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Reviews of Cresthill Suites Syracuse 3 stars

6410 New Venture Gear Drive, East Syracuse, NY 13057, United States

#11 of 26 hotels in East Syracuse

Guests' Choice

Review score

Based on 868 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.2

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    8.0

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 3 September 2025

    7.0
    Generally okay but pricey…and the trash issue was a problem
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Not well cleaned….the wastebasket was still filled with stinky trash from previous guests. It was disgusting

    I like the suite concept with plenty of room. The woman in charge of breakfast was outstanding!

    Stayed in August 2025

  • Reviewed: 1 September 2025

    9.0
    Nice Suites
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    NA

    Nice service

    Stayed in September 2025

  • Reviewed: 1 September 2025

    8.0
    Spacious room, friendly staff, plus free breakfast makes for a good stay!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Floor in the room were sticky, and the tub did not drain during showers.

    Size of rooms were great! Friendly staff.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    7.0
    Good value hotel
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The floor in the room was not clean, and the shower rod was nearly falling down.

    Great value for the price. The lobby was clean and the hot breakfast was good. Both the room and bathroom were spacious.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    8.0
    I would stay there again, but I would consider looking for something closer to where I actually wanted to be.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    I wasn’t expecting the Ritz or anything, but I just think that people working in hospitality need to display a level of class above the rest of us.

    Breakfast was included

    Stayed in August 2025

  • Reviewed: 23 August 2025

    7.0
    Nice stay, but room for improvement
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The bathroom lock didn't work. The kitchen sink didn't drain good. Accidentally let items behind and called about 25 minutes after we left to tell staff to get the items, and I'd be back to get them. When I returned the front desk, staff tried to help, but the cleaning lady acted like she didn't know what I was talking about and the items were missing. The front desk clerk let me look through the maid carts, and I found my stuff, except for a toy my granddaughter left behind. Overall, it was a nice stay. Definitely will have to be better about checking the room before I leave, but I felt the hotel should have had a lost and found or something, especially since I called and came back the same day to retrieve my items.

    The pool was very nice. The breakfast was good, and there was plenty to choose from. The room was spacious and comfortable

    Stayed in August 2025

  • Reviewed: 21 August 2025

    7.0
    Decent, safe but needs upgrading
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Overpriced. Furniture needs an upgrade….sofa in room was stained, no bedding for the pull out sofa provided and king sized mattress was very soft and squeaky.

    Convenient location to Syracuse University. Easy parking.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning in 2nd bedroom leaked onto the floor overnight. We just put some towels down to soak it up and let staff know at checkout. Breakfast options were sparse when we got down to the breakfast area, since we got there towards the end of the breakfast time.

    Very nice and quiet hotel at a decent rate. This was a good option as a one night stay over after visiting Cooperstown and on our way back to Buffalo for a Niagara Falls visit. Nice 2 bedroom/2 bathroom set up, so our boys could have their own room and bathroom. There was even a good-sized and well equipped kitchen.

    Stayed in July 2025

  • Reviewed: 18 August 2025

    7.0
    Good but could be better
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights

    They could clean the lobby areas and clean the carpets in the halls.

    The property wasn't clean at all, we got to a room assigned to us and it was dirty still. The breakfast was good. They closed the pool on Sunday to clean it for the day, so the kids were upset.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite
    • Stayed 1 night

    Strong cooking smell in the room; cleanliness can be improved. Saw paper, hair on the floor, and a blood stain on the wall

    spacious suites, comfortable for 5 people, the bed is good, and the price

    Stayed in August 2025

  • Reviewed: 15 August 2025

    7.0
    Good price for a suite.
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The hallway outside of our room had a very strong smell of garbage. It was overwhelming and disgusting.

    The suite was nice and clean

    Stayed in August 2025

  • Reviewed: 15 August 2025

    9.0
    Very pleasant countryside stay
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There were very few options nearby for dining.

    Very nice setting, non commercial.

    Stayed in June 2025

  • Reviewed: 14 August 2025

    7.0
    Great except for the mishap with the toilet
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Toilet overflowed

    Clean. Location near airport.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    6.0
    Unexceptional
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Hallways had dim light and were not vacuumed. Room was ok but not super clean and had odor of stale smoke. Pool nor too clean but maybe due to lots of use. Photos appear to be from when it was a newer building. Definitely more run down now.

    Spacious rooms and nice to have kitchen. Comfortable beds. Good location.good breakfast.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    6.0
    Doesn't cost all that much and doesn't deliver all that much.
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 2 nights

    breakfast was meh (eggs weren't hot) and they didn't have caffeinated coffee available at breakfast

    spacious room, nice kitchen area even though I did not use it much,

    Stayed in August 2025

  • Reviewed: 6 August 2025

    9.0
    It was nicer cleaner, quieter, and more attractive than I expected
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    They were only limited numbers of plugs for computer, cables, and charging cable cables.

    It was clean, pleasant attractive. The swimming pool looked inviting. There was a nice secluded patio to eat on the refrigerator and microwave for Great. The bed was comfortable.

    Stayed in August 2025

  • Reviewed: 2 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The pool was to salty less Clorox in the pool and the mode in the pool need to be cleaned out

    Stayed in August 2025

  • Reviewed: 1 August 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Carpets were dirty in the hallways and you could tell the paint and such was generally warn down.

    Breakfast was good, very basic and all I needed. Felt safe. Nice staff.

    Stayed in July 2025

  • Reviewed: 31 July 2025

    7.0
    It was comfortable bed.
    • Business trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Access to elevator and amenities like ice were in awkward areas. No ice on second floor.

    Old place but acceptable!

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    Nice hotel. Loved kitchen in room. Breakfast options could be better.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could have been better. Cranberry juice out entire time. One morning was biscuits and gravy. No protein. No yogurts or cream cheese. No muffins

    Room had a couch and full kitchen. Very helpful to cook meals.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    8.0
    We were very pleased!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights

    All good!

    Room was spacious and comfortable, cleanliness was good, pool was very nice — not big but very clean., good towels, etc. Breakfast was better than expected - not wonderful but very good for the level of accommodation. We were there 2 nights and the breakfast was different each day. Both were very adequate with hot food, meat, waffles, fruit and yogurt. Coffee was unusually good and not served at frustrating machines with a million choices— just coffee as it should be! Overall, I had expectations of adequacy and they were significantly exceeded.

    Stayed in July 2025

  • Reviewed: 22 July 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Needs a little updating.

    The pool is awesome. Perfect for my stay

    Stayed in July 2025

  • Reviewed: 20 July 2025

    8.0
    Good value, safe, clean, great location.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast not as good as in the past.

    Great location. Roomy. Felt safe. Clean.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    9.0
    It was a convenient stop for an adult and teens alike.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The security fee for incidentals seemed high.

    The room was clean and breakfast was great. It’s also a fairly short ride to the Ocean City beach and boardwalk.

    Stayed in July 2025

Showing 1 – 25

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