucher to use at the restaurant, next, only the adults got vouchers so we needed to pay out of pocket for the kids (well, you wouldn't let the kids hungry would you?). In addition, breakfast hours aren't the same during weekdays, the restaurant closes at 10 AM on weekdays and 11 AM during weekends. Day 2 we showed up at 10 and could not get anything.

    The suite has plenty of room with a separated bedroom which is convenient for family vacations. The location and the restaurant onsite were also good. The staff was friendly and responsive. For breakfast the buffet has custom omelets station which was great and a good plus.

    Stayed in January 2025

  • Reviewed: 29 December 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    WiFi was slow and there was no ventilation in the bathroom

    Clean and staff were very friendly

    Stayed in December 2024

  • Reviewed: 29 December 2024

    7.0
    It was ok, just not great.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 6 nights
    • Submitted via mobile

    Nowhere to hang towels in the bathroom. Had to leave wet towels on the bathroom vanity. Why not install towel bars like 99% of the homes and hotels in the world? The toilet didn’t flush. We had to adjust it to make it work. The hot water faucet turned all the way around so we had to make sure it didn’t keep running

    Close to freeway. Quiet on the side not facing the Katy freeway. Free coffee in the lobby

    Stayed in December 2024

  • Reviewed: 20 December 2024

    6.0
    Prime location
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    The slamming of the doors from other visitors staying at the hotel at late hours of night.

    The location is great

    Stayed in December 2024

  • Reviewed: 10 December 2024

    9.0
    Very nice hotel, good location
    • With a pet
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Our room was facing the freeway, so it was a bit noisy

    Great accommodations, really good food, great staff

    Stayed in December 2024

  • Reviewed: 21 October 2024

    9.0
    Perfectly located, will definitely book again.
    • Leisure trip
    • Solo traveller
    • Standard King Room with Accessible Tub - Mobility Access
    • Stayed 5 nights

    Their restaurant. Unfortunately, the ability of some staff to understand English is lacking. I needed to order dinner and so I asked for a burger, but without certain ingredients on it (as I do not eat them)... What I landed up getting what sometime ENTIRELY different to what I had ordered. The staff were amazing when I complained, went to preparing me a new meal, and once again, that was wrong - so I just landed up picking off the items I did not eat and a LOT of food went to WASTE because of it. Sadly, when traveling, if one is highly allergic to dust and dust mites (that live in pillows) one has to suffer the consequences of a snotty nose - so make sure to carry your nose sprays.

    The location of this hotel is fantastic, without realizing it when I made the booking, I hit gold with the location and was central to all of the activities that I had planned. Breakfast was good, there were a variety of options, and the staff were very helpful when I asked for only boiling water, which I needed to add to my supplements. Free Wi-Fi, free parking and free breakfasts are always a winner and make ones travel that much easier. There were loads of space in the room for me to have 3 suitcases all open, next to each other, and they didn't get in my way.

    Stayed in September 2024

  • Reviewed: 21 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    No complaints

    It was all good

    Stayed in October 2024

  • Reviewed: 14 October 2024

    7.0
    It was relaxing. Loved it and staying again
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Wish there was a concierge but the staff still helped me with my bags so all good

    Location was very close to my purpose of visit Cleanness Friendly staff Breakfast was good also

    Stayed in October 2024

  • Reviewed: 9 October 2024

    8.0
    Great price for location and comfortable bed.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was good.

    Stayed in October 2024

  • Reviewed: 1 October 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights

    Excellent Hotel and their staff.. lovely place to stay

    Stayed in September 2024

  • Reviewed: 17 September 2024

    8.0
    It was nice and comfortable
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Far away from events

    Food was good wish they had turkey sausage or bacon

    Stayed in September 2024

Showing 1 – 25

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