Buttons attached to AC/heating unit didn't work. I attempted to call the front desk, but the room phone did not work. I was in the middle of preparing to attend a family wedding and had to take out my rollers to walk down to the front desk to inform them my ac unit did not work. On my way down the hall, I attempted to ask housekeeping if she could contact someone yo fix my a/c. She kindly shook her head and said she did not understand me. At the front desk, the clerk said they were updating phones to the cloud, but my room "wasn't on the list for the update," so she didn't know why my phone wasn't working. Apparently, there is a breakdown in communication. Her solution? She said I could call the property from my cell phone, but did not give me that number.I had to ask her to write down the number. She mentioned that there is another access thermostat on the wall in another area of my room. I asked the location, and she said, "it's on the wall either on the left side or the right side after the bathroom." I stated that the bellman did not point this out when he brought up my bags. This should be part of his job to point these things out. On my first morning, I was awakened at 6 am by the alarm clock that went off next to my bed. I'm assuming the prior guest needed to awaken that early. But I didn't. Lastly, I noticed my toilet was not functioning properly. It was flushing slowly and not completely. I called the front desk and was told someone would be up within 20 minutes. When no one came, I called the front desk again and said I needed to take a shower. She suggested I call back after I took my shower, and then he would come fix the toilet. I was not happy with that response, but fortunately, as we were still talking, the engineer knocked on my door, I let him in, and he fixed the flushing issue. He was very nice and did a good job. One, maybe two issues with my room would be okay.

All valet staff. Graveyard shift desk clerk. Comfortable bed.

Stayed in January 2025

Phone did not work. Toilet had to be fixed

Stayed in July 2024

Bathroom and as very small. And housekeeping didn’t remember to give me a bath rug

Reception and valet staff were very helpful and friendly

Stayed in June 2024

I loved everything’ what was not to love

Very nice gentleman/ staff in with valet parking & room services

Stayed in April 2024

Newly remodeled

Stayed in March 2024

Parking was expensive

Stayed in January 2024

A bit run down. Bunk bed really uncomfortable.

Great location!

Stayed in November 2023

The environment/ furnishing in the Restaurant/Bistro could have been a bit more inviting; the hotel showed overall wear and tear. There did not seem many Restaurant options nearby that one can easily reach. The price for a three star hotel was quite steep.

The hotel is a good option for a regular business stay overnight between travel and engagements. The rooms are spacious; the mattress comfortable. The staff, particularly housekeeping and service at the bistro are extremely friendly and welcoming.

Stayed in October 2023

nearby to mainroad

Should provide more varieties.

Stayed in August 2023

Restaurant was minimal, it was better to walk across street to grocery store, mattress was adequate but could have been more comfortable

Friendly and helpful staff, quiet room, jacuzzi was nice although only one jet was working, pleasant outdoor seating area

Stayed in September 2023

Housekeeping - always had to ask for it, they never came by themselves (no cleaning for the first 5 nights)

Very nice staff

Stayed in September 2023

Expensive packing. The full beds were small for 2 children.

Good location. Very kind staff.

Stayed in August 2023

Good breakfast ( paid ) and comfy beds. Good location near Century city mall and offices

Stayed in June 2023

The restaurant is not a full service restaurant, and could have been better. This is only a small critique, however I wish there were more menu options for people with allergies (such as myself), particularly for dinner. The breakfast was acceptable. The restaurant works like a Starbucks, with on-demand ordering from the counter, which is not a full service restaurant, and it is a bit expensive. The restaurant also does not take cash. Also, the housekeeping service was unable to press some clothes for me upon request, but each room does have an iron and ironing board which worked fine.

I enjoyed my stay at this hotel, and I recommend it. It met my expectations, and is a nice place to stay. The rate is standard for a hotel of this level in the area. I liked that the hotel has been recently renovated, and the entire property feels new and updated. Everything is clean and very comfortable. The valet parking, while an additional charge, was impeccable. I also liked that my room had a balcony overlooking the courtyard (opposite the road), and my room was quiet. I was asked if I had a preference for a room facing the road or the courtyard, which was a nice bonus, and thus I chose the room facing the courtyard. In summary, I enjoyed my stay here, and recommend it for future travelers.

Stayed in June 2023

nothing

location

Stayed in April 2023

$400 per room per night, no Free parking!

there was no free breakfast .

Stayed in September 2022

Nothing, was good, elevator didn’t work un able to stay at the property for medical reasons with out elevator can go up or down on the stairs even was not my fault and I was have insurance on my booking I never got reimburse from booking.com or /and hotel so practically I lost my money and forced to go to another hotel to stay and pay

Nothing,

Stayed in July 2025

N/a

Convenient location. Clean room, great team and employees.

Stayed in May 2025

Cleanliness

Convenance

Stayed in July 2025

Noting to complain

Clean, breakfast was so good, friendly staff, we asked for late check out and they let us stay until 1pm.

Stayed in June 2025

The room allocated was very far from the elevator. If the room was little closer it would have been nice. The hotel staff was pleasant and welcoming. Hotel is clean. The walls seem very thin as you could hear sound from other room.

Stayed in April 2025

WiFi signal was nearly non-existent in the rooms. Staff was understandably rude about the issue since there’s nothing they can do about it.

Bed was good. AC fan works well.

Stayed in December 2024

N/A

room was comfortable, balcony small but cozy

Stayed in November 2024

Decor was tired, spa was just a cold jacuzzi, bistro closed when we wanted to use it. $1000+ for 3 nights should have been far more luxury than it was

Not much

Stayed in October 2024