Reviews of Cresthill Suites Syracuse 3 stars

I like the suite concept with plenty of room. The woman in charge of breakfast was outstanding!

Not well cleaned….the wastebasket was still filled with stinky trash from previous guests. It was disgusting

No utensils. No staff

Nice service

NA

Size of rooms were great! Friendly staff.

Floor in the room were sticky, and the tub did not drain during showers.

Breakfast was good, Check in was good, The ladies at the front desk were very nice and friendly and helpful, but only so much they can do, when we came back and said the room was horrible.

Rooms are horrible, smells of old food, the sofas were very dirty, the beds mattress are very old and the whole room is out dated. No supplies, no toilet paper, no hand soap, shower curtain rod broken. windows were unlocked. We got changed to a new room and that one was not any better. The hallways were not clean, people leaving garbage outside the doors. Will not stay here again for we paid over $300 for a two night stay, not worth it. IHG I will let them know to take this place off their list. I could not sit on the sofa, we never used the living room, and I could not sleep in the bed, fear of bed bugs.

Great value for the price. The lobby was clean and the hot breakfast was good. Both the room and bathroom were spacious.

The floor in the room was not clean, and the shower rod was nearly falling down.

Breakfast was included

I wasn’t expecting the Ritz or anything, but I just think that people working in hospitality need to display a level of class above the rest of us.

The outside pool, the included breakfast, the convenience for my trip. I liked the layout of the room, the king size bed in the kitchen area.

What I didn’t like or more important issues than what I did like. I did not like the pull out couch. Yes, we know they’re uncomfortable, but this one was hard springs and the fabric was really gross. BUT THE MOST IMPORTANT ISSUE WAS THE MILDEW IN THE ROOM! AND IT GOT WORSE WITH THE AIR CONDITIONER. WITH THAT SAID, THE WINDOWS OPENED EVER SO SLIGHTLY.

The pool was very nice. The breakfast was good, and there was plenty to choose from. The room was spacious and comfortable

The bathroom lock didn't work. The kitchen sink didn't drain good. Accidentally let items behind and called about 25 minutes after we left to tell staff to get the items, and I'd be back to get them. When I returned the front desk, staff tried to help, but the cleaning lady acted like she didn't know what I was talking about and the items were missing. The front desk clerk let me look through the maid carts, and I found my stuff, except for a toy my granddaughter left behind. Overall, it was a nice stay. Definitely will have to be better about checking the room before I leave, but I felt the hotel should have had a lost and found or something, especially since I called and came back the same day to retrieve my items.

The breakfast was good and the front foyer was clean and comfortable.

Out room was not cleaned to proper standards. We had a king bed and pull out couch. The bed was nice and neat, but we were hesitant to stay on the couch. The couch was stained, filthy, and the pull out had food, wrappers all inside. We didn’t even use it because of this.

My kids had a ball breakfast that was great the lady

guy at front desk was rude and had an attitude we did not feel welcome we felt as if we were bothering him. next girl was awesome short hair I didn't get names

Convenient location to Syracuse University. Easy parking.

Overpriced. Furniture needs an upgrade….sofa in room was stained, no bedding for the pull out sofa provided and king sized mattress was very soft and squeaky.

Very nice and quiet hotel at a decent rate. This was a good option as a one night stay over after visiting Cooperstown and on our way back to Buffalo for a Niagara Falls visit. Nice 2 bedroom/2 bathroom set up, so our boys could have their own room and bathroom. There was even a good-sized and well equipped kitchen.

Air conditioning in 2nd bedroom leaked onto the floor overnight. We just put some towels down to soak it up and let staff know at checkout. Breakfast options were sparse when we got down to the breakfast area, since we got there towards the end of the breakfast time.

Nothing

Smelled musty/damp. Dirty. Trash in the hallway. The garbage in our room was full of rotting food

Breakfast was good. Staff was very nice!

Kitchenette wasn't very clean. Bodywash dispenser was empty.

The property wasn't clean at all, we got to a room assigned to us and it was dirty still. The breakfast was good. They closed the pool on Sunday to clean it for the day, so the kids were upset.

They could clean the lobby areas and clean the carpets in the halls.

spacious suites, comfortable for 5 people, the bed is good, and the price

Strong cooking smell in the room; cleanliness can be improved. Saw paper, hair on the floor, and a blood stain on the wall