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Reviews of Courtyard Chesapeake Greenbrier 3 stars

1562 Crossways Boulevard, Chesapeake, VA 23320, United States

#27 of 38 hotels in Chesapeake

Guests' Choice

Review score

Based on 59 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    7.3

  • Staff

    8.6

  • Value for money

    7.7

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 16 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The elevator was out of order

    Very nice hotel

    Stayed in June 2025

  • Reviewed: 6 April 2025

    8.0
    Overall good stay with a few minor inconveniences
    • Leisure trip
    • Solo traveller
    • King Room - Hearing Accessible
    • Stayed 3 nights
    • Submitted via mobile

    I was there for a staycation for my birthday. Overall good experience except housekeeping knocked on my door while I was in the bathroom and I told them come back and they never did even after I asked the front desk could they get housekeeping to come to my room still no one showed up. The bed was too firm for my taste and I found it hard to get comfortable. And there was a Starbucks there in the lobby but it wasn’t open any of the days I was there.

    Stayed in March 2025

  • Reviewed: 16 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The hotel is under construction and the stairways were dirty. We didn't like that there was no complimentary breakfast. Other then that is was fine.

    Unfortunately, we did not have the breakfast. The location was great! Everything including the mall was around the location. Great food options and easy access to the highways.

    Stayed in October 2023

  • Reviewed: 14 August 2023

    7.0
    The staff was great. They had a glitch in the system but were able to rectify it
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The price was not worth the size of the room and wasn’t able to use the facilities that were considered amenities but maybe it was a busy weekend and I understood they’re remodeling. But a heads up would’ve been nice . It was ok but wasn’t worth the price

    The location was great. The price wasn’t worth it though .

    Stayed in August 2023

  • Reviewed: 20 June 2023

    7.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 4 nights
    • Submitted via mobile

    I asked for handicapped room, and only got a safety bar in the shower, which meant I had to go to the public bathroom to use the facilities.. The place is in the midst of renovation. Had I known that I would have stayed somewhere else. No continental breakfast.

    The beds were very comfortable. The coffee at Starbucks in the lobby was excellent, way better than normal hotel coffee.

    Stayed in June 2023

  • Reviewed: 1 April 2023

    8.0
    great
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    nothing

    the people

    Stayed in March 2023

  • Reviewed: 29 August 2025

    5.0
    Passable
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Smelled musty. Air conditioner leaked and rug was extremely wet. Expensive.

    Great location.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The room was not attended to from check in to check out we asked from wed Thursdays Friday Saturday Sunday to have the room.clean and yet nothing until late Sunday it was finally done

    The location to get to places

    Stayed in August 2025

  • Reviewed: 23 July 2025

    4.0
    Was ok
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 3 nights
    • Submitted via mobile

    Not a pleasant smell in elevator,also the room had a bad oder too, when you walk in. Very musty! Damp feeling. Water pressure in shower nit very good..

    Location was great! Close to friends house we were visiting .

    Stayed in July 2025

  • Reviewed: 23 April 2025

    4.0
    Will not stay here again
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Stains on linen, bathroom wasn’t fully clean, elevator was not working so I had to take the stairs

    Stayed in April 2025

  • Reviewed: 16 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    The polite and friendly staff

    Stayed in February 2025

  • Reviewed: 2 December 2024

    9.0
    Quick overnight stay
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night

    Would have liked to have a bottle of water for the coffee pot. I stayed at an Aloft the night prior and it was a nice little perk.

    Location was good. Room was clean and comfortable. Front desk check in staff very nice.

    Stayed in November 2024

  • Reviewed: 18 October 2024

    10
    BEST PLACE EVER!!!
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    EVERYTHING

    Stayed in October 2024

  • Reviewed: 20 September 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Paid for and booked balcony. Under construction looks like they are removing balcon. No mention prior to non refundable booking. Room had horrible order.

    Location

    Stayed in September 2023

  • Reviewed: 21 August 2023

    3.0
    Poor
    • Business trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Renovations were in progress. Noise at 9am. The carpets were stained. The sliding glass door did not open. Staff was very nice though.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    1.0
    The worst stay no bed how freaking ridiculous is that. I demand a refund
    • Leisure trip
    • Group
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The sofa couch would not pull out for my friend to sleep on it. Front desk was informed and I was told maintenance would come in to repair it at 8am so myz friend sleep crunched in a fetal position do to having only the loveseat itself to sleep on. Her back hurts even more now she exclaimed. No bathroom light. View was all construction and plaster on the window. Phone did not work. Television had to be repaired 1 hr it took this maintenance person to repair it while we sat hoped and watched him.

    No breakfast offered

    Stayed in August 2023

  • Reviewed: 29 June 2023

    5.0
    The stay was ok --all things considered.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights

    Construction on property. Renovating the building. Received an email about it after I had booked a non-refundable room. Upon leaving property to return home discovered a nail in my tire and had to get a new tire.

    Staff was friendly and helpful.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    5.0
    The power was out for hours, not able to check into the rooms after traveling for hours.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    There was a theft in the room of my niece who was also a guest there.

    Stayed in June 2023

  • Reviewed: 9 June 2023

    3.0
    Not good.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 2 nights

    The entire exterior was under construction, and it was a MESS! jThe walkways had all the debris like the workers just threw it wherever they felt. Very limited parking due to be blocked off for the construction so the only place I could park was in a big puddle (it was raining 2nd night) and since they blocked off all entrances except for the front (only because all the construction trash) I had to walk around building to get in. Also, I don't know how long ago all the trees were cut down but all it still remains all piled up and there was trash EVERYWHERE. The view from my window was disgusting. Marriott needs to audit this property. I definitely won't be staying here again.

    One girl at the front counter (it was evening of the first night of my stay), sorry didn't get her name, was very sweet and helpful.

    Stayed in June 2023

  • Reviewed: 21 March 2023

    1.0
    a terrible option not in keeping with Marriott standards
    • Business trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    mismatched old furniture. pool is permanently closed.

    it’s centrally located

    Stayed in March 2023

  • Reviewed: 10 February 2023

    5.0
    Room phone not working and not fix after asking the receptionist for it to be fix.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    Room phone not working

    Location

    Stayed in February 2023

  • Reviewed: 28 November 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is HORRIBLE for the price!!!

    Location was excellent, young lady who checked me in was excellent!!

    Stayed in November 2022

  • Reviewed: 27 October 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights

    To get a coffee was horrible. The woman at the front desk had to tell the person at the counter I was waiting there. And it took 15 minutes to two coffees on a Monday morning. And I was the only person waiting....there wasn't a line or others being waited on. It was horrible. Spend my time & money getting coffee elsewhere.

    Annetta at the front desk was OUTSTANDING!!! From our phone conversations to welcoming us each & every time we entered....OUTSTANDING customer service. Couldn't have asked for a nice person to deal with.

    Stayed in October 2022

  • Reviewed: 17 October 2022

    9.0
    Quick stay close to everything. Easy check in and check out.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Was not impressed with hotel elevator. To me it felt like a freight elevator.

    I did not have breakfast

    Stayed in October 2022

Showing 1 – 25

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