24 Crystal Run Crossing , Middletown, NY 10941, United States
#8 of 13 hotels in Middletown
Guests' ChoiceBased on 167 hotel reviews
7.3Cleanliness
8.0
Comfort
8.2
Location
8.6
Facilities
7.5
Staff
8.1
Value for money
7.6
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 26, 2025
Htoo
United StatesPool water, comforter. Shampoo and body wash.
Spacious room, extra sofa bed. Table for meal. Large closet, storage drawers, and TV channels.
Stayed in August 2025
Reviewed: August 18, 2025
Kailey
United StatesThe TVs are way outdated you can’t watch Netflix or anything. It’s just standard cable like 20 years ago and also when I checked into my hotel room with my kids and was in a rush, the lady checking me in rubbed me the wrong way when she asked me what the nature to my visit to Middletown was and why was I staying at a hotel first of all I was born in Middletown visiting my father and if someone already paid for the hotel room and they picked that specific hotel it’s nobody’s business why and they should not ask that question. It is very rude and none of their business. She wasn’t even friendly. She was just cut and dry and made it awkward. My kids were even like she’s weird. Why does she need to know why we’re here?
Comfortable beds and a clean room
Stayed in August 2025
Reviewed: July 7, 2025
Srinivasan
United StatesNo basic thinks. No refrigerator, exhaust in toilet and uncomfortable bathtub.
The ambience
Stayed in July 2025
Reviewed: May 11, 2025
Tsz
Hong KongNo complimentary breakfast
The only good thing about this hotel is the location.
Stayed in May 2025
Reviewed: May 3, 2025
Darci
United Statesno trash bags in container
The staff was extremely friendly and helpful
Stayed in May 2025
Reviewed: April 23, 2025
Leanne
United StatesThe hot tub was not working, there were no towels in the pool room one morning and there was a water bottle left in the room hidden behind the curtain.
It was a quiet location, clean and comfortable.
Stayed in April 2025
Reviewed: April 18, 2025
Edgars
LatviaLocation isn’t very good if you don’t have your own car.basically you can’t even get across road if don’t have a car and can’t walk to any shops because there isn’t any pedestrian walkways. Second thing was a breakfast.It’s says breakfast included but unfortunately with that breakfast we could choose from adult not gonna last for long with that.we went to town and get another breakfast after that.
Reception staff friendly and helpful.Rooms big and comfortable.
Stayed in April 2025
Reviewed: March 18, 2025
Joanne
CanadaA bit costly for dog stay
Great place to stay
Stayed in March 2025
Reviewed: January 1, 2025
Alfredo
United StatesThe Bistro needs improvement as the food provided with the booking was little to none. I rather pay a bit more in the booking to have a bigger breakfast. The bar should be open longer hours.
The beds were very comfortable the room was very spacious and the staff was very courteous and attentive. The decoration was nice. My wife and I enjoyed the stay.
Stayed in January 2025
Reviewed: December 23, 2024
Perez
United StatesI wasn’t able to get into my room til 4:49pm when check in was at 3…
Stayed in December 2024
Reviewed: November 17, 2024
Harry
United StatesYou put on an extra $100 fee for no reason and didn’t explain it to us. I called when we got home and the man didn’t act very nice. Said we should get it back in three days or so. Why didn’t we get told that?
Cleanliness
Stayed in November 2024
Reviewed: October 26, 2024
Carraway
United StatesThe Bistro Restaurant -- they were short handed, were out of most menu items and what they did have were reheated in a microwave.
Clean, well appointed and friendly.
Stayed in October 2024
Reviewed: August 31, 2024
Michael
United StatesThe on site cafe could have provided better options for food and beverage. The staff was great but hampered by management not being proactive in making it possible for the single server to be prepared in the morning, not setup the night before! The morning is when the cafe is an asset over other properties and it’s not being utilized to provide a great dining option. Unfortunately the manager is not proactive. I chose this property because of the “restaurant” and it fell short of my expectations!!
Location to Lego Land is convenient. Surrounding properties for food are very convenient. The on-site cafe comes up short but it’s still an advantage.
Stayed in July 2024
Reviewed: June 8, 2024
Angela
United StatesThe drainer to the tub did not work
Close to restaurants and the mall
Stayed in May 2024
Reviewed: March 7, 2024
Anankhka
United StatesThe elevator lights(buttons on outside) on 4th and 1st floor don’t work. There’s no appliances that you can plug into to charge your phone without a block. Bathroom mirror light could be brighter. Probably could use more than 2 large towels.
Check in was easy and the staff were friendly. The room was clean and in good condition. I like the seat in the shower. Makeup wipes were genius(needs to be more though ) The 4th floor was quiet, which was great. I like that there was actual glasses in the room for drinks.
Stayed in March 2024
Reviewed: August 29, 2023
Debbie
United StatesIce machine not working on floor where staying
Modern updates and cleanliness
Stayed in August 2023
Reviewed: August 18, 2023
Dodie
United StatesThere was 1 human hair and a bunch of dog hair on one of the pillows. The jacuzzi appeared dirty.
Staff was warm and welcoming, room was large
Stayed in August 2023
Reviewed: August 15, 2023
Howard
United StatesThere wasn’t enough close parking. No breakfast and the food service didn’t seem to be open when we arrived even though signs indicated it should be. Online a pool and fitness center were advertised but we received no info about these at check in. The TV in the room was nearly impossible to comfortably view from bed. I booked on Priceline and had as told it would be 187 with taxes and fees. That price was also on my receipt but 30 extra dollars were taken from my account.
Staff was friendly. The room was clean and the bed was comfortable.
Stayed in August 2023
Reviewed: August 13, 2023
Theresa
United StatesWe couldn’t eat breakfast at the bistro due to a flood.
Convenient location. Close to restaurants and Legoland
Stayed in August 2023
Reviewed: May 10, 2023
Christina
United StatesThe water did not work the morning of check-out. We could not shower or flush the toilet. I did send feedback to Marriot and asked to be reimbursed for the inconvenience. I received an apology but no accommodation for the stay. I would not stay here again and am extremely disappointed with Marriott for their lack of follow up.
Pool and staff was friendly.
Stayed in April 2023
Reviewed: May 4, 2023
Kimberly
United StatesOur room did not have hosekeeping service.
I did not have breakfast at the hotel.
Stayed in April 2023
Reviewed: April 15, 2023
Jasmine
United Statesbeds mattresses were on the softer side. I don’t love that.
pool and size of rooms. including a microwave makes so much sense and 4 coffees - genius. instead of mini shampoos which are environmentally awful the big pumps in bathrooms make sense. their pull out desks and office chair were also great for working on the laptop.
Stayed in April 2023
Reviewed: April 4, 2023
Peter
CanadaBreakfast not included. Items were fresh but pricey.
Stayed in March 2023
Reviewed: February 10, 2023
Colleen
United Stateshot tub out of order
very comfortable
Stayed in February 2023
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