I had an odd interaction with the staff member at the desk during our checkout. First, she was on her phone and didn't notice that I was standing at the counter. At check-in, we were given a piece of paper with breakfast instructions. It clearly stated at the top breakfast was "INCLUDED IN YOUR PACKAGE." I asked the front counter attendant at checkout where we would need to go and, she checked the computer and told us breakfast was not included in our package. I let her know that we received the paper and instructions from the clerk at checkin that it was. I handed her the paper, she checked again and said it wasn't. After a bit of back and forth (no raised voices or anything), she told me I could go to Starbucks and ask them to check. I told her, if it's saying no in your system, why would it be different in Starbucks's system? All this to say, I was surprised that she simply did not say, "I'm sorry. That was a mistake" instead of "Breakfast is not included in your package" REPEATEDLY. When I asked, "So did the lady at checkin make a mistake by giving us this paper and the information about breakfast?" she still stated, "It is not included in your package." There was no effort on her part to sound even a bit apologetic or say that a mistake had been made. I was totally fine with not receving a free breakfast, mistakes can happen. However, a simple apology or expression of understanding would have gone a long way. Instead, she continued to be dismissive, and the repeated the same statement with zero empathy. I'm wondering if this breakfast mistake happens often and associates are told to just repeat this statement? If so, I would advise that they add ANY kind of apologetic sentiment. It would go a long way instead of making customers feel like they are being dismissed. It's unfortunate that a good stay was marred right at the very end.

Very convenient location and clean room.

Stayed in April 2025

In room refrigerator was way too small. No place to hang wet towels. No room for cosmetics. Little sound insulation between floors. No place to put clothes -needs more drawers.

Great location. Excellent restaurant with great food . Staff were great. TV was as good.

Stayed in March 2025

I said that I had two kids one was 6 and one was 8. I had the king bed and the sofa couch. The sofa couch was only for one person. I also asked for someone to come in and clean one day and no one ever came to clean the room. Inconsistently had to go get more towels.

I liked the proximity to everything. The staff was wonderful

Stayed in December 2024

The fact that there was not 24/7 coffee available at no charge and the fact that the Bathrooom ceiling had a leak from upstairs at some point and ceiling was pealing paint in shower and over toilet!!

For the price breakfast should have been included. The cafe was limited.

Stayed in November 2024

The shower had dead bugs in it and the shower floor was nasty slippery, the toilet stopped flushing, the sink was cracked with putty filler I guess for a temp fix, the comforter had blood stains on it and clearly wasn’t cleaned.

The common area was nice and set up nicely for Christmas.

Stayed in December 2024

There were definitely discrepancies about the property amenities, boasting complimentary coffee and tea and free breakfast. This property DOES NOT offer free lobby coffee/breakfast—both are at a fee. Thought it was my error, but had other couple at the property state the same misconception. Website information needs updated, please

Our stay at the courtyard Marriott was very enjoyable. The beds and pillows were quite comfortable. The room was quiet. Staff did a great job at keeping it clean. Location was walking distance to many restaurants.

Stayed in September 2024

No breakfast

Very comfortable bed

Stayed in August 2024

Breakfast wasn't included, which was an unpleasant surprise. I'm sure it wasn't listed while I was booking, but similar priced hotels have this amenity.

Room was comfortable and clean, good location. Staff was friendly and helpful.

Stayed in July 2024

The breakfast was good and the location was great. It’s easy to find.

Stayed in May 2024

The used dental floss left in the shower and no lotion (even a small one) was disappointing.

Room was beautiful and staff was kind

Stayed in June 2024

No free breakfast compared to your competitors

Location Near restaurants Clean

Stayed in March 2024

No complimentary breakfast. For the price of the room, which is hiked on football weekends, you could provide breakfast. I could find other hotels on area for same or cheaper rate that would offer it.

Nice hotel on good location near University. Comfortable bed, and adequate work out facility.

Stayed in November 2023

cleanliness, wasn’t that clean

close to college

Stayed in October 2023

No continental.breakfast, where competitors do at Comfort Inn where we stayed the week before. Price was higher, and wasn't the cleanest room I've had lately. TV Channels were limited, quality of remodel? in room is not great..furniture crooked, window was dirty and foggy..couldn't see through. Bed was average..and poorly made up.

Location and available.

Stayed in September 2023

Shower missing tiles

Comfortable bed

Stayed in June 2023

I did not like that booking.com did not make me aware the pool was out of service. Also i had to switch rooms because the first room had ants.

I liked that the property was in a convenient location. they offered a bistro and snacks. Also the staff was very friendly.

Stayed in May 2023

Hotter tea, variety on chocolate coffee

Tea was cold , coffee was just ok.

Stayed in February 2023

Great location, breakfast not included, but very good bistro options

Stayed in February 2023

hours of Starbucks

Starbucks

Stayed in December 2022

The staff was not very warm or welcoming. They were transactional at best and need a lesson in friendly customer service.

Room was clean and modern. Looks like it was recently renovated.

Stayed in November 2022

Beds were hard

Friendly staff

Stayed in July 2025

No continental breakfast

It was clean and friendly

Stayed in October 2024

Large clean room with comfortable bed. Close to many restaurants and I81

Stayed in October 2024

No breakfast and I was charged for coffee in the morning when I went to check out.

The property was clean and comfortable. I would definitely stay again.

Stayed in October 2024